Medical Assistant Customer Service
Resume:
YR Yelidsa I Rosado
Professional Summary
Initiative-taking and committed Medical Assistant with 10 years of customer service experience. Proven history of superior performance in individual or team setting. Multitasks and prioritizes workloads with time management skills with an optimistic point of view. Bilingual fluent in both Spanish and English.
Locati
Lakeland, FL
Phone
*********@******.***
Experience
2024-present
Lead Certified Medical Assistant Marathon Health Lakeland, FL
• Schedule all patient appointments for a high-volume office Rescheduled appointments and handled high volume waitlist
• Prepared room for clinical examination and provided support to medical professional in their duties
Assist with PAPS, procedures, ear lavage, ekg, pre op clearnaces
• Obtained vitals /blood pressure manually, provided assistance with removing sutures and assisting with cast
Completed Flu A+B, Covid swabs, Strep throat, Mono, hcg tests
• Phlebotomy, administered both therapeutic injections, vaccine Maintained clean, organized, and stocked work environment Inventory
Completed and processed Workers compensations drug screening Completed Dot Physicals under provider supervision
• Provided additional support to Spanish speaking patients and their families 2023-2024
Certified Medical Assistant Elite DNA Behavioral Health Lakeland, FL
• Greet patient with bright attitude completing patient check in
• Answered high volume of inbound calls, scheduling, and outbound calls which included maintaining electronic medical records
• Collected patient insurance information and authorized services, provided information on co-pays to new patients, and interfaced with insurance agencies to resolve issues • Authorize drug refills and provide prescription information to pharmacies per Provider guidelines
• Processed and reviewed prior authorizations in a timely manner
• Administered medication injections for patients
• Lead patient education
2021-2022
Administrative Assistant A Chair affair Lakeland, FL
• Greeted and guided customer in show room with detailed information on price match offers • Provided excellent customer service skills in high volume inbound calls, emails, in person live chat
• Created quotes and adjusted invoices on patients demand prior to delivery • Sent and received confirmation and verification for delivery site and dates/time • Assisted manager on scheduling and rescheduling meetings 2019-2021
Pharmacy Technician ll CVS Corporate Cumberland, RI
• High volume inbound patient assistant phone calls, customer support
• Processed medications and ensured medications were refilled and billed correctly, • contacted physicians’ office to obtain prior authorizations
• submit medications boxes with up-to-date correct information ready for shipment Education
Florida Technical College Lakeland, Fl
June 2022 Certified Medical assistant
February 2019 Pharmacy technician ll
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