Customer Service Client
Resume:
Image: * oratile ditlhong
ASR
Personal Information
ID Number: 930********** Contact Number: 073******* Nationality: South African
Alternative Contact
Number:
Location: Gauteng Date of Birth: 07 Jul 1993
Gender: Female Race: African
Highest Education: National Diploma Notice Period: Immediate Disability: No
Linkedin Profile: http://Oratile Ditlhong
Twitter Profile: Oratile_D
Email Address: ***************@*****.***
Profile Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public Experience
ASR DELL EMC Technology Contract Bryanston August 2017 to Present
Duties & Responsibilities:
Notice Period: Immediate
Product Sales Specialist L1 Axiz (Pty) Ltd IT Permanent Midrand September 2021 to December 2024
Duties & Responsibilities:
• Established strong relationships with key customers, resulting in increased customer loyalty. • Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings. • Developing new proposals, contracts and procedures to draw in more clients and streamline work operations. • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends. • Worked closely with resellers, understand their targets from vendor and gain majority market share within their businesses. • Generating new business with marketing initiatives and strategic plans. • Crafted innovative proposals, contracts. • Increased channel sales by developing and maintaining CV created by
strong relationships with key partners. • Conducted ongoing monitoring of partner sales pipelines, providing guidance and support to help partners close deals more efficiently. • Delivered informative presentations at industry events to increase brand visibility and attract potential partners. • procedures to attract new clients and enhance operational efficiency. • Forged strong partnerships with resellers, aligning with vendor targets to secure dominant market share. • Built and maintained influential relationships with key stakeholders to drive customer growth and loyalty. • Delivered first-level technical guidance on products and updated customers on new advancements. • Managed customer interactions with a focus on maximizing satisfaction through continuous product training, effective cross-selling and upselling of HPE products, and prompt response to inquiries and price negotiations. • Developed comprehensive integrated solutions for customers, leading in-depth architectural discussions to ensure successful delivery. • Analyzed and reported on lost deals with reasons, as well as maintained an active sales pipeline. • Kept abreast of market trends and competitor activities to uncover new business opportunities. • Ensured precision in all communications, including quotes, orders, and information dissemination. • Responded to customer inquiries with detailed product information and support. • Provided weekly reports on sales activities, highlighting both successes and areas for improvement. • Collaborated closely with vendors on deals and tenders to secure wins for distribution and its resellers. • Worked in tandem with sales, marketing, and m Internal Partner Business Manager Aruba, a Hewlett Packard Enterprise company IT Rivonia
October 2019 to August 2021
Duties & Responsibilities:
Collaborated with sales, marketing, and supporting teams to launch products on time and within budget. • Promoting Aruba offerings to become key part of partners and distributors business and solutions. • Promoted brand at industry events and through ongoing networking efforts. • Participated in team projects, demonstrating ability to work collaboratively and effectively. • Chaired partner and Distribution meetings to drive discussion of matters important to firm operations, keeping discourse on-topic and moving at efficient pace. • Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions. • Building Aruba Partner and Distribution Pipeline • Educating and Motivating partners by leveraging programs and initiatives. • Collaborated with Partners and Distributors to establish and maintain account plans to grow pipeline. • Building and maintaining solid customer relations that protect or expand Aruba Installed base. • Provided business rationale and risk assessment for making Aruba investments in partners. • Ensures partners and distributors are compliant with legal and Standards of Business Conduct practices. • Worked with distributors Axiz, Tarsus and Duxbury on HPE Aruba Renewals. • Facilitated team meetings. • Prioritized roadmap in order to achieve product goals and metrics. • Liaised with clients to better understand business needs and current market landscape. • Increased client retention by providing superior customer service. • Spoke with peers to verify task completion, meeting tight deadlines, and schedules. • Provided outstanding service to all individuals, promoting effective, and lasting business relationships Salary: R12 000.00+ Per Month
Commercial and Channel Intern Dell Unspecified August 2018 to October 2019
Duties & Responsibilities:
Channel Intern Dell Unspecified
February 2018 to October 2019
CV created by
Duties & Responsibilities:
Intern Dell Unspecified
August 2017 to July 2019
Duties & Responsibilities:
Comercial Intern Dell Unspecified
August 2017 to February 2018
Duties & Responsibilities:
Education
Bsc IT
Degree
CTI
2017
BUSINESS ANALYSIS
Khupulanani
2019
Customer Management
KLM
In progress
Scrum
Torque IT
Incomplete
SQL
Torque IT
In progress
Bachelor of Science
Degree
January 2017
Diploma
Diploma
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CV created by
January 2019
Bachelor of Science
Degree
CTI Education Group
January 2017
Languages
English
Spoken Ability: Good
Written Ability: Basic
Skills
Communication Skills,problem solving.analytical.IT Project Management
SQL
Html
Scrum
Java
Css
Business Analysis
Customer Management
Product ManagementRank: Basic
TeamworkRank: Basic
Microsoft ExcelRank: Advanced
Microsoft 365Rank: Basic
Data NetworksRank: Basic
Information TechnologyRank: Basic
Scrum MethodologyRank: Basic
CV created by
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Desired Job Title: IT
Willing to relocate: Yes
Desired Salary: Between R10 000.00 and R12 000.00
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