Jalpa Patel
Business Analyst
IL 801-***-**** *****.*@************.***
SUMMARY
Business Analyst with Around 3 years of experience in healthcare IT, financial systems, EMR/EHR, and payment processing. Focuses on data integration with ETL tools (SQL, SSIS, Azure Data Factory) and IPaaS platforms (Boomi). Skilled in Agile frameworks (Scrum, Kanban), data analysis (Python, R), and visualization (Tableau, Power BI). Guides SDLC initiatives from requirements gathering and functional specifications to user acceptance testing. Streamlines wire transfer and ACH systems, maximizing efficiency and maintaining compliance.
SKILLS
Methodologies: SDLC, Agile/Scrum, Waterfall
Languages: Python, R, SQL
Documentation: FRD, BRD, SRS
Visualization Tools: Tableau, Power BI, Microsoft Excel Project Management Tools: Smartsheet, Microsoft Office, MS Project, Primavera, JIRA, Confluence Analysis Skills: Cost/benefit analysis, Impact analysis, GAP analysis, Risk analysis, SWOT analysis Tracking/Other Skills: Jira, Microsoft Visio, HP Quality Center, JAD, Rational ClearQuest, RTM, UAT, Confluence Soft Skills: Decision-making, Risk Analysis, Business Management, Strong verbal and written communication skills, Time Management, Customer service, Presentation skills, Leadership skills, Problem-Solving EDUCATION
Master of Science in Computer Science May 2023
Gannon University, PA
Bachelor of Engineering in Information Technology May 2017 Gujarat Technological University, India
EXPERIENCE
ATI Physical Therapy Aug 2024 – Feb 2025 Senior Business Analyst
• Act as a liaison between IT and business stakeholders to ensure alignment of IT solutions with business objectives.
• Collaborate with the Project Manager on project planning and RACI to align goals and responsibilities.
• Lead design sessions, gather requirements from business stakeholders and vendors, and translate them into functional specifications.
• Develop detailed technical documentation in collaboration with the software engineering team and solution architects.
• Design workflows, mock-ups, and process diagrams to support development initiatives.
• Manage project requirements, write and review specifications, approve development and QA completion, and contribute to the development of training plans.
• Oversee bug triage, scope requirements for phased releases, and assist QA and business teams in test case development.
• Leverage expertise in ETL technologies, including SQL, SSIS, and Azure Data Factory, to support data integration and transformation processes.
• Work with IPaaS platforms, specifically Boomi, to streamline application integrations and data exchanges.
• Utilize Agile methodologies (Scrum & Kanban) and tools like JIRA and DevOps for project tracking and execution.
• Provide insights into EMR/EHR systems and data exchange protocols (EDI, HL7) to optimize healthcare data workflows.
• Write requirements for UI and application updates, ensuring enhancements align with business needs and usability standards. JPMorgan Chase & Co. Nov 2023 – Aug 2024 Business Analyst
• Spearheaded end-to-end software development life cycle (SDLC) projects utilizing Agile (Scrum) methodologies, ensuring timely and high-quality deliverables for banking applications in compliance with JPMorgan Chase’s risk and security standards.
• Utilized advanced data analysis tools, including Python (Pandas, NumPy), R, and SQL, to optimize risk assessment models and fraud detection algorithms, achieving a 15% improvement in predictive accuracy.
• Facilitated Joint Application Development (JAD) sessions with stakeholders from business, IT, and compliance teams, reducing requirement ambiguities by 30% and accelerating project kickoffs by 20%.
• Conducted GAP analysis and impact assessments to ensure adherence to Basel III, Dodd-Frank, and internal audit policies, reducing compliance risks by 25% and streamlining regulatory reporting processes.
• Automated project tracking using Smartsheet and Microsoft Project, reducing manual status reporting efforts by 40% and improving cross-team visibility for senior leadership.
• Authored Functional Requirements Documents (FRD) and Business Requirements Documents (BRD) for digital banking platforms, ensuring seamless integration between business needs and technical development teams.
• Led User Acceptance Testing (UAT) using HP Quality Center, maintaining 100% requirement traceability (RTM) and achieving zero critical defects in 3 major product releases.
• Designed interactive dashboards in Tableau and Power BI, enabling executive leadership to make data-driven decisions that resulted in a $1.2M annual reduction in operational costs.
FIS Global June 2022 – Nov 2023 IT Business System Analyst
• Analyzed and optimized wire transfer systems to enhance transaction efficiency, resulting in a 30% reduction in processing times.
• Collaborated with cross-functional teams, including product managers, developers, and compliance teams, to implement system upgrades and enhancements for international and domestic wire transfers.
• Conducted detailed requirement-gathering sessions with stakeholders to ensure system changes aligned with business needs and compliance standards.
• Developed wire transfer process flow documentation and conducted training sessions for end-users on new system functionalities, resulting in a 25% improvement in adoption rates.
• Managed ACH system projects, including new implementations, upgrades, and integrations with other financial platforms, to enhance overall transaction security.
• Identified areas for improvement in ACH processing, resulting in a 20% reduction in transaction errors through enhanced system validation.
• Collaborated closely with IT teams to design and test ACH transaction processing solutions, ensuring seamless integration and adherence to regulatory requirements.
• Acted as the primary liaison between business users and technical teams, translating business requirements into technical specifications for ACH processing enhancements.