Data Analytics M A

Detrayshia Smith

St. Louis, MO

Email: **************@*****.***

Phone: 636-***-****

Professional Summary:

Results-driven Data Analytics, Operations and Research Professional with a strong focus on optimizing data reporting, resource utilization, problem-solving, optimization of processes and strategic decision-making. Skilled in conducting in-depth data analysis, integrating multi-source datasets, and developing accurate forecasts and reports. Adept at identifying trends, assessing operational impacts, and uncovering business opportunities through data-driven insights. Proficient in leveraging advanced analytics tools and software to create compelling visualizations that drive informed decision-making. Experienced in streamlining processes, improving efficiency, and delivering actionable recommendations. Seeking an operations, research, and or analytics role to apply previous experience and education, while contributing measurable value to a forward-thinking organization.

Professional Experience:

January 2022 - 2025

Virtual Instructional Facilitator/Hazelwood School District/Kelly Educational Staffing

Facilitates virtual learning experiences by guiding students through online coursework.

Providing students’ academic support, with course material, addressing learning challenges.

Using digital tools and interactive instructional strategies to enhance learning for all students.

Collaborate with teachers, administrators, and parents for individualized learning plans.

Utilize learning management systems (LMS) such as Canvas, Engageli, Amplify, Blackboard, Google Classroom, and Microsoft Teams for course delivery and student engagement.

Assists in developing instructional materials, study guides, and assessment tools for virtual world.

Maintenance of effective communication with students, parents, and educators to foster a supportive online learning environment.

January 2024- December 2024

Contract Administration Specialist Take2Consulting/Boeing

Reviewed proposal pricing and order processes in Acquisitions, SPS, and CCS.

Submitted offers and represented Boeing in negotiations with U.S. Military customers.

Built and maintained strong customer relationships to drive business growth.

Resolved client inquiries and coordinated with finance management.

Provided oversight and approval of technical approaches, products, and processes.

Interpreted contract requirements, managed change, and resolved conflicts.

Negotiated contract sales and support for aerospace products, services, and technologies.

Assisted in presenting business solutions to expand and sustain company growth.

Administered legally binding contractual agreements for Boeing.

Processed master data requests in Microsoft Excel, ensuring data accuracy.

Ensured compliance with FAR and DFARS procurement regulations.

Assessed company policy compliance and effectiveness.

Identified and documented irregularities, discrepancies, and procedural deviations.

Presented findings and corrective action recommendations to senior management.

Analyzed collected data to identify patterns and trends for RFP process improvement.

January 2021-January 2022

Client Service Specialist- P.E.G. Staffing/Edward Jones

Monitored achievement of financials, milestones, deliverables and all SOP guidelines.

Translation of business concepts into comprehensive requirements & design.

Identified and resolved investment issues.

Used analytical/critical thinking strategies identifying root causes of issues and proposing solutions.

Ensured practices were in compliance with law, regulations, contracts, and policies.

Verify reporting accuracy, data confidentiality, and asset protection.

Planned and facilitated quality assurance testing efforts.

Maintained and supported collaborative environments, internally and externally.

Reviewed and verified business solutions and investment strategies.

Analyzed state of business, identifying issues and inefficiencies hindering success.

Assisted in execution of recommended strategies/solutions, ensuring smooth implementation.

CRM software, that provided complete imagery of client interactions, goals and deadlines.

January 2020 - January 2021

Claims Specialist/Quality Assurance- State of Missouri

Managed customer accounts, improving by 27%.

Maintained claims processing activities within compliance.

Handled escalations, improving call resolution rates by 90%.

Revised claim protocol, increasing call satisfaction by 30% quarterly.

Identified, assessed, and resolved claim issues, improving by 50%.

Jan. 2019- Jan. 2020

TD Ameritrade/Special Project Coordinator/Client Services

Maintained and monitored project plans, project schedules, budgets, and expenditures.

Documented important actions/decisions and ensured project deadlines were met.

Provided constant administrative support.

Executed project tasks and ensured alignment with strategic objectives.

Assisted cross-functional teams developing improvement processes and workflows.

Verified and reinforced project strategies and frameworks to support change initiatives.

Identified project risks and issues, implementing effective solutions.

Ensured compliance with regulations, agreements, and disclosures for investment accounts.

July 2010- November 2023/ Contract

US Ambassador

States Department/Arts Envoy Program

Delivered multilingual presentations across 33 countries, fostering global engagement.

Designed interactive workshops and detailed reports to strengthen cultural alliances.

Negotiated, drafted, and managed contract agreements and proposals.

Integrated technology to enhance workshop delivery and audience engagement.

Developed contingency plans to address and mitigate unexpected challenges.

Education:

- Bachelor of Science, Lindenwood University

- MBA, Southern New Hampshire University

- MS Data Analytics, Southern New Hampshire University-Currently Enrolled

Certifications:

- Coaching & Mentoring (SNHU)

- Power BI Series (SNHU)

- Inbound Marketing (SNHU)

- Data Analytics I & II (SNHU)

Skills: Software Knowledge

- Data Analysis and Interpretation - Tableau

- Report Generation and Maintenance - VM Ware

- Ad hoc Requests Handling - SAP

- Problem-Solving - Power BI

- Project Management - Microsoft Suite

- Organization and Prioritization - Adobe

- Cross-functional Team Efforts - AgingIs

- Financial Modeling/Budget Monitoring - Acquisitions

- RStudio

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