Business Development Customer Service
Resume:
Darren K Mancusi
Head Of Business Development
Boulder City, NV 89005
*******.******@*****.***
Professional Summary
Resourceful and results-driven business development professional with 25 years of experience driving sales growth, leading high-performing teams, and executing strategic business development initiatives. Proven expertise in B2B sales, business development, and dealership operations. Skilled in sales management, customer service, and automotive repair. Possesses a strong background in business management, training, and leadership. Lead our Company with the most Sales Authorized to work in the US for any employer
Work Experience
Head of Business Development
MyShopManager-Remote
June 2021 to Present
Lead The Company With The most sales . Seek Out new leads and Build A Big Pipe Line . Call On new clients and also Bring Back Old Clients Up sell products . Coach and build new Business Development reps .
Head of Enterprise Business Development
Business Broker
Self Employed-Thornwood, NY
August 2013 to Present
Broker business deals, for buyers and sellers.
Advise clients on purchase of business and help them to understand the net cash flow . Represent sellers,helping them how to value the business by going over financial statements and helping them to get the most value for the business
Corporate Training Manager
Mavis Discount Tires
April 2007 to July 2013
Increased sales, and new business development
Trained managers, assistant managers, and mechanics to measure productivity and goal achievement.
Trained managers to determine areas needing cost reduction and program improvement. Review financial statements, sales and activity reports. Greet customers and ascertain what each customer wants or needs. Promoted assistant managers to managers. And promoted tire techs to auto mechanics. Train auto mechanics and all service management
Increased sales
Warranty procedures.
Payroll
Train managers, and auto mechanics.
Train office staff from payroll to customer service. Manager
Franks Chevy-Tarrytown, NY
February 2006 to March 2007
Responsibilities
Train auto mechanics and all service management.
Increased sales by 40 % in the service department. warranty procedures.
Owner/Operator
Darrens Auto Repair-Hawthorne, NY
June 1985 to January 2005
Responsibilities
I was the owner of three gas stations and repair shops. Train managers, and auto mechanics
Train office staff from payroll to customer service. Education
Associate in Business Management
Alison - New York, NY
2013 to 2014
Associate in M A P
Motorist assurance program - New York, NY
2013 to 2014
a s e in automotive
a s e - White Plains, NY
2011 to 2012
Skills
• Payroll (10+ years)
• Customer Service (10+ years)
• Business Development (10+ years)
• Budget Management (10+ years)
• Detail Oriented (10+ years)
• Employee Relations (10+ years)
• Inventory Management (10+ years)
• Sales (10+ years)
• training (10+ years)
• retail sales (10+ years)
• Cash Handling (10+ years)
• Management (10+ years)
• Operations (10+ years)
• Organizational Skills (10+ years)
• Outside Sales (10+ years)
• New Business Development (10+ years)
• Operations Management (10+ years)
• Inventory (10+ years)
• Dealership (5 years)
• Auto Service Management (10+ years)
• Vehicle Maintenance (10+ years)
• Automotive Repair (10+ years)
• Sales Management (10+ years)
• Mechanic Experience (10+ years)
• CRM Software (10+ years)
• Inside Sales (10+ years)
• Negotiation (10+ years)
• Purchasing (10+ years)
• Strategic Planning (10+ years)
• Salesforce (5 years)
• Merchandising (10+ years)
• Upselling (10+ years)
• Supply Chain (10+ years)
• Pricing (10+ years)
• Account Management (10+ years)
• Profit & Loss (10+ years)
• Brake Repair (10+ years)
• Technical support (10+ years)
• Contracts (10+ years)
• Office experience (10+ years)
• Dealership experience (10+ years)
• Automotive diagnostics (10+ years)
• Territory management (10+ years)
• Suspension (10+ years)
• Auto Estimating (10+ years)
• Product Development (10+ years)
• Mechanical Knowledge
• Automotive service
• Analysis skills
• B2B
• Powertrain
• Supervising experience
• Typing
• Lead generation
• Direct sales (10+ years)
• Business management (10+ years)
• Business development (10+ years)
• B2B sales (10+ years)
Awards
Expert Rating Global Certification
October 2012
Expert rating global in automotive technolgy
Certifications and Licenses
ASE
Present
Maintenance and inspection programs
Business Management
January 2012 to Present
Diploma in business management
customer service training
December 2011 to Present
Leadership skills in business
January 2010 to Present
Assessments
Recruiting — Proficient
December 2023
Managing the candidate sourcing and selection process Full results: Proficient
Sales skills — Proficient
December 2020
Influencing and negotiating with customers
Full results: Proficient
Recruiting — Proficient
March 2022
Managing the candidate sourcing and selection process Full results: Proficient
Customer service — Proficient
March 2021
Identifying and resolving common customer issues
Full results: Proficient
Outside sales — Proficient
December 2020
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Work motivation — Completed
October 2020
Level of motivation and discipline applied toward work Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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