Customer Care Service
Resume:
Allison Evans
CERTIFIED CONVERSION COPYWRITER
As a Certified Conversion Copywriter with a proven track record of crafting compelling copy to drive customer engagement and conversion, I excel in utilizing voice-of-customer data and persuasion techniques. My experience includes implementing creative marketing strategies to enhance brand visibility and loyalty, ultimately inspiring readers to say "yes" to products and services. With a background in managing patient interactions and nurturing relationships, as well as overseeing customer service for a large client base, I bring a unique blend of skills in communication, customer care, and marketing strategies to elevate brands and drive conversion rates.
PERSONAL INFORMATION
Address:,,
Nationality:
Driving License:
Hobbies:
SKILLS
Conversion Copywriting
Customer Engagement
Marketing Strategies
Communication Skills
Customer Care
Brand Visibility
Customer Relationship Management
Creative Writing
WORK EXPERIENCE
* May 2023 – March 2025
CERTIFIED CONVERSION COPYWRITER at,
- Craft compelling copy for companies to build lasting client relationships
Utilize voice-of-customer data, frameworks, and proven persuasion techniques
Create magnetic messaging to drive customer engagement and conversion
Implement creative marketing strategies to enhance brand visibility and loyalty
Employ conversion copywriting to inspire readers to say "yes" to products and services
* January 2022 – December 2023
Patient Coordinator at BECKY DOES BOTOX,
- Manage patient interactions and nurture relationships with clients and medical representatives
Perform daily sales of treatment packages and provide exceptional customer care
Handle inventory management, social media content creation, patient record keeping, and financial applications
Coordinate medical representative sales and ensure smooth operations
Support business growth through effective communication and organizational skills.
* November 2019 – May 2021
Leasing Agent at EAGLEBROOK APARTMENTS,
- Implement marketing strategies for tenant attraction
Coordinate property maintenance and rent collection
Resolve conflicts and negotiate leases
Prepare documents and conduct tenant screenings
Provide networking opportunities and exceptional customer service.
* January 2016 – December 2019
Founder at CHAINBREAKER MINISTRY/ELIJAH RISING,
- Established a non-profit to support human trafficking survivors, developing teams and training leaders for client care and collaboration with law enforcement.
Orchestrated extensive street interventions and managed volunteer coordination, including background screenings for monthly outreach events.
Championed marginalized groups within the community, ensuring the sustainability of the non-profit through effective systems and processes.
Led the creation of a robust community network and public relations strategies to raise awareness about human trafficking.
Ensured the continued success and impact of the non-profit organization through strategic planning and dedication to the cause.
* January 2007 – December 2010
Manager at OCEANSIDE TAN,
- Oversee customer service for a large customer base of 200+ individuals at OCEANSIDE TAN.
Manage daily sales transactions for products and memberships, ensuring accuracy and efficiency.
Handle inventory management tasks and deposits to maintain operational efficiency.
Prioritize exceptional customer service to drive satisfaction and loyalty among clientele.
* March 2006 – January 2007
Research Specialist at H&H SURVEYING,
- Conduct internet research in various counties
Prepare invoices, fill orders, and bill customers
Handle telephone inquiries and perform data entry tasks
Collaborate with Surveying, Mortgage, and Title Companies
Assist customers with their queries
* December 2001 – February 2002
Receptionist/Mail Clerk at HYDROCHEM IND,
- Processed mail for delivery, FedEx packages, and express deliveries
Managed mail postings, faxes, and general mailroom duties
Operated the reception desk, answered phones, and scheduled conference rooms
Handled a large volume of inquiries for information about the company
* May 2001 – October 2001
Research Specialist, SURVEYING SPECIALIST, Mont Belview, TX at,
- Prepared invoices, filled orders, and billed customers accurately.
Managed telephone inquiries and conducted efficient data entry tasks.
Collaborated closely with Surveying, Mortgage, and Title Companies.
Demonstrated proficiency in Chambers, Liberty, Fort Bend, Montgomery, and Brazoria Counties.
* May 2000 – May 2001
Word Processing Secretary at Kelly Services,
- Perform data entry, filing, customer billing, and medical billing tasks.
Utilize Microsoft Word and Excel for administrative duties.
Enhance software proficiency through diverse assignments.
Conduct Internet research and manage email programs effectively.
Collaborate with various teams to ensure efficient workflow.
EDUCATION
*
San Jacinto Christian Academy, Houston
*
Ross S. Sterling High School, Baytown
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