Project Manager Scrum Master

Suchitha Polsani

Project Manager/Program Manager/Scrum Master

********.****@*****.***

Summary:

•15 years of IT industry experience in web/cloud-based technologies.

•Experience Creating documentation and presenting ideas to diverse audiences.

•Worked as lead, PM and change manager with an ability to build a strong rapport to ensure a positive experience and 100% customer satisfaction.

•Proficient in root cause analysis and technical troubleshooting, in addition to identifying trends and providing insight to improve performance.

•Experience in creating documentation, data analysis, testing and deployments.

•Ability to work with huge stake holders, change management team.

•Created documentations, presentations and worked in UAT with diverse business stakeholders. Building consensus and maintaining consistent communication among cross-functional teams, engaging with leadership and stakeholders to ensure alignment of business goals.

•Experience in dealing with clients in resource management, budgeting and trainings.

•Extensively used service now for ticketing and support issues.

•Good knowledge of Agile, Scrum work environments, utilizing best practices in developing and implementing process improvements.

•Good hands-on experience on ADO& JIRA tools.

•Experienced in generating SQL reporting services and integration services.

•Good Knowledge in Azure services understanding DevOps concepts and maintaining systems in Cloud Foundry and Azure cloud platforms.

•Extensively MS Project online to handle multiple projects and hosted Scrum meetings.

•Effectively prioritizing tasks and quickly adapting within ambiguous, fast-paced environments. Customer-focused approach to troubleshooting and resolution, taking great pride in ensuring a positive overall customer experience.

•Enthusiastic, outgoing with excellent communication and organizational skills; Listens, collaborates, easy to work with, and always ready to learn more.

•Ensuring conflict resolutions and managing project risks, issues, actions and change logs. • Identifying, updating, developing, implementing, and managing ITIL management best practice processes.

•Analyzing technology requirements and developing functional specifications. Conduct competitive analysis and competitive bidding when necessary.

•Presenting and implementing technological alternatives to streamline functions and improve productivity.

•Developing and maintaining technology policies, standards, and procedures manual, developing and maintaining related technology checklist.

Education

Bachelor’s in mathematics and computer science (2002-2005)

Osmania University

Master’s in mathematics in mathematics & Computers Science (2005-2007)

Osmania University

Skills

•Microsoft Project (4 years)

•PowerPoint & Visio(6 years)

•Word (10+ years)

•Outlook (10+ years)

•Estimating (6 years)

•budget (5 years)

•Scheduling (8 years)

•Microsoft SQL Server (9 years)

•TFS (4 years)

•SDLC (9 years)

•Scrum (4 years)

•Leading SAFe(2 years)

•ADO (5 years)

•JIRA (4 years)

Certifications

Scrum Master Scaled Agile

Work Experience

Project Manager

Microsoft - Redmond, WA

February 2024- Present

WSD-Windows Servicing & Delivery

•As a project manager responsible for overall tracking of different work streams involved in the windows delivery process

•Coordinate with cross functional teams to ensure dependencies are addressed and maintained matrices during PI planning.

•Responsible for providing weekly status reports to stakeholders on the sprint deliverables.

•Keep track of Patch Tuesdays/ monthly rollout carried for Azure deployments.

•Attending the daily scrums calls of Autopilot/Pilot Fish, PaaS Native, OS Platform deployments

•Maintaining the ADO hygiene, tracking the monthly work items to closure for metrics and reporting purposes.

•Making sure the rollout postmortem is done and sent out to Microsoft internal & external users.

•Responsible for publishing the monthly OS deployment newsletters to the LT team.

Extensively used ADO for tracking and reporting purposes

Project Manager/Scrum Master

United Nation Food Inc. (July 2023 – February 2024)

Responsibilities:

•As a project Manager & Scrum master managed a team 25 consisting of vendors & FTE’s located across the globe

•Responsible to manage the project end-end and run the scrum ceremonies.

•Involved in quarterly PI planning, resource on boarding and budgeting with customer.

•Highly responsible for managing the project following Agile methodologies.

•Extensively worked on maintaining backlog in JIRA & Confluence pages and responsible to create and maintain artifacts like velocity charts, project plan & Agile KPI’s including Defect Density, Release Quality, Velocity, Code Coverage.

•Extensively involved in testing in UAT and pre prod environments, logging bugs and maintaining matrices.

•Created and presented status reports to customers & stakeholders on a weekly and quarterly basis.

•AS a Project Manager & Scrum Master responsible for planning at sprint & quarterly basis, identify internal, cross functional/portfolio dependencies & maintained RAID logs.

•Created release schedules with timelines and published release notifications to the business & stakeholders.

•Involved in gathering requirements from business & stakeholders create user stories in JIRA, worked closely with cross functional teams, program managers to identify cross platform dependencies prior and helped team with any unexpected blockers.

Project Manager

Microsoft (Oct 2022 – June 2023)

CCPE-CIA

Responsibilities:

•As a PM responsible and manage 15 data analysts working in different time zones.

