Customer Service A Full-Time

Sean Fry

Phone: 438-***-**** ****.**********@*****.***

SUMMARY

Accomplished leader with over 10 years of expertise in team leadership, customer service and safety management. I can demonstrate a strong ability to enhance client satisfaction and team performance through strategic training and innovation service protocols. Seeking to leverage extensive background in crisis solving and operational excellence in a full-time role.

EDUCATION

Herzing College, Business Administration,

Montreal, QC Marketing Major Completed

Saint-Mary’s University, Halifax, NS Completed 2 years of Bachelor of Business Administration 2012-2014

EXPERIENCE

BSF Lavage des Vitres Nov 2020 – Apr 2025

Montreal, QC

High Rise Technician and Sales

Led a team in high-rise window cleaning projects, significantly enhancing client satisfaction through a timely and safe execution

Trained new hires on safety protocols and operational standard

Assessed customer feedback to refine service delivery, leading to noticeable gains in repeat business and client loyalty

Executed daily operations with precision, maintain high cleaning standards while optimizing resource allocation for efficiency

TTEC Montreal

Montreal, QC May 2019 – Nov 2020

Assistant team Leader

Trained a mentored a small team, enhancing their skills and promoting a collaborative environment that improved overall service quality

Processed inbound customer inquiries, resolving issues efficiently and contributing to an increase in customer satisfaction

Analyzed customer feedback to identify trends

Acted as a liaison between customers and various department, ensuring seamless communication and fostering strong business partnerships

Diverse Electronics

St-Laurent, QC Feb 2017 - Jan 2019

Marketing and Accounting

Executed marketing campaigns for new products, achieving notable increases in client engagement and brand visibility

Redesigned wed interfaces to improve user experience

Managed accounts payable and receivable processes, enhancing financial accuracy and ensuring timely payments

Playground Casino Jan 2015 – April 2017

Kahnawake. QC

Bartender

Delivered expectational customer service by engaging patrons, resulting in repeat business

Streamlined inventory management processes

Fostered a positive environment by active listening, implementing best practices that ensured a safe environment

VOLUNTEER WORK

YMCA Youth Basketball

Pointe-Claire, QC

Basketball Coach Spring 2017 - Current

Ensure timely, safe and enjoyable practice

Communication with staff, volunteers, youth and parents

LANGUAGE

Language Skills: Proficient in English, spoken and written, French intermediate

SKILLS AND ABILITIES

Technology: Proficient in Microsoft Office, Access, Sage 50, LCM for Windows and Mac

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