Customer Service Project Manager
Resume:
Justin Caphart
Montgomery, AL *****
************@*****.***
Exceptional visionary leader, strategic planner, project manager, and team motivator offering successful supply and logistics operations management, administrative, and leadership experience. First-rate personal, analytical, communications and government-relations skills. Outstanding ability to manage multiple large-scale projects, tasks and priorities effectively in a global environment. Core competencies include:
• Logistics & Supply Chain Management • Training & Workforce Development
• Warehouse & Inventory Management • Material Storage & Distribution Management
• Material Handling & Expediting • Integrated Logistics Support (ILS)
• Purchasing & Procurement • Forklift Operation
• Team Building, Coaching & Leadership • Customer Service & Relationship Building
• Security Clearance: Active DoD Secret Security Clearance
• Computer Skills: MS Office Suite 365; Electronic Point of Sale (EPOS), Portable Data Terminals (PDT), Point of Sale (POS)
Work Experience
Sales Consultant
Stivers Ford of Montgomery - Montgomery, AL
March 2024 to Present
Interacts with potential customers, understands their preferences, demonstrates vehicle features, facilitates test drives, and assists in completing necessary paperwork for successful sales. Strive to meet sales targets and provide excellent customer service throughout the sales process. Retail Manager
CVS Health - Prattville, AL
March 2023 to Present
Oversee the operation of pharmacy and front store operations to ensure demand is met hourly and financial goals are reached. Load and unloading of trucks to account of merchandise is checked for correct quantity and damage. Inventory and daily cycle counts. Assistant Manager
Tile and More Warehouse - Montgomery, AL
October 2022 to February 2023
My job is to oversee operations by validating incoming and outgoing stock is accurate,without damage, validate PO’s, assist on forklift when needed,ensuring our customers are satisfied with goods,services, and signing appropriate paperwork for permission of loading and unloading. I also use KPI to determine what areas need optimization for increased sales,and document any damaged goods daily or weekly including weekly and monthly inventory.
First-line Manager/Supervisor
UNITED STATES NAVY
August 2017 to September 2022
Assistant Operations Manager
USS Theodore Roosevelt (CVN-71) - Andhra Pradesh
August 2017 to September 2022
• Demonstrate exceptional leadership in leading, supervising and mentoring 32-personnel in the efficient operation of the Ship’s
4-Retail Stores and Bulk Storerooms in support of 5,200 personnel
• Train personnel in receipt, stowage and accountability of 2K+ line items of ship’s store merchandise valued at $2.5M
• Lead, train, and coach associates in the implementation of merchandising programs to maintain an in-stock position and price integrity to maximize sales and profitability
• Share leadership and decision-making responsibilities and build high performing service support store teams
• Conduct Electronic Point of Sale (EPOS) operations, inventories using Portable Data Terminals (PDT), merchandise surveys, price validity checks, special sales, display prices on items Business Management & Analysis
• Expertly apply analytical and evaluative methods and techniques to issues or studies concerning the efficiency and effectiveness of regional program operations to make improvements and detect deficiencies
• Execute internal management support services in the areas of program cost monitoring, annual fiscal planning, and development of annual work-plans, for the procedural and relationship aspects of various agencies and work centers
• Partner with other managers to share best practices across the organization and the region Supply Administration & Inventory Management
USS Theodore Roosevelt
August 2017 to September 2022
• Provide sound leadership, supervision, direction, and training to supply clerks in all aspects of item and monetary accounting, inventory stock control, shipping and receiving, classification, standard and environmental storage, security, transfer and issuance of supplies and equipment, warehouse operations, and customer service
• Use automated supply systems for researching, ordering, shipping, tracking, and receiving equipment and materials
• Monitor the status and effectiveness of inventory support by identifying, analyzing, and resolving problems
• Determine, initiate, and coordinate required actions by establishing/maintaining liaison with inventory managers, contractors or vendors, and planning organizations to schedule or advise as to timing of procurement, delivery, or emergency transportation
• Participate in meetings/conferences concerning levels of material support, timing, locations, and related inventory requirements
• Utilize sound judgment in applying supply management concepts, organizing inventory management assignments, and taking actions on the basis of delegations of responsibility Supply Chain Management
USS Theodore Roosevelt
August 2017 to September 2022
• Set strategic and tactical direction for the equipment inventory, across 3-regional agencies, to support business plans
• Perform Weekly, Monthly, Quarterly/Annual inventory management processes: audits, reports, cycle - counts and forecasts
• Drive transparency and standardized work throughout the inventory teams
• Developed strategic improvement initiatives to meet long-range goals; assure implementation of these initiatives
• Built and manage an analytically driven team in asset management processes Retail Manager of the Month
Presented Supply Department’s
January 2018 to January 2018
Order Selector/Forklift Operator
Winn Dixie - Montgomery, AL
March 2014 to July 2017
responsible for selecting customer orders and fulfilling them as quickly and accurately as possible. Tasks include the selecting, staging, packaging and loading of customer orders to be delivered without damage or error.
