Business Analyst System
Resume:
Sanjana Behl
Sr. System Analyst and Cloud Computing
********@*****.***
Sanjana Behl 1
SUMMARY:
Seasoned Business Analyst with 15+ years of experience driving end-to-end delivery of complex business and technology initiatives across domains such as Finance, Insurance, Healthcare, Logistics, and HR System. Proven track record in leading cross-functional teams, gathering and translating business requirements into actionable user stories, and facilitating all phases of the business process enablement lifecycle. Adept in stakeholder management, data analysis, and reporting, with hands-on expertise in SQL, Oracle, MySQL, BI, ERPs and data visualization tools. Experienced in guiding the successful completion of major programs as both a hands-on contributor and project lead. Strong technical foundation with prior experience in software development and infrastructure, including AWS, DevOps, API integrations, and enterprise platforms such as Oracle Fusion. Known for delivering high- impact solutions within SLA, ensuring alignment between business goals and technical execution. PROFESSIONAL EXPERIENCE:
Cigna Insurance Nov 2021 – Present
Chicago – IL
Cigna is a global health services company dedicated to improving the health, well-being, and peace of mind of those it serves. Through its portfolio of medical, dental, behavioral health, pharmacy, vision, and supplemental benefit plans, Cigna provides tailored solutions for individuals, employers, and government organizations. It operates in over 30 countries, with a strong presence in the U.S. healthcare and insurance markets.
Key Responsibilities:
Collaborate with business stakeholders and development teams to translate business requirements into functional and technical specifications aligned with enterprise architecture.
Acted as liaison between business stakeholders, clients, and technical teams to ensure alignment of requirements and timely project delivery.
Ensure solutions meet both functional and non-functional requirements, including scalability, performance, and security.
Lead test planning, design, and execution with a focus on automation using Selenium and Cucumber, Java to ensure delivery of high-quality, production-ready products.
Coordinate production rollouts and validate successful deployment, ensuring business readiness and alignment with stakeholder expectations.
Work closely with business executives to manage expectations, gather feedback, and refine solution delivery.
Contribute to the CI/CD DevOps pipeline and cloud-based infrastructure setup using infrastructure as code (IaC) for robust production environments.
Utilize relational (RDBMS) and distributed databases (e.g., Databricks) for backend validation, reporting, and data-driven quality assurance.
Cognizant Technologies Dec 2013 – Oct 2021
Chicago – IL & San Jose - CA
IT Manager
Client is market leader in Commercial and Specialty Product Insurance. All the systems including Claims, Underwriting, Predictive Modeling, Billing and Invoicing. Sanjana Behl
Sr. System Analyst and Cloud Computing
********@*****.***
Sanjana Behl 2
As a Lead/Manager my responsibilities are:
Analyzed existing business applications and user roles to identify process improvement opportunities and support strategic decision-making.
Acted as liaison between business stakeholders, clients, and technical teams to ensure alignment of requirements and timely project delivery.
Facilitated requirements gathering sessions, documented business needs, and translated them into detailed functional specifications and user stories. Collaborated with cross-functional teams to plan and implement business process changes, including system enhancements and workflow automation.
Supported the design and delivery of highly available enterprise solutions by coordinating with infrastructure and architecture teams.
Created and maintained business process documentation, configuration guides, and issue resolution logs to support knowledge transfer and operational readiness. Led the preparation of turnover and transition documentation to ensure smooth handovers between project and operations teams.
Partnered with executive sponsors, development, QA, and operations teams to define comprehensive project plans, ensuring alignment with business objectives and KPIs. LexisNexis Inc, Jan 2010 – Nov 2013
Dayton - OH
Sr. Lead – Manager.
LexisNexis is in Legal Services and providing Legal Content worldwide. Was part of Release 1 of the technology transformation initiative LexisNexis has taken and Infosys is handling this major project. As a Lead my responsibilities were:
Understanding the current applications and roles.
Managing Team and Client.
Implementing DevOps for faster delivery.
Creating High Availability ( HA ) Infrastructure for Oracle SOA and OSB Envs.
24x7 Availability for support.
Creation of all documents related to configuration, issue resolution.
Working with other teams to complete Turnover Documents.
Working closely with Executive Sponsors, development teams, quality assurance, and other teams to define the comprehensive project plan.
Herbalife Inc, May 2009 – Dec 2009
Torrance, CA
Lead SOA Administrator
Herbalife is the global lifestyle medicine manufacturer and distributor around the world. To meet their IT needs, Herbalife uses variety of different systems – Siebel, Oracle E Biz Suite, Oracle SOA, BPEL, ESB, Java to name a few. Was involved in their SOA initiative for which they were using Oracle Fusion Middleware. Essentially they were using Oracle BPEL, Oracle Application Server, ESB and BAM to integrate different vendors to Herbalife IT systems. All the ordering, billing and manufacturing information is flow thru Oracle SOA Systems. Sanjana Behl
Sr. System Analyst and Cloud Computing
********@*****.***
Sanjana Behl 3
UTI, Oct 2008 – May 2009
Long Beach, CA
Lead SOA Developer/Designer
UTI is a global Transport, Logistics and Supply Chain Management Company operation in almost every country around the Globe. There are around 490+ legacy applications configured for Inventory, Pricing, Supply Chain and Costing. This project is an initiative to decommission all the legacy application and introduction of Oracle SOA or similar middleware to overcome all the problems company is facing. Current project status is the High level Design for which Client has created the team of various Architect which I developed.
ST MicroElectronics - US Mar 1999 – Dec 2006
New Delhi, India
Technical Leader – Oracle/Tuxedo
Started my career in ST Microelectronics (earlier knows as SGS Thomson) as Software Engineer and took a journey till Technical Leader in Oracle / Tuxedo Space. STMicroelectronics is a French-based Semi-conductor Company, specializing mainly on Integrated Circuit manufacturing. Presently functional in 27 countries and over 55,000 employees are globally attached with the company. Coordinated the offshore team in NOIDA, where company has its Intellectual Product development FAB (IPDF) & IT Application Center (ITAC). IPDF is mainly responsible for the design of future products for all customers, while ITAC is for developing & supporting application software’s, used worldwide by external and internal customers of the company. All the applications follow the 3-Tier Software Architecture, where the front-end includes GUIs like VB, Open Road and Java, Pro *C & tuxedo as middle-ware and Oracle as back-end. The software environment consists of HP-9000 (7xx series running HP-UX11.0), UNIX, C, C++, ORACLE 8, PL/SQL, Pro *C, Visual Basic, SAP and Clear Case.
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