Test Equipment Field Service

DWIGHT B. PIERCE

Message: 414-***-****

E-mail: **********@*****.***

SPECIAL SKILLS/QUALIFICATIONS:

Industrial Electrician

Over 10 years of experience with Electro-mechanical testing, troubleshooting microprocessors.

Over 7 years of experience with CANBUS.

Over 7 years of experience with J1939 technology

Experience troubleshooting electrical issues on cranes down to the component level; including relays, switches, and processors.

Utilization of Test Equipment - Proper usage of electronic test equipment including meters, oscilloscopes, function generators, RF signal generators, frequency counters, and logic analyzers.

Electronic Circuit Construction and Prototyping - Construct prototype circuits using correct breadboard techniques. Analyze and test circuit for proper operation.

Electronic Circuit Repair - Troubleshoot and repair digital and analog circuitry to the component level using proper maintenance techniques, soldering to industry standards.

Experience with using volt meters.

Identify and prepare pathways and supports for new cabling system installation

• Pull copper, coaxial and fiber optic cable in backbone, horizontal and riser environments

• Terminate voice and data jacks

• Terminate data cables on patch panels

PROFESSIONAL EXPERIENCE:

GPC june 24- Present

Gain proficiency in use of tools and standard procedures relating to diagnosing, troubleshooting, repairing, and performing maintenance on equipment. Troubleshoot and test high voltage systems from 4160 kva to 480 v.

Perform scheduled inspections on equipment to prevent future failure, including but not limited to load banking and analyzing voltage requirements

Diagnose, troubleshoot, repair and perform maintenance on equipment according to standard procedures in an efficient manner

Train and educate customers on use of equipment and value of products and services provided

Follow established expectations for communicating with Dispatch throughout the day regarding updates and next assignments

Maintain associated equipment and inventory

Maintain accurate records of all services performed, mileage, expenses, and bill-able hours

Adhere to all safety requirements and regulations

The Field Service Technician position reports to the GPC Operations Manager & (or) Production supervisor and travels frequently to customer locations within assigned geographic area.

Ability to travel up to 75% of the year. Methods of transportation may vary.

Frequently move objects up to 50 pounds

Field Service Technician /customer service

June 2016 –December 2023

BST North America

Essential Duties:

• Maintain uptodate technical knowledge of BST eltromat products to install, commission, train, and

diagnose problems with equipment that is Microsoft based.

• Service previously installed equipment.

• Conduct computer networking with a knowledgebase of Windows and basic electrical aptitude.

• Ability to interpret and understand wiring diagrams, single phase AC, DC wiring, volt meter usage,

RS 232 and RS 422, Ethernet protocol (TCPIP) and soldering.

• Acts as Help Desk Technician for OEMs/customers. • InHouse BST eltromat modules testing and repair.

• Provide excellent customer service via phone, email and onsite.

• Communicate effectively with customers, salespersons, engineers and other departments.

• Prepare proper required documentation and tools to take to customer site.

• Receive safety training at customer site.

• Visit customers to review applications, collect technical details for Technical File of new or retrofit order

• Prepares Service/Time Report and Acceptance report for customer’s approval.

• Assist in BST eltromat product demonstrations at trade shows.

• Assist with shipping and receiving in office when Parts/Inventory Manager not available.

• Physical ability to travel with 50 pound tool chest (on wheels) and agility for stooping, climbing,

and crawling around printing equipment at customer sites.

• Be prepared for planned and emergency traveling to customers as business required.

• Make all air, hotel, and auto travel arrangements for travel to customer site according to

Company travel policies

Set up and train customer on Zerand Cutters

EDUCATION:

Walden University, Minneapolis, Minnesota

MBA in Innovation and Technology Management, June 2011

Walden University: Minneapolis, Minnesota.

Master of Science Leadership –Management, October 2015

ITT Technical Institute, Greenfield, WI

BS/ISS in Information Systems Security, Graduated - September 2005

AAS/EET inectronics Technology, Completed - November 1992

CERTIFICATIONS/TRAININGS:

Six Sigma Red Belt

SAP

Project Management Training (Indiana University)

Salesforce.com El

Scaled Agile

Epicor ERP

ExtraView Quality Management software

TWIC Card

WI-tronix

seeking career growth, a more challenging role, better alignment with your values, opportunities to develop new skills, a more positive company culture, improved work-life balance, or a chance to contribute to a mission you are passionate about; always framing your answer positively and focusing on what you're actively looking to gain in a new position.

Contact this candidate