Customer Service Cleaning Services
Resume:
Kalista Herbert
Denton, NC *****
******.*******@*****.***
Work Experience
Janitorial
Pam’s cleaning-Asheboro, NC
October 2020 to Present
1. Recorded and managed data, including product usage, employee hours, and payroll information. 2. Handled phone calls, inquiries, and bookings for cleaning services, 3. Assisted in overseeing janitorial operations, coordinating schedules, and ensuring timely completion of tasks.
4. providing excellent customer service, including active listening, problem-solving, and handling complaints professionally.
5. Collaborated with the team to maintain high standards of cleanliness and efficiency in commercial and residential settings.
Manager
Cook Out Restaurants
September 2024 to November 2024
1. overseeing daily operations, ensuring quality service, managing staff, and maintaining a smooth workflow.
2. responsible for things like hiring and training employees, managing inventory, handling customer complaints, and making sure everything runs efficiently. You’d also need to keep an eye on sales. It can be pretty fast-paced,
3. ability to manage multiple tasks simultaneously, like answering calls while greeting visitors. 4. prioritize tasks and maintain a well-organized workspace 5. Responsible for keeping track of all money and paperwork, labor cost Techinmark
February 2023 to October 2024
• The Quality Technician is responsible for ensuring the productivity and quality of their assigned work area in a manufacturing environment
• This role involves measuring and inspecting products, adhering to safety policies, and maintaining quality standards throughout the production process
• Maintain a safe work environment and adhere to safety policies and requirements
• Complete visual and dimensional quality checks and document per control plan
• Pull and take dimensional shots to the lab per control plan
• Pull start-up shots and complete required paperwork
• Restart machines and robots, and clear jams as needed
• Complete communication logs and enter NMR data and downtime into I.Q. per reject at the end of the shift
• Ensure that supplies are staged and maintained for production
• Maintain housekeeping in the work area
• Rework, assist with breaks, and make boxes when needed
• Make labels and pallet sheets per skid and scan into IQ
• Maintain scan gun log and perform line clears as required per production schedule
• Assist OJT in certifying Team Members in specific work cells
• Assist other Production Specialists in work cells as needed
• Maintain accurate Production/Defect Tracking Sheets at required intervals
• Perform final audit and metrology as directed
Team Member
TECHINMARK-Asheboro, NC
February 2023 to September 2024
• Inspect parts for conformance to established
• Machine operator make sure machine is operating correctly and parts are looking good
• Package and label parts as specified in the Control Plan.
• Document and report nonconforming product to Product Specialist or Shift Supervisor.
• Document readouts from auxiliary equipment.
• Document downtime and its related cause.
• Document in-process inspection results.
• Document and report production quantity to Shift Supervisor.
• Assist co-workers as necessary.
• Assist in training new employees as needed.
• Report any unsafe situations to Production Specialist or Shift Supervisor.
• Maintain a clean and orderly work environment.
• Basic reading and writing is a requirement.
Tagger
Tegra Global-Concord-NC
August 2023 to February 2024
• Efficiently tag and categorize shirts for final packaging and shipment.
• Operate tagging machinery and coordinate with the team to maintain workflow.
• Ensure quality control by inspecting garments during the tagging process.
• Assist in the packaging department as needed to expedite order fulfillment. Carside Specialist
Applebee's-Salisbury, NC
April 2022 to December 2022
• Efficiently packaged Togo orders, ensuring accuracy and timely delivery to customers.
• Maintained cleanliness and organization in the designated area, restocking supplies as needed.
• Assisted servers by seating customers, notifying them of new arrivals, and ensuring smooth table turnover.
• Facilitated communication between servers and customers, ensuring a seamless dining experience.
• Responsible for collecting and returning dishes to the kitchen for washing and sanitation. Education
Jesse C Carson High School - Salisbury, NC
May 2023 to Present
Skills
• Microsoft Office
• Restaurant experience
• Cash register
• Machine learning
• Merchandising
• Driving
• Computer skills
• Warehouse experience
• Microsoft Word (1 year)
• Payroll
• Sales
• Cash handling (2 years)
• Customer service (5 years)
• Communication skills
• ERP/MRP
• Manufacturing (1 year)
Certifications and Licenses
Driver's License
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