Quality Assurance, Customer Service consultant
Resume:
MATSHEPO NAOMI ROOI
** ****** ****** ******** **** Johannesburg 2000, 071*******
*********@*****.***
Professional SUMMARY
I am a hardworking individual with proven expertise, seeking a position with a company that provides ample of opportunity for growth and advancement, I am motivated and highly skilled and always looking for new challenges, willing to work in a healthy environment.
SKILLS:
Communication skill
Adaptability
Active listening
Taking responsibility
Strengths:
Team worker
Innovative
Problem solving
Dedicated
Trustworthy
EDUCATION:
High school : Esokwazi Secondary
Tertiary : Rosebank College
QUALIFICATIONS
Senior Matric Certificate
Travel and Tourism Diploma
Galileo online computer Certificate
Quality Assurance Certificate
WORK EXPERIENCE:
Company : Transactional Capital Recovery
Duration : 1 year (2020-2021)
Position : Quality assurance
Duties : Projects, MER Reports, Performance
management, coaching.
Manager : Portcner Kaaka
Contact details : 071*******
Company : Transactional Capital Recovery
Duration : 2 years (2021-2023)
Position : Customer Service inbound (BPO)
Duties : Avaya, Cms, Customer experience and Resolve queries
Team leader : Itumeleng Mathibe
Company : Transnet
Duration : 3 year (2015-2017)
Position : General worker
Duties : General site storage, Fetch supplies, Unl
loading and checking
deliveries undertake tasks to assist
tradesmen generally
Manager : Kenalemang Pheko
Contact details : 078-***-****
Company : Sawadogo General Trading
Duration : 2 year (2012-2014)
Position : Admin assistance
Duties : Answer and direct calls, Develop and
maintain a filling system,
Preparation of regularly scheduled
reports
Manager : Abou Sawadogo
Contact details : 083-****-***
Contact this candidate