•Single point of contact to interact with business, external MS suppliers and client interactions.

•Tracking the contract, amendments between supplier and Microsoft.

•Responsible for requirement gathering functional specs, sprint planning and on time delivery.

•Experience in using ADO for sprint planning, story writing and tracking bugs.

•Created functional specs and Business requirement documents.

•Entrusted with decision making on break-fix scenario to unblock service operations with an achievement of 99% accuracy.

•Run sprint and long-term planning goals within teams and cross-functional engineering groups.

•Influencer of design, technology, and process change within MCIO senior leadership teams.

•Involved in analysis, high level and low- level design review.

•Requirements gathering from the customer, preparing analysis, impact, risk, and design documents.

•Actively participated in designing and developing data flow diagrams, documenting the requirements for critical business applications,

•Worked with different stakeholders and participated in UAT and feature releases.

•Led workflow designs on new deployment tool and delivered on time.

Project Manager

Fidelity National Finance (Nov 2020-Oct 2022)

Responsibilities:

•Managed multiple projects under Fidelity Chicago title organization.

•Handled CRM Pulse application it’s upstream and downstream systems.

•Extensively used MS Project for scheduling and tracking multiple projects and provided weekly status reports to the product managers and stakeholders.

•Experience in using Daptiv for planning, tracking enterprise awareness needed to deliver projects and programs while adapting to changing business priorities.

•Managed a team of 10-12 resources under each team, hosted SCRUM meetings for daily updates.

•Worked with Delivery managers and BRM on cost budgeting building SOW.

•Lead a team of 15 offshore FNF India resources and co-ordination with delivery managers on weekly basis.

•Worked lead a team on MS Dynamics 365 project from scratch, managed building application using D365.

•Extensively used Service Now for on boarding and access related tasks and track the workflow of the support requests.

•Provided statistical reports on a weekly basis on the escalations using Service Now.

•Responsible for requirement gathering, documentation and sprint planning for all the applications and providing weekly updates for higher management.

•Managed and organized sprint planning using Azure DevOps.

•Extensively used Visio, PowerPoint and Cacoo for project road maps and presentations.

•Involved in On-boarding, knowledge transitions, and budgeting Issues.

•Worked with different cross functional stakeholders, conducted weekly meetings, and tracking prioritized deliverables.

•Responsible for planning, timely deliverables, and scheduling releases for 6 projects under Chicago title projects.

•Highly responsible for providing weekly status reports, publishing release notification for wide audience including stakeholders and business.

Project Manager

Microsoft (Oct 2018 -Nov 2020)

Sku Reference service

Responsibilities:

•Led workflow designs on new deployment tool and delivered on time.

•Onboarding resources as per the client requirement

•Worked with Delivery managers and BRM on cost budgeting building SOW.

•Worked as a PM, managed and led 4 different projects under CSCP Microsoft.

•Lead a team of 15 offshore and 5 onsite resources.

•Worked with different cross functional stakeholders, conducted weekly meetings, and tracking prioritized deliverables.

•I also worked with clients on the approach of migrating cloud to AKS, mitigations, and deployments.

•Responsible for requirement gathering functional specs, sprint planning and on time delivery.

•Experience in using ADO for sprint planning, story writing and tracking bugs.

•Created functional specs and Business requirement documents.

•Utilized tools like Team foundation server (TFS, Azure Devops, CI/CD pipeline.

•Entrusted with decision making on break-fix scenario to unblock service operations with an achievement of 99% accuracy.

•Run sprint and long-term planning goals within teams and cross-functional engineering groups.

•Influencer of design, technology, and process change within MCIO senior leadership teams.

•Involved in analysis, high level and low- level design review.

•Requirements gathering from the customer, preparing analysis, impact, risk, and design documents.

•Actively participated in designing and developing data flow diagrams, documenting the requirements for critical business applications,

•Worked with different stakeholders and participated in UAT and feature releases.

•Highly capable of using and maintaining project updates with MS Project professional.

Change Manager

Microsoft (Jan 2017 – Oct 2018)

CSCP (JCAB)

Description: Deploy JCAB tool hosting on Stratus platform (Joint Change Advisory Board) team reduces risk of capacity disruption by providing oversight of changes to deployments Responsibilities:

•Worked on triaging JCAB change request tickets and analysis.

•Lead a team of 4 offshore and 3 onsite.

•Responsible for requirement gathering, building BRD specs and suggesting solution approaches.

•Conducted weekly stand ups, tracking status, and providing reports to higher managers.

•As a PM managed team on boarding, training and raised permissions to the applications using service now workflow.

•Tracking and categorizing the tickets based on Issue codes.

•Ticket analysis and triaging on Business rules and attending board meeting to discuss the change request.

•Worked on the Visio workflow to describe the JCAB team process.

•Worked on data discrepancies between cross functional tools and followed up with different teams to ensure smooth data flow down streams.

•Coordinated Developmental efforts with offshore teams to ensure smooth deployment of applications.

