Work History
VERONICA
PACHECO
Contact
Address
AMARILLO, TX, 79118
Phone
vpacheco797933@yahoo.c
om
Skills
Computer Skills
Typing Speed 25 Words per
Minute
Data Entry Terminal (PDT,
Mainframe Terminal, etc.)
Desktop Publishing Software
(InDesign, etc.)
Email Software (Outlook,
Thunderbird, etc.)
Graphics or Drawing
Software (Photoshop, etc.)
Internet Browser (Internet
Explorer, Firefox, etc.)
Networking or Land Software
(Cisco, etc.)
Peripheral Devices
(Scanners, Printers, etc.)
Individualized instruction
Proactive and caring worker with 10+ years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference. Talented Tutor offering outstanding communication and problem-solving skills. Fosters positive learning environment by encouraging students to develop individual skills. Specializing in 1:1 instruction, team collaboration and relations with students, parents and support staff. Skilled individual with passion for helping students reach academic goals. Creates engaging learning experiences tailored to meet individual student needs. Smart candidate develops strategies to help students bolster academic performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Esser Tutor
Amarillo Independent School District, Amarillo, Texas Supported students with helpful study habits and
exam strategies.
Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Collaborated with students to complete homework
assignments, identify lagging skills, and correct
weaknesses.
Provided homework assistance using specific
curriculum and materials.
Responded to email and telephone requests to
provide students with specific information.
Conducted group tutoring sessions to help students engage active learning and critical thinking skills. Created tailored lesson plans and study guides to
teach and assist students in area of study.
Tutored diverse groups of students to strengthen
subject comprehension, boost confidence and build
important learning skills.
Supported students in development of critical
thinking skills and perseverance to persist with
challenging tasks.
2021-08 -
Current
Reading level analysis
Verbal and written
communication
ACT preparation
Transitional support
Group tutoring
Elementary education
Languages
English- Excellent (Read
Write Speak)
Spanish- Excellent (Read
Write Speak)
Assisted students in developing study skills and
strategies.
Administered standardized tests to assess student
strengths and weaknesses.
Collaborated with teachers, administrators and
parents to determine how best to support student
success.
Worked closely with students on specific class
struggles, closely reviewing materials and
assignments to offer targeted help.
Special education paraprofessional
Amarillo ISD, AMARILLO, Texas
Provide instructional, behavioral and other support to students in and outside of classroom
Work with students in special education classroom
and rotate to support all classes in all grade levels. Monitored student classroom and outdoors activities to promote student safety.
Offered student support through special
accommodations, extra assistance, and
assessments.
Collaborated with teacher to create customized
classroom environment integral to students' needs. Assisted teachers with classroom management and
document coordination to maintain positive learning environment.
Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Maintained positive attitude and affirmatively
communicated with each student.
Supported teacher in development of individual
learning strategies.
Encouraged students to participate in school
activities and programs to promote
well-roundedness and increase confidence.
Instructed student activities to implement goals for remediation of deficiencies and drive student
success.
Collaborated with teachers and specialists to assess student progress.
2014-08 -
2021-05
Observed individuals or groups of students in variety of settings to maintain safe and positive learning environment.
Communicated with teachers and other district
personnel to assist in evaluating progress and
implementing IEP objectives.
Maintained classroom equipment and work area to
promote safe learning environment and meet
mandated requirements.
Facilitated administration and scoring of
standardized tests and assessments to draw
meaningful data regarding learning and growth.
Kept open and frequent communication with
families to provide regular updates on child's
academic progress and individualized needs.
Delivered efficient instruction by assisting with lesson planning and materials preparation.
Supported faculty in implementing behavioral
intervention plans to address challenging student
behaviors.
Adapted equipment and technology, boosting
student engagement and motivation.
Provided individualized reading, writing and math
instruction to support student development.
Observed students' performance and recorded
relevant data to assess progress.
Worked with students to promote learning and
pro-social development.
Interacted physically and verbally with students
throughout each day.
Documented student behaviors, interventions, and
outcomes to enable lead teacher to address
pertinent issues.