Warehouse Order Selector
U.S. Foodservice - Montgomery, AL
January 2011 to March 2014
responsible for selecting customer orders and fulfilling them as quickly and accurately as possible. Tasks include the selecting, staging, packaging and loading of customer orders to be delivered without damage or error.
Forklift & Materia Handling Equipment Operator
• Safely operate forklift trucks and automated material handling and identification equipment facilitate the movement, staking and unstacking loading/unloading, and positioning material
• Skilled in maneuvering forklift in confined places over wood, concrete, or similar type floors Logistics Analyst
• Oversee entire life cycle of a product, including purchase, distribution, internal allotment, release/final clearance of resources
• Help staff enhance performance by determining and reducing inefficiencies that might consume profits
• Key player in streamlining operations and identifying the best way to use the company's resources to achieve its goals
• Employ strong quantitative skills along with deep knowledge of logistics/ production planning concepts, and business acumen
• Plan and implement supply chain optimization projects (e.g., warehouse-slotting, route planning) Material Distribution & Storage Management
• Employ in-depth knowledge of the overall warehousing plan, documentation requirements, warehouse plans, methods, procedures, and material handling techniques in storing items providing for easy retrieval, convenience in handling, protection from damage, and ease of movement
• Responsible for physical distribution functions of 4-warehouses, such as material receiving, storage, issuing, and preservation; central locator that maintain stock inventory/location information to determine whether or not items are available and their locations, and to track down/obtain items from elsewhere in the local supply system when shipments or issues are short
• Maintain stock control records, conduct inventories; receive/verify for quantity/condition; certify receipt of materials
• Issue materials; maintain receipt control records; prepare/submit requisition, purchase, and transportation documents
• Manage material management activities and systems involved in requirements determination, inventory control, storage and issues of supplies/equipment; compute requirement, determine allowance, and research/identify material requirements
• Perform operations involved in storage inspection, identification of property, and inventory management
Damage Control Training Team
• Directly responsible for training shipboard personnel in operating, repairing and maintaining installed firefighting systems and equipment, damage control equipment, and chemical, biological and radiological defense equipment
• Effectively train shipboard personnel in the operation, maintenance and repair of damage control systems and equipment, life saving devices, and various firefighting methods
• Assist the Damage Control Assistant in organizing and training the ship's damage control and firefighting teams
SELECTED ACCOMPLISMENTS
• Managed 150+ breakouts to 4-retail outlets/100% accountability; generated $3.4M in retail sales,
$595K in contribution to ship’s Morale, Welfare/Recreation-earned score of 97.17% for Supply Division during 2018 Supply Management Inspection
• Managed 12,825 square foot warehouse/assisted 250-personnel in transporting 220-pallets of material, 5K+ mattresses, and delivering 2,700+ ship’s work force package line-items contributing to “Ahead-of- Schedule” mind-set in shipyard atmosphere
• Displayed exceptional oversight of storerooms and meticulously maintained 100% perfect inventory validity of 2,000 store line items valued at $2.5M