•Extensively used MS Project for tracking milestones and time sheet approvals

Project Manager

Microsoft (Jan 2016 – Dec 2016)

Stratus Supplier Support

Description: Stratus is a cloud platform hosting different applications related to Microsoft purchase orders and the process tracking their dealing with different suppliers.

Responsibilities:

*Worked as a tier 1 support for stratus suppliers.

*Involved in triaging and investigating supplier issues.

*Gathering requirements from the customer, preparing analysis, impact, risk and design documents.

*Analyzing the issues with the Engineering team and actively participating in providing resolving steps

*Worked on data discrepancy issues to the continuous flow of the Business.

*Provided monthly reports of the supplier issues to the client and suggested resolution steps.

*Tracked tier 1support tickets for different applications until closure and provided weekly reports using Service Now.

*Extensively used Service Now for workflow tracking for permissions and user escalation as ticketing service for external users to connect with Microsoft FTE’s.

Project Manager

Microsoft (June 2013 -Dec 2015)

GFSDeploy

Description: GFSDeploy is a workflow and business intelligence platform designed to reduce process variability and enable the implementation of efficient infrastructure deployment models.

Responsibilities:

•Involved in analysis, high level and low- level design review.

•Requirements gathering from the customer, preparing analysis, impact, risk, and design documents.

•Actively participated in designing and developing data flow diagrams, documenting the requirements for critical business applications,

•Responsibilities:

•Developed workflow designs on new deployment tool and delivered on time.

•Cost benefited by deprecating old deployment tool on time.

•Oversee the change, problem, and JCAB processes of the deployment tools.

•Entrusted with decision making on break-fix scenario to unblock service operations with an achievement of 99% accuracy.

•Run sprint and long-term planning goals within teams and cross-functional engineering groups.

•Influencer of design, technology, and process change within MCIO senior leadership teams. • GDPR and security compliance champion for three teams within the organization

•Managed 2 FTEs and 6 offshore direct reports.

•Involved in analysis, high level and low- level design review.

•Actively participated in designing and developing data flow diagrams, documenting the requirement for critical business applications,

•Worked with different stakeholders and participated in UAT and feature releases.

•Performance tuning of database indexes, views, stored procedures.

•worked with business users, contributed to feature prioritization, sprint planning, and releases and setup better coordination between onsite and offshore teams.

•Worked on partner system integration and Data migrations. Worked with different stakeholders and participated in UAT and feature releases.

•Performance tuning of database indexes, views, stored procedures.

•worked with business users, contributed to feature prioritization, sprint planning, and releases and setup better coordination between onsite and offshore teams.

•Worked on partner system integration and Data migrations.

•Generated reports using SQL-Server Reporting, SSRS.

•Worked with Business and stakeholders on providing feasible solutions.

•Responsible for individual task management through TFS/VSO.

Project Manager

Boeing (Nov 2012 – June 2013)

SND

Description: SND (Supplier Non- Conformance Debiting)

This Supplier Management tool is used by both BCA and BDS. When contracted supplier provides a nonconformance part to Boeing then an NCR (Non -Conformance Report) is generated by a local SQ (supplier quality) Inspector. That NCR may result in CA (corrective action) in SQ's ISIS tool. If that CA is deemed the supplier’s fault, then it is fed into SND for the appropriate Buyer PA (Purchasing Agent) to debit the cost back from the supplier. Responsibilities:

•Requirement gathering from the customer as Informational Manager.

•Involved in analyzing and designing the requirement with the Dev team.

•Unit testing of the application and user acceptance testing with stakeholders

•Extensively worked in unit testing and code integration of the application in TFS.

•Reporting and presentation to the business stakeholders

•Involved in bug fixing and code review of each component.

•Responsible for individual task management through TFS.

Technical Lead

INFOWAY SOFTWARE SOLUTIONS- NEW JERSEY Jan 2010 -Oct 2012

Description: The company purchases spare parts from different dealers to meet the requirements of its customers. The current project is aimed at developing an application for completely automating the different activities of the various departments or sections and maintain the status of different processes. The benefits of the proposed system are to provide quick up-to-date information regarding customer details, vendor details, inventory details, etc. and thereby make the transaction time reduced considerably.

Responsibilities:

*Involved in specifications, business requirements, Data flow diagram, database design, application and business logic.

*I worked as a technical lead with a team of 2 offshore and 2 onsite. Directly reporting client on the status. Involved in sprint planning and weekly meetings with stakeholders.

*Designing the user interface, forms, reports and flow of data between the pages of the application. * Involved in testing ASP.Net validation controls (Required field validator, regular expression validator, compare validator, range validator), User controls, Custom Controls, Data Grid Web control.

*Involved in unit testing of the application and their functionalities such as data retrieval using disconnected data sets, using ADO.Net/ XML/Web Forms

*Used SQL-Server 2008 to design/develop database objects including tables, triggers, views and stored procedures.

*Generated reports using SQL-Server Reporting.

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