Administrative Assistant

Mary Munroe

Detroit, MI ***** *********@*****.*** 313-***-****

Summary

Administrative professional with expertise in document control, troubleshooting, and process improvement across multiple sectors. Commitment to developing strategic solutions and process improvement for successful initiatives. Demonstrated expertise in project management and leveraging skills and data analysis to drive cost reduction and elevate productivity.

Experience

Site Administrator Via Path /Wayne County Criminal Justice Ctr. 03/2024 – 08/2024

Detroit, MI

Enhancing system efficiency by troubleshooting and resolving technical issues, leading to business improvements

Managed documentation and reports, ensuring data accuracy

Streamlined resource allocation by provisioning and decommissioning tablets, optimizing asset management

Generated PINs and managed resets, improving user access control

Team Meetings, Outlook Chat Groups

Created and edited forms on the Command website

Evaluated tablets functions, providing seamless user experience

Researched information

Facilitated communication by responding to inquiries and grievances, promoting a supportive environment, and improving user satisfaction

Administrative Assistant Arrow Strategies /NSO 09/2023 – 12/2023

Detroit, MI

Supported the VP of Strategic Initiatives, perfecting workflow efficiency and reducing task time

Refined calendar management, meetings, events, resulting in improved project completion rates

Executed compliance by processing financial forms accurately

Created corporate documents, facilitating smooth communication

Fostered collaborative team dynamics by organizing regular check-ins, enhancing communication and increasing morale

Delivered high-quality support through meticulous proofreading, research and timely execution of administrative tasks

Program Support Assistant FedItc /TACOM 01/2022 – 08/2022

Warren, MI

Supported the project leaders by managing schedules and documents, increasing team efficiency

Maintained accurate payroll and attendance records using SharePoint, executing timely processing

Responded to inquiries and action items, budgeting, and personnel records

Prepared reports and correspondence, optimizing administrative processes and data management

Created and updated excel spreadsheets for tracking, analyzing, and reporting

In charge of complex calendar management with a focus on proper executive availability allocation

Responded to questions and addressed, resolved, or escalated issues to management personnel

Processed travel orders via DTS, optimizing travel coordination and compliance

Administrative Assistant Root Staff /Trinity Health 12/2019 – 03/2020

Livonia, MI

Supported the Director in upgrading education operations, maximizing departmental productivity

Created analytical charts for programs, improving data driven decision making

Managed client data with confidentiality and compliance

Utilizing Survey Monkey for feedback, organizing data for insightful analysis

Completed abstract forms, aiding in educational program accreditation

Established and retained computer filing and organization systems for documents on shared drive

Mary Munroe

Detroit, MI 48223 *********@*****.*** 313-***-****

Secretary II Henry Ford Health System 10/2003 – 10/2019

Detroit, MI

Supported Associate Division Head and senior staff with reports, meetings, spreadsheets, enhancing workflow efficiency

Managed calendars and travel, optimizing scheduling processes

Coordinated referrals and events, improving program organization and stakeholder engagement

Created electronic schedules for the department, refining operations

Procured inventory, supplies, equipment for the department, ensuring efficiency

Developed legal templates, reducing errors and saving time

Screened potential applicants and interviewed candidates

Established an online course in business etiquette

Skills

Advanced MS Office Suite

SharePoint

• PeopleSoft

Concur

• Kronos

• Customer Engagement

• Meeting Facilitation

• Time Management

• Budgeting

Achievement

Formally recognized for playing an instrumental role in the implementation of cost savings measures.

Supported Partners, CEOs, Presidents, and Directors through document management, calendar organization and collateral preparation for meetings.

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