Shift Manager, Sales clerk, Cashier
Spherion, Amarillo, TX
Answered phones, while taking payments and or
customer service, answered and helped each
customer to the best of my ability in questions
customers had
(call center)., Stock, Inventory, Ordering, Supervised Placed new merchandise on shelves and racks in
2011-11 -
2012-04
appealing, organized arrangements to drive sales.
Greeted customers entering store and responded
promptly to customer needs.
Maintained customer satisfaction with quick and
professional handling of product returns.
Answered questions about store policies and
addressed customer concerns.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Addressed customer needs and made product
recommendations to increase sales.
Scanned merchandise and bagged using
appropriate strategies for different items.
Supervised employees and oversaw quality
compliance with company standards for food and
services.
Kept employees operating productively and working
on task to meet business and customer needs.
Kept front check out area clean and organized for
efficient service.
Excelled in every store position and regularly backed up front-line staff.
Helped customers complete purchases, locate
items, and join reward programs.
Worked closely with shift manager to solve problems and handle customer concerns.
Worked closely with team members to schedule
breaks and shifts to meet state regulations.
Assisted customers by finding items quickly to boost store satisfaction rates.
Advised new employees on company procedures
and policies to facilitate daily tasks and
responsibilities.
Assisted customers with returns, refunds and
resolving transaction issues.
Used several databases to order inventory from
major suppliers.
Sales Clerk / Photo Technician
Wal-Mart, Amarillo, Texas
I was crossed trained in Connection center, Photo
lab and electronics
2006-08 -
2008-05
I did lots of customer service, cashiering, stocking, phone contracts, devolving of pictures and opening and closing of connection center.
Cashier
Fiesta Foods, Amarillo, Texas
Cashiered, cleaned things that needed to be
cleaned.
Helped customers complete purchases, locate
items, and join reward programs.
Addressed customer needs and made product
recommendations to increase sales.
Welcomed customers and helped determine their
needs.
Restocked and organized merchandise in front
lanes.
Greeted customers entering store and responded
promptly to customer needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Worked closely with shift manager to solve problems and handle customer concerns.
Worked flexible schedule and extra shifts to meet
business needs.
Answered questions about store policies and
addressed customer concerns.
Assisted customers with returns, refunds and
resolving transaction issues.
Encouraged customers to make additional
purchases by highlighting current deals and keeping lane well-stocked.
2005-06 -
2005-12
SHIFT MANAGER
Lady Foot Locker, Amarillo, Texas
Coached crew members to optimize performance
and motivate toward more efficient work.
Excelled in every store position and regularly backed up front-line staff.
Consistently exhibited calm demeanor during
periods of high volume or unusual events to keep
store operating smoothly and set positive example
for shift team.
2000-05 -
2004-05
Exercised composure under pressure and in
escalated customer service scenarios.
Adhered to company standards and compliance
requirements for operations and cleanliness of areas. Kept employees operating productively and working
on task to meet business and customer needs.
Trained and mentored new employees to maximize
team performance.
Tracked receipts, employee hours, and inventory
movements.
Cooperated with coworkers to improve customer
experience and manage storefront.
Worked closely with team members to schedule
breaks and shifts to meet state regulations.
Supervised employees and oversaw quality
compliance with company standards for food and
services.
Advised new employees on company procedures
and policies to facilitate daily tasks and
responsibilities.
Scheduled staff to establish adequate coverage
during peak business hours.
Reduced process bottlenecks by training and
coaching employees on practices, procedures, and
performance strategies.
Troubleshot equipment to reduce service calls and
downtime.
Interpreted work order information and
specifications to plan, schedule and complete jobs precisely.
Collaborated with other leaders and executives to
direct workflow and support operations.
Coordinated merchandising, promoted new
products and increased brand awareness.
Increased customer satisfaction and grew business
by maintaining close relationships with customers. Strengthened performance metrics tracking and
analysis to enhance tactical and strategic company plans.
Cultivated professional working relationships with peers and supervisors.
Located and resolved problems with team
production and performance to maintain consistent
quality levels.
Oversaw inventory and product stock to develop
and maintain inventory controls resulting in cost
savings and reduced overages.
Monitored daily and weekly key performance
indicators to maintain on-track status.
