Customer Service Convention Center

RENZO MILLONES

Bar Steward / Bar Staff

Sheraton Lima Hotel Convention Center Bar Staff July 2010 - Present

Duties:

Operating the till and taking cash.

Serving customers from behind the bar, offering advice on drinks.

Responsible for keeping the bar clean and tidy, collecting empty plates & glasses.

Mixing cocktails for customers.

Preparing the bar for service, restocking wines and spirits.

Providing a professional, friendly and courteous service to all customers.

Taking food orders from customers in the seated restaurant area.

Delivering food and also drinks to customers at tables.

Occasionally working at weddings, private parties & conferences.

Dealing with guest complaints in a friendly and efficient manner.

Ensuring all cash, charge, float and till procedures are carried out in accordance

with company policy.

WORK EXPERIENCE EXPEReEXPERIENCE EXPERIENCE EXPERIENCE

PERSONAL SUMMARY

A bright, talented and hard working individual with a bubbly, friendly personality

and the ability to work as part of a team. Possessing excellent communication &

hospitality skills and a proven ability to ensure that all customer expectations are met

during the bar experience and providing amazing hospitality to guests. Customer

focused, highly organised with the ability to make cocktails & beverages to the required standards and ensure the bar area is always clean and organized.

Currently looking for a suitable bar staff position with an ambitious and rewarding

company that offers excellent opportunities for development and career progression.

Los Rosales 219 Urb Villa Jardin, San Luis Lima Perú

Age: 44years

Cellphone:

E-mail: **********@*****.***

Facebook.com: facebook.com/RenzoMillones007

Working under the general guidance of the Bar Manager, assisting in the smooth

running of our bar area to deliver a high standard of service and customer

satisfaction. Providing a visible presence to ensure that all customer requests and

queries are responded to promptly and effectively.

Empresa

Mayo de 2010 - Presente

Beverage Server

A position as a Assistant Server in the Hotel Sheraton and Restaurants that allowed me to utilize my communication, customer service and hospitality skills.

Sheraton Lima Hotel Convention Center Mayo de 2005 - Presente

Assistant Server. Waiter

KEY QUALIFICATIONS

6 years’ experience as a service attendant in high end busy restaurant

Highly skilled in delivering food to guests and re-stocking service stands

Able to understand guests’ service needs

Knowledge of various drinks recipes and beverage service standards

Proven record of customer service in culinary setting

Able to satisfactorily communicate with guests, management and co-workers

Thorough understanding of maintaining good coordination and timing while doing tasks quickly

Proven ability to exert physical effort in transporting food and beverage guests

In-depth knowledge of writing order on paper or memorize it

Able to compute basic mathematical calculations.

Assistant Server

• Provided friendly, prompt and courteous food and beverage refreshment service to guests• Presented menu, answered questions, and made suggestions about food and service

• Took orders from customers• Calculated bill and accepted payments• Cleaned counters and tables at end of each course

• Observed diners to respond to any added requests and to determine when meal has been completed.• Followed prescribed sanitary safeguards in handling all food.

EDUCATION

Ministry of Foreign Trade and Tourism of Peru

Bartending y Mixology

2007 - 2008

Peruvian North American Cultural Institute

English

2007 - 2010

KEY SKILLS AND COMPETENCIES

Good knowledge of wine, spirits and beers.

High standards of personal personal presentation and customer service.

Ability and willingness to work late nights & weekends.

A great team player.

Experience of serving large numbers of customers at large functions & events.

Ability to work well within a busy, often fast-paced environment.

Keen to learn and develop new skills.

Able to work individually behind a bar.

LANGUAGES

Spanish (Native Language)

English (intermediate)

E SPECIFIC OBJECTIVES

● Top performing hospitality professional seeking a server position on Disney Cruise Line utilizing exceptional patron care skills and true hospitality etiquette.● Diligent, hardworking server seeking a position with Bar Servise utilizing customer care and food service acumen to attain the highest level of guest satisfaction.● A highly motivated individual, seeking a position as a Server for Bars and Restaurants. Putting forward a friendly personality and polished skills in customer services to truly make a difference.● Seeking a position of Server for Disneyl using exceptional knowledge beverage preparation and excellent guest relations etiquette to provides above par guest services.● To obtain a position as a server on Disney. Offering extensive experience in table setting, food serving and guest handling in a hospitality environment.● Desire a server position on Disney. Bringing exceptional teamwork acumen and knowledge of the food and beverage world to attain excellence in guest services. 010 - Presente

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