Data Entry Call Center

Destinee Blunt

Current position: Permanent Address:

Advanced Call Technologies 1150 Astor Ave SW Apt 1210 3035 Boones Creek Road Atlanta, Georgia 30310

Johnson City, TN 37615 Cell: 404-***-****

423-***-**** ************@*****.***

Objective:

To find a position that will fully utilize my attention to detail, communication skills and administrative experience. Skills:

• Attention to detail • Auditor • Adaptability

• Effective Communicator • Data Entry • Tenacity

• Time Management • Fraud Specialist • Process oriented

• Computer Literacy • Sales • Problem Solving

• Empathetic Attitude • Microsoft Office Suite • Data Processing

• Troubleshooting • Technical Proficiency • Bookkeeping Experience:

Advanced Call-Center Technologies

Senior Account Specialist/Work from Home Johnson City, TN November 2019 – Present

● Respond promptly to customer needs, solicits customer feedback to improve service

● Maintained confidentiality, listen to others without interrupting

● Speak clearly and persuasively in positive or negative situations

● Multi tasks to document while speaking with the consumer.

● Demonstrates accuracy and thoroughness

● Looked for ways to improve and promote quality

● Liaise with internal and external auditors

Pinnacle Orthopedics

Medical Office Scheduler/Call center, Kennesaw, GA February 2019 – October 2019

• Answering incoming calls to practice and directing them to appropriate department.

• Maintaining Provider schedule and reschedule patient appointments.

• Maintaining Pinnacles’ professional dress standards and appearance.

• Verify member records for other insurance coverage through phone calls, questionnaires, provider inquiries, and claims

• Maintained filing system, assisted with front office, and called in script per doctor order for patients. Alorica

Call-Center Specialist, Kennesaw, GA, May 2017 – January 2019

● Ability to ask probing questions, while exhibiting empathy, to further understand customers who may be vague or unclear about their technical issue.

● Gave a customer feedback on the root cause of their technical issue and how it will be resolved, all while exhibiting empathy.

● Demonstrated a confident familiarity with current technology inclusive of an understanding of the functionality of wireless networks, cellular data, smart and basic cellular phones, tablets, mobile hotspots, network extenders, modems

● Showed ability to use client simulator systems to relay detailed information and resolve customer issues, in real time, all while remaining empathetic.

Education:

West Georgia Tech College, Atlanta, GA, November 2013- July 2015 Certified Medical Assistant NHA Certification # E7X3B2T6

Contact this candidate