• Keen attention to detail contributed to Retail Operations Division earning 97.7% during 2019 Supply Management Inspection
• Instrumental helping command earn 2021 and 2017 Battle Efficiency (“E:) awards
• Presented Good Conduct Award for faithful, zealous and obedient Naval service, 2020
• Presented Supply Department’s Junior Manager of the Year, 2019 Education
Department of Labor
GED
Skills
• Exceptional visionary leader, strategic planner, project manager, and team motivator offering successful supply and logistics operations management, administrative, and leadership experience. First-rate personal, analytical, communications and government-relations skills. Outstanding ability to manage multiple large-scale projects, tasks and priorities effectively in a global environment. Core competencies include:
• Logistics & Supply Chain Management
• Training & Workforce Development
• Warehouse & Inventory Management
• Material Storage & Distribution Management
• Material Handling & Expediting
• Integrated Logistics Support (ILS)
• Purchasing & Procurement
• Forklift Operation
• Team Building, Coaching & Leadership
• Customer Service & Relationship Building
• Security Clearance: Active DoD Secret Security Clearance
• Computer Skills: MS Office Suite 365; Electronic Point of Sale (EPOS), Portable Data Terminals (PDT), Point of Sale (POS)
• Production Planning
• Materials Management
• Procurement
• Project Implementation
• Microsoft Outlook
• Forklift
• Warehouse experience
• Inventory control
• Production Management
• Warehouse Management
• Process Improvement
• Team Management
• Quality Assurance
• Military Experience
• Management
• Pricing
• Merchandising
• Communication skills
• Computer literacy
• Computer skills
• Sales
• Cost accounting
• ERP systems
• SAP
• Sales management
• Heavy lifting
• Warehouse management system
• 3PL (4 years)
• Supply chain
• Materials management
• Analysis skills
• ERP systems
• Procurement
• Project management
• Quality assurance
• Forklift
• Heavy lifting
• Customer relationship management
• POS
• Customer service
• Negotiation
• Relationship management
• Sales
• Sales management
• Direct sales
• Continuous improvement
• Warehouse management system
• Production planning
• Analytics
• Training & development
• Warehouse management
• Project implementation
• Team management
• Operations management
• Assembly
• Salesforce
• Merchandising
• Accounting
• Leadership
• Purchasing
• Marketing
• Pricing
• Office management
• Enterprise sales
• Root cause analysis
• Outside sales
• Order entry
• Retail sales
• Supervising experience
• Lean
• Hotel experience
• Management
• Time management
• Manufacturing
• Communication skills
• Budgeting
• Cash register
• Clerical experience
• B2B sales
• Retail management
• Computer skills
• Microsoft Office
• Driving
• Basic math
• Retail math
• Phone etiquette
• Brake repair
• Warehouse experience
• Pallet jack
• Distribution center
• Materials handling
• Order picking
• Organizational skills
• Cash handling
• Technical sales
Links
https://www.linkedin.com/in/justincaphart7000
Awards
Navy Achievement Medical
February 2019
Received a NAM for scoring 97.17% for Supply Management Inspection resulting in winning battle E for CVN-71 and contributing $7000,000 to MWR(Morale Welfare Recreation) Fund. Certifications and Licenses
Forklift Certification
October 2022 to October 2025
Secret Clearance
Microsoft excel essentials
August 2022 to Present
Posted in linkedin profile.
Microsoft Excel advance formulas and functions
September 2022 to Present
Posted in linkedin profile.
Retail Management
March 2019 to Present
United States Department of Labor Retail Management License Driver's License
August 2020 to July 2025
Forklift Certification
October 2022 to October 2025
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