Accounts Payable Information Technology

Violene Cornely Jean-Louis

Hybrid-Remote-Pawtucket, RI 02861 404-***-****

************@*****.***

www.linkedin.com/in/violene-jean-louis-bsps-mha-a01a9216

HIGHLIGHTS OF QUALIFICATIONS

• Organization & Time Management • Billing, payroll, accounts payable/receivable

• Stellar administrative and technology skills • Bilingual ( French & Haitian Creole)

• Record of improved credit/collections over $8 million/month

COMPUTER PROFICIENCIES

Data Collections & Time Entry Electronic Health Record (EHR) Software Claim Billing System Healthcare Information Technology (HIT) PHI/HIPAA Compliance

Skills: MS TEAMS, Excel, Word, Access, Power Point and Outlook

EMPLOYMENT HISTORY

AdvancedMD, Remote 2021-Present

Medical Software Technician III (promoted 2024)

•Integrated Electronic Health Record (EHR) and Practice Management (PM) software to enhance workflow efficiency.

•Perform troubleshooting via telephone, Chat, MS Quick Assist, TEAMS for application support issues reported by clients who use NueMD software.

•Work in cross-functional settings to isolate issues with technical support and/or application developers, to diagnose and provide client a timely resolution to issues.

•Create detailed documentation of support issues to clearly communicate status and problem/resolution activities to internal and external software users.

•Document product defects and change requests by client in our internal issue tracking systems.

INTERACTIVE COMMINICATION, Norcross, GA 2011-2020

Bilingual Merchant Services Representative II

•Answered incoming help desk calls, emails, and troubleshooting tickets to resolve hardware and software issues.

•Resolved connectivity and terminal configuration issues using multiple platforms, such as, VTS, CCA, VMS, SNOW, EPS, & ICT.

•Maintained and update our internal tracking system to monitor escalated issues and ensured that calls are followed up on appropriately.

LATIN AMERICAN TRANSLATROS NETWORK (LATN), Atlanta, GA 2009-Present

Medical Interpreter

•Provide accurate language interpretation in person or over the phone for effective communication between Limited English Proficient patients and providers.

•Function as a cultural broker between patients and providers to bridge their different cultural understanding.

•Provide timely and accurate documentation for all interpretive sessions and keep updated information.

GRAHAM FIELD HEALTH PRODUCTS, Atlanta, GA 2007-2008

Account Receivable Specialist

•Viewed customer accounts and audited for missing documents.

•Collected aged invoices through research and resolved daily billing issues.

CARDINAL HEALTH, Stone Mountain, GA 2002-2006

Customer Service Specialist (promoted 2004)

•Increased order shipment accuracy through daily backorder reports.

•Directed customer facing contact for all Cardinal Health service-related activities/issues to include credit and collections (A/R), problem resolution & facilitate timely and accurate pricing deals.

•Collected aged invoices through research and resolved daily billing issues.

Sales Support Coordinator

•Resolved pricing issues through daily billing reports and order shipment exception reports.

•Responsibled for monitoring system pricing rejections to resolve below cost issue.

•Decreased pricing discrepancy by proactively working expiring contracts.

•Researched and resolved daily billing issues.

•Supported sales force with questions and issues regarding pricing.

HUMANITARIAN MEDICAL RELIEF, Bahamas

Volunteer Health Team Coordinator 2001-2001

•Led and coordinated health initiatives for underserved communities, ensuring efficient medical assistance and resource allocation.

•Managed a team of 10 volunteers, organizing schedules, logistics, and emergency response plans.

•Facilitated health education programs focusing on hypertension, cholesterol management and diabetes prevention.

•Collaborated with local healthcare providers and NGOs to optimize outreach and patient care.

•Assisted in administering first aid, coordinating mobile clinics, or disaster relief efforts.

BROOKS PHARMACY, Roslindale, MA 2000-2002

Pharmacy Intern

•Worked with a group of nine individuals to coordinate and serve patients with questions regarding their medications.

•Translated Creole and French into English for non-English speaking patients.

EDUCATION

Certificate, CPR/First Aid, American Heart Association, Atlanta, GA

Coursework, University of Phoenix M.S. Health Administration

Coursework, Massachusetts College of Pharmacy and Health Sciences

B.B.S Pharmaceutical Sciences with a minor in Marketing and Management

VOLUNTEER WORK

Teacher/Faciltator, Lawrenceville, GA 2002 to Present

Committee Coordinator, Lawrenceville, GA 2011 to Present

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