Customer Service Technical Support
Resume:
PATRYCJA DUNDA
C U S T O M E R S E R V I C E R E P
PERSONAL PROFILE
Enthusiastic and dedicated professional with a
strong background in Technical Support,
Patient Care Coordination, Reception, and
Customer Service. I am eager to bring my
exceptional communication skills and problem-
solving abilities to your team. My passion for
helping others and commitment to providing
outstanding service make me an ideal
candidate. I am excited about the opportunity
to contribute to your organization and support
your mission of excellence in customer care.
CONTACT DETAILS
Cell: 520-***-****
*************@*****.***
Tucson, AZ
CAREER HISTORY
Managed high-volume support tickets, maintaining quality under pressure. Utilized CRM tools to track customer interactions and improve service. Fostered strong customer relationships, leading to increased loyalty and retention.
TECHNICAL SUPPORT AGENT
Shyftoff 2025- Present
Coordinated care plans, improving patient outcomes and follow-up rates. Facilitated interdisciplinary collaboration, enhancing care continuity. Streamlined patient scheduling, boosting appointment adherence by 30 PATIENT CARE COORDINATOR
Parallon HCA 2022- 2023
ACADEMIC HISTORY
PIMA MEDICAL INSTITUTE
2014- Certification in Front Office and Dental Assisting PPEP TEC HIGH SCHOOL
GRADUATED 2010
SKILLS
- Data Entry
-Technical Support
-Insurance Verification
-Client Advocacy
-Conflict Management
-Workflow Optimization
-Appointment Scheduling
-Office Management
Managed front desk operations, enhancing customer satisfaction by 30% Handled multi-line phone systems, improving call response time by 40% Resolved customer inquiries swiftly, achieving a 95% satisfaction rate RECEPTIONIST
Ruby 2021- 2022
Resolved customer issues swiftly, boosting satisfaction ratings by 30%. Trained new team members, enhancing overall team performance and efficiency.
Utilized CRM tools to track customer interactions, improving follow-up success.
CUSTOMER SERVICE REPRESENTATIVE
Afni
Contact this candidate