Customer Service Representative
Resume:
Melissa Wiggins
********@***.*** 347-***-**** Bronx, NY
SUMMARY
Seeking Remote Call Center Business Customer Service Representative role with 19 years of experience. Proven track record in delivering customized solutions and sales support, enhancing customer satisfaction across various industries. Skilled in luxury customer service, problem resolution, and effective communication, ensuring seamless remote interactions and exceptional client experiences.
WORK EXPERIENCE
Island Fun with Jimmy
Receptionist
Aug 2019 - Present
• Manage guest bookings and reservations to ensure optimal occupancy rates and satisfaction.
• Respond to guest inquiries and requests, providing exemplary customer service and resolving issues promptly.
• Handle all correspondence and email communication, ensuring timely and professional responses to queries.
Valery Joseph Salon
New York, NY
Receptionist / Office Assistant
Nov 2007 - Jan 2015
• Managed client scheduling systems across multiple locations to optimize service and operational efficiency.
• Facilitated point-of-sale transactions and shared product knowledge to enhance customer experience and support retail goals.
• Supported administrative functions and assisted with office responsibilities, contributing to daily operational
management.
• Demonstrated versatility in assisting the Controller with various office tasks to ensure smooth salon operations.
Starbucks
Shift Supervisor
New York
Aug 2001 - Oct 2007
• Managed team operations, optimizing scheduling and ensuring task completion.
• Achieved sales targets by fostering team motivation and engagement.
• Oversaw cash handling and bank deposits while facilitating new employee training.
EDUCATION
Bronx Community College
Associate Degree
Satellite Academy High School
High School Diploma
SKILLS
Luxury Customer Service • Team Player • Office Administrator • Certified in MS Word • Multi-Tasker • Certified in
MS Excel • Communication Skills • Problem Resolution • Self-starter
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