Customer Service Representative

Courtney Valdez

***** **** ****** ******

Maricopa, AZ 85138

520-***-**** ***************@*****.***

Professional Summary

Friendly and dependable customer service professional with over 10 years of experience in high-volume environments, including call centers, retail, healthcare, and remote support. Proven ability to handle difficult situations with patience and professionalism. Strong communication skills, with a passion for helping customers and solving problems efficiently.

Work Experience

Remote Customer Service Representative

Prodosio – Remote Dates needed

- Delivered support to customers via phone, email, and chat.

- Resolved technical and service issues with professionalism and efficiency.

- Maintained accurate records in CRM systems and met daily call handling targets.

Customer Service Representative

Goodwill – Maricopa, AZ 2023–2024

- Assisted customers with product inquiries and returns.

- Handled point-of-sale transactions and provided donation intake support.

- Helped create a welcoming environment for all shoppers.

Customer Service Representative

Kmart – Casa Grande, AZ 2013–2015

- Provided fast and friendly service in a high-volume retail setting.

- Resolved customer concerns and processed returns and exchanges.

- Maintained store appearance and assisted with inventory.

Customer Service Representative

Johnson Ranch Dental – Johnson Ranch, AZ 2009–2010

- Answered incoming calls and scheduled appointments.

- Assisted patients with insurance questions and billing concerns.

- Delivered excellent in-person and over-the-phone customer service.

Receptionist

Harry Healthcare – Florence, AZ 2005–2008

- Greeted patients and answered multi-line phones.

- Managed appointments and patient records with discretion and accuracy.

- Supported office operations and ensured smooth front desk workflow.

Customer Service / Office Assistant

Garrett Motors – Coolidge, AZ 2009–2010

- Handled incoming customer calls and service inquiries.

- Scheduled maintenance appointments and followed up on service requests.

- Maintained customer records and processed payments.

Skills

- Call center & remote support experience

- Strong communication & phone etiquette

- Conflict resolution & problem-solving

- Fast typing & data entry

- CRM software (add platforms if used)

- Bilingual (if applicable)

Education

Florence High School – Florence, AZ

GED 2006

Contact this candidate