Service Representative Customer
Resume:
Contact:
Angel johnson
Hopkins, SC *****
*****************@***.***
Professional Summary:
Adept at CRM system proficiency and exceptional in stress management, I significantly enhanced customer satisfaction and operational efficiency at Spectrum. Leveraging skills in data analysis and de-escalation techniques, I consistently exceeded performance targets, demonstrating a strong ability to multitask and optimize resources across diverse roles. Education
I graduated from Lower Richland High School with my diploma in 2019. I am currently attending fortis college for my dental assistance certification. Skills
Communication
Teamwork
Problem solving
Adaptability
Time management
Leadership
Critical thinking
Interpersonal communication
Experience
Spectrum - West Columbia, South Carolina
June 2022 - December 2024
Customer Service Representative
Open and maintain customer accounts by recording account information. Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
Maintain financial accounts by processing customer adjustments Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers' needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication
The Judge Group - Columbia, South Carolina
January 2021 - June 2022
Administrator (contract position)
Oversee and coordinate office operations, ensuring seamless in-person and remote workflows.
Act as the primary liaison between teams, vendors, and external partners. Organize schedules, team meetings, and events, both in-office and virtually. Manage office supplies and equipment, ensuring everything runs smoothly for hybrid staff.
Assist in onboarding new team members, creating a welcoming and supportive experience.
Maintain accurate records, including invoices, contracts, and employee documentation.
Develop and implement systems to improve administrative efficiency and communication.
Monitor compliance with company policies and workplace safety standards. Southeastern salvage - Columbia, South Carolina
April 2019 - September 2020
Cashier Team Led
Operated POS systems to process sales transactions, check inventory, or execute price adjustments.
Monitored and balanced cash drawers before and after each shift. Greeted and engaged customers answered questions and offered product recommendations to meet needs.
Supported management during breaks by supervising cashier duties and front-lane activity.
Assisted with receiving, verification and stocking of merchandise deliveries. Coordinated cashier coverage to meet consistent service levels and arranged backup cashiers for high-volume periods.
Awards
Perfect attendance
A honor roll
Employee of the month
Reference
Chante griffin supervisor at spectrum
Michaela Singleton manager at spectrum
Megan brown mentor at Lower Richland High School
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