Secretary
Amarillo Insurance, Amarillo, Texas
Answer phones, filed, paperwork, alphabetized
papers
Handled daily scheduling tasks and provided
administrative support for entire department.
Scheduled appointments and conducted follow-up
calls to clients.
Provided clerical support to company employees by
copying, faxing, and filing documents.
Answered multi-line phone system and
enthusiastically greeted callers.
Responded to emails and other correspondence to
facilitate communication and enhance business
processes.
Maintained office supplies inventory by checking
stock and ordering new supplies.
Updated spreadsheets and databases to track,
analyze, and report on performance and sales data. Created and updated records and files to maintain
document compliance.
Offered technical support and troubleshot issues to enhance office productivity.
Booked airfare, hotel, and ground transportation to coordinate office travel.
Screened visitors and issued badges to maintain
safety and security.
Recorded and tracked operational expenses to
identify and eliminate wasteful spending.
Composed inter-office correspondence and
provided product and service information to
customers.
Entered data into system and updated customer
contacts with information to keep records current. 2004-02 -
2004-04
Maintained daily report documents, memos and
invoices.
Drafted agendas, recorded minutes and generated
documents to facilitate meetings.
Maintained electronic filing systems and categorized documents.
Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Completed forms, reports, logs and records to
quickly handle all documentation for human
resources.
Volunteered to help with special projects of varying degrees of complexity.
Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Assisted coworkers and staff members with special
tasks on daily basis.
Liaised between clients and vendors and
maintained effective lines of communication.
Increased office participation in special events by creating newsletter with detailed calendars and
other office updates.
Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Supported company leaders by managing budgets,
scheduling appointments and organizing itinerary.
Performed research to collect and record industry
data.
Established administrative work procedures to track staff's daily tasks.
Managed paper and electronic filing systems by
routing various documents, taking messages and
managing incoming and outgoing mail.
Interacted with vendors, contractors and
professional services personnel to receive orders, direct activities, and communicate instructions.
Opened and properly distributed incoming mail to
promote quicker response to client inquiries.
Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Education
Continually sought methods for improving daily
operations, communications with clients,
recordkeeping and data entry for increased
efficiency.
Identified and recommended changes to existing
processes to improve accuracy, efficiency, and
quality service.
Built and maintained excellent customer
relationships through timely response to inquiries and going above and beyond to accommodate unusual
requests.
Managed filing system, entered data and
completed other clerical tasks.
Managed phone and email correspondence and
handled incoming and outgoing mail and faxes.
Created and maintained detailed administrative
processes and procedures to drive efficiency and
accuracy.
Transcribed and organized information to assist in preparing speeches and presentations.
Associate of Applied Science: Education
Kaplan University - Fort Lauderdale, Florida
GPA: 3.94
2010-05 -
2011-05
Bachelor of Arts: Education Studies
The University of Arizona Global Campus - Arizona City, AZ
Dean's List
2017-08 -
2018-08
Phlebotomy: Ascp Practicum Certification:
nursing
Amarillo College - Amarillo, Texas
2004-05 -
2008-05
Occupational License or Certification
Electrocardiograph for Nurses and Monitor
Tech Certification: nursing
West Texas A&M - Canyon, Texas
1999-06 -
2000-05
Accomplishments
High School Diploma/GED
Lockney High School - Lockney, Texas
1998-08 -
1999-05
Child Care Workers (0 yrs
3 mos.)
Retail Salespersons (4 yrs
0 mos.)
Cleans shelves, counters, and tables.3 to 4 years
Customer Service Representatives (4 yrs
0 mos.)
Stock Clerks, Sales Floor (4 yrs
0 mos.)
Answers questions and advises customer in selection of merchandise.3 to 4 years
Data Entry Keyes (4 yrs
0 mos.)
Compares data entered with source documents.3 to
4 years
Office Clerks, General (4 yrs
0 mos.)
Answers telephone, responds to requests, delivers
messages, and runs errands.3 to 4 years
Office and Administrative Support Workers, All Other
(4 yrs
0 mos.)
Improved effectiveness by integrating new resources and revamping approach.
Used Microsoft Excel to develop inventory tracking spreadsheets.