Customer Service Representative
Resume:
Keisha Lassetter
Hockley TX *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Agent
Tele-Direct Communications-Houston, TX
Present
Teledirect is an answering service where I answer calls from customers of our clients and provide them with excellent customer service. Take messages in the online system and act as a front man for our clients. Some clients we are the only point of contact. Senior Agent
iQor-Houston, TX
March 2023 to August 2023
Call center customer service representative for two gas companies from Connecticut. QA scores in the high 90's. Provided excellent customer service skills with every call. Server/Waiter
Cracker Barrel Old Country Store-Cypress, TX
August 2022 to March 2023
Providing excellent customer service while serving customers food and beverages. Extensive knowledge of product and company policy and procedures.
• Served meals
• Worked at a restaurant
Administrative Assistant/Receptionist
Air Conditioning Services Inc.
September 2018 to July 2020
Invoicing, billing data-entry, customer service, managing schedules, Web design and maintenance. Ordering materials, general office duties, filing answering phones. Working with the owners bookkeeping and job bids and quotes after diagnosis and parts priced. Telephone Operator
Southwestern Bell Telephone Company-Houston, TX
June 1999 to September 2000
Answering inbound customer calls on a switchboard or special hardware and software specialized to receive calls and to transfer said customer to the correct location for their request. Our goal was to provide exceptional customer service and facilitate the needs of the customer in as efficiently as possible. The main goal of the operator was the first contact for the phone company that most people used so we were to provide excellent customer service.
Education
Associate's degree in Business Management
Lone Star College System - Houston, TX
August 2023 to Present
Skills
• Bookkeeping
• Customer service
• Data entry
• QuickBooks
• Microsoft Office
• Microsoft Outlook
• Medical Billing
• Medical Terminology
• Medical Coding
• Transcription
• ICD-10
• CPT Coding
• ICD-9
• Web Design
• Clerical Experience
• Administrative Experience
• Office Management
• Phone Etiquette
• Personal Assistant Experience
• Medical Office Experience
• Microsoft Powerpoint
• Office experience
• Multi-line phone systems
• Calendar management
• Typing
• Organizational skills
• Front desk
• Office management
• Personal assistant experience
• English
• Training & development
• Customer service
• Public speaking
• Communication skills
• Help desk
• Quality assurance
• Microsoft Office
• Phone etiquette
• Office experience
• Typing
• Clerical experience
• Windows
• Bookkeeping
• Quality control
• HVAC
• Computer skills
• Computer literacy
• Sales
• Call center
• Data entry
• Data collection
• Retail sales
• Hospitality
• Leadership
• Financial services
• Insurance sales
• Negotiation
• Writing skills
• Microsoft Word
• Microsoft Excel
• Accounting
• Accounts receivable
• Accounts payable
• HIPAA
• Medical terminology
• CRM software
• ICD-9
• ICD-10
• Medical billing
• Medical coding
• Records management
• Customer support
• Databases
• Filing
• Dispatching
• Conflict management
Assessments
Sales skills — Proficient
February 2022
Influencing and negotiating with customers
Full results: Proficient
Customer service — Proficient
February 2022
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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