Operations Manager General

CORE COMPETENCIES

General Ledger / Budget Preparations

Trial Balances / P&L Monitoring

Full Facility Operations

Project Management

Recruitment / Employee Retention

Performance Management / Policies & Procedures

State & Federal Compliance

Employee/Customer Relations

Systems & Process Improvement / Vendor Management

ACCOMPLISHMENTS

Negotiated Pricing and Terms with union vendors for HVAC, Roofing, Janitorial and Maintenance contracts.

Negotiated lower pricing on region-wide janitorial supply expenses ensuring quality products and services by 14%.

Oversaw construction of 3 full-size department stores and 1 specialty flagship store

Created and implemented S.O.P. for Cash Handling Guide, Recycling and Mall Transitioning, resulting in a decrease in cash shortages, waste expenses (by 8%) and improved communication between local and corporate staff facilitating the turnover.

Named Operations Manager of the Year for overall P/L performance of 29% to sales.

Best Mall on Long Island 2019,2020, 2021 rated by Bethpage Credit Union and residents.

POSITIONS HELD

Assistant Manager

Control/Inventory Manager

Assistant Operations Manager

Store Operations Manager

District Facilities Manager

Store General Manager

Mall Operations Manager

Assistant Mall Manager

Mall General Manager

Project Manager

Unit Director

UNUNIBAL-RODAMCO-WESTFIELD/ NAMDAR REALTY GROUP – SOUTH SHORE MALL

Mall General Manager 3/22-Present

Full property management responsibility including budget preparations, tenant coordination, partner communications, tenant relations, local community and civic associations.

Management staff of 5 with direct line ownership to property Marketing, Operations, Security, Specialty Leasing and Accounting.

Involved in Capital Improvement Planning and execution.

PACIFIC RETAILCAPITAL PARTNERS - BROADWAY COMMONS Hicksville, NY 9/17-7/21

Mall General Manager

Full property management responsibility including budget preparations, tenant coordination, partner communications, tenant relations, local community and civic associations.

Management staff of 7 with direct line ownership to property Marketing, Operations, Security, Specialty Leasing and Accounts Receivable and Payable and Capital Improvement Plans and Pandemic planning.

Project Managed the malls $14m renovation.

COMPASS GROUP - EUREST SERVICES at Pfizer Global Headquarters, New York, NY 4/14-4/17

Unit Director

Procured vendor contracts for site services: metal and wood maintenance, custodial, moves, horticultural elements, holiday décor, kitchen equipment and pest control.

Supervise Compass Group employees responsible for mailroom, custodial, and event support services and payroll

Act as liaison between Compass Group employees, vendors, and client representatives in facilitating

site operations and maintaining site safety

Achieved sales performance averaging sales of 6.7 million with a profit performance 41% over budget

Performed routine safety and vendor inspections

Assisted client colleagues with event support including space management, room configuration, equipment installations, and offsite warehouse furniture inventory.

BOSTON BARRICADE COMPANY, East Rutherford, NJ 11/12-10-13

National Accounts Manager

SIMON PROPERTY GROUP, Indianapolis, IN 11/06-11/12

Mall General Manager, Jefferson Valley Mall, Jefferson Valley, NY

Assistant Mall Manager, Newport Centre Mall, Crossings, Plaza and Garage, Jersey City, NJ

Project Manager, Livingston, NJ

Operations Manager, Menlo Park Mall, Edison, NJ

Developed and processed Budgets ranging from 2.0 to 22.0 million

Responsible for full property management including marketing, operations, security and tenant coordination

Developed and implemented mall transition procedures for Granite Run Mall, PA.

Project Managed $12.5 million dollar Mall Renovation at Livingston Mall, includes installing a food court and a

45k square foot Barnes & Noble building.

Succeeded in managing numerous Capital Projects from Landscaping, Garage restorations, Paving and Cooling Tower, RTU and Roofing replacements.

ULTIMATE SERVICES INC., Springfield, NJ 1/04-11/106

Director of Housekeeping, Macy’s Herald Square, New York, NY

Managed Human Resources, Payroll functions, and Labor relations for 185 Union employees and management staff of 9.

Maintained over 2 million square feet of selling and office space for “The World’s Largest Store”.

Managed payroll and non-payroll budget of combined $3.25 Million.

Responsible for clean-up coordination after Thanksgiving Day Parade and July 4th Fireworks Display.

Coordinated set up and breakdown of Macy’s Annual Flower Show.

EDUCATION

BA - Psychology, Hofstra University

Chief Justice Student Judiciary Board

COMPUTER SKILLS:

Microsoft Windows

Excel

Word

QuickBooks

Lotus

PowerPoint

Smartsheet

Blue Force

SC Logic

JD Edwards

Internet Navigation Tools

Insperity

AWARDS

Nassau County Cultural Affairs 2000

Nassau County Community Affairs 2018

Hicksville Community Council Community Service 2018

Town of Oyster Bay Citation for Community Service 2018

New York State Achievement Award for Community Service 2018

Broadway Commons Best Mall on Long Island from Bethpage Credit Union 2019/2020/2021

CERTIFICATES

OSHA 30 General 2016

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