Customer Service Representative

Sally C. Jones

** ****** ****, ******, ******* **732

740-***-**** E-mail: ************@*****.***

PROFESSIONAL PREVIEW

30+ years of customer service experience.

* ***** ** *********** ********ce.

5 years of research panelist experience.

Numerous years of experience typing and working with Microsoft Office, email, video conferencing software (Zoom, Meet, Teams), and the internet.

Experience in small group instruction, personal finance, tax preparation, budgeting, scheduling, etc.

Strengths: Reliable, trustworthy, strong work ethic, excellent phone etiquette, enthusiastic, flexible, team player, and a proven service-oriented leader.

WORK EXPERIENCE

Facility Services & Subway Team Member, Pilot Travel Center (Murdo, SD) Oct. ’22 – Jul. ‘24

Greeted customers warmly and made every effort to understand and accommodate their requests.

Assisted with training new employees in their job responsibilities.

Prepared sandwiches according to company procedure.

Cleaned and disinfected surfaces, eating areas, and prep/serving containers, cookware, and/utensils.

Prepped food in a safe and clean manner.

Cleaned/sanitized restrooms & showers, removed trash, laundered towels, performed basic maintenance.

Legal Secretary, Law Offices of Kluge, Pitts, Santo, Kehoe & Linnon (Lima, Ohio) Feb. ’95 – Apr. ‘96

Pioneered the office database of multiple, common fill-in documents for attorneys.

Transcribed, proofread, prepared, and typed legal documents and correspondence.

Performed receptionist duties, such as screening telephone calls on a multi-line telephone system, scheduling appointments, and receiving attorney and filing fees.

Filed, copied, and faxed legal documents.

Public Barn Manager/Farm Staff (Internship), Green Chimneys (Brewster, New York) Apr. – Dec ‘93

Worked one-on-one with children through caring for horses and English riding lessons to help them gain confidence in their abilities and overcome emotional trauma.

Ensured the safety and enjoyment of the public clientele during Western trail rides.

Oversaw care of horses on a daily basis.

Assisted with the Farm-on-the-Moove program – taking a farm animal petting zoo to inner city schools of New York City, answering questions and sharing smiles.

VOLUNTEER EXPERIENCE

Research Panelist, iVoterGuide (Tupelo, MS) 2018 - 2022

Performed in-depth political candidate evaluation utilizing online search tools and websites.

Participated in panel meetings to assign final grades to candidates for the purpose of providing voters with more information on candidates.

Sally C. Jones p. 2

Learning Coach, Ohio Connections Academy (Mason, OH) Aug. ’04 – Dec. ‘21

Assisted students in creating, following, and evaluating realistic academic goals.

Helped students to plan and organize their daily academic activities according to their online school schedules and Livelessons with their teachers.

Created innovative ways to help students understand difficult concepts.

Ensured that students were comprehending and completing daily lessons and successfully completing accompanying skills checks and exams, receiving input from teachers when necessary.

Encouraged students in their academic struggles for success, praising their efforts.

Ministering and Service – 30+ years 1989 - Present

Contacted individuals several times a month, as well as families and local community leaders on an as-needed basis.

Determined the needs of individuals, families, and the local community through team discussions.

Planned activities to meet those needs.

Led some service activities as well as participated as a team member in others to fulfill those needs.

Evaluated the effectiveness of the service performed.

Presidency of Children’s Organization – 3 years

Planned weekly activities geared towards teaching gospel principles in a fun and engaging manner.

Led and/or participated in weekly presidency meetings to discuss weekly lessons, songs to be learned, progression of Sunday school classes, needs of teachers and students, and planning and executing yearly children’s program.

Trained new volunteers in their duties/responsibilities.

Small Group Instructor – 10 years

Planned, prepped, and led weekly age-appropriate lessons for adults and children.

Provided both scheduled and impromptu discussions on various gospel topics with individuals of many different social, economic, and cultural backgrounds.

Music Chairman and Chorister - 6 years

Selected appropriate songs for each meeting, based on topics chosen by local leadership.

Led children’s group and congregation in singing on a weekly basis.

EDUCATION

Bridge Education Group (Denver, Colorado) GPA: 4.0 Certified April, 2025

120-hr Master TEFL Certificate, 120-hr Teaching English Online Certificate, 60-hrTeaching Business English Certificate

Lake Erie College (Painesville, Ohio) GPA: 3.52 Graduated May, 1991

Bachelor of Science – Dual degrees in Facilities Management & Teacher/Trainer – Equestrian Studies

- References Available Upon Request -

Sally C. Jones 19 Noonan Road, Wright, Wyoming 82732 740-***-**** email: ************@*****.***

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