Customer Service Account Manager

Debra (Debbie) Kipper

linkedin.com/in/debbie-kipper-68743437 ************@*****.*** 812-***-****

Summary

Resourceful, energetic, and reliable professional with over 25+ years of multi-faceted business experience and a proven track record of providing high quality customer care and service. Seeking a full-time career opportunity that will utilize my organizational and management abilities, critical thinking skills, as well as knowledge gained through my professional career and life experience to help benefit an organization in attaining stated goals. Motivated, determined individual with strong administrative and management capabilities, detail-oriented, adaptable, and responsible. Excellent communication skills, both verbal and written.

Skills

Account Maintenance * Business Management * Customer Service

Policy Servicing * Office Administration * Information Analytics

Commerce Volume Growth * Sales and Marketing * Computer Proficient * Property & Casualty License in Indiana

Experience

Commercial Account Manager

Gibson Insurance

July 2022 – March 2025

*Day to day processing of endorsements

*Issuing Certificates of Insurance

*Maintain Epic management system

*Worked in Small Business Unit – generalist book of business

Commercial Account Manager

InterWest Insurance Services LLC

February 2022 – July 2022

*Use of Applied Epic Management System

*Processed day to day endorsements, audits, etc.

*Reviewed policies for accuracy

Commercial Customer Service Representative

Walker Professional

Jun 2021 - Dec 2021 (7 months)

*Processed and issued Certificates of Insurance

Commercial Line Manager

Associated Insurance Agencies, Inc

Jan 2016 - Jun 2021 (5 years 6 months)

Maintaining a multimillion-dollar book of business

*Assists producers with applications etc. for quoting new business

*Service existing accounts including quoting, process changes for endorsements

*Issued Certificates of Insurance

*Regularly reviews and updates claims for status updates, reserves etc.

Commercial Customer Service Representative

First Insurance Group

Jul 2014 - Jan 2016

*Maintained a book of business for one of the partners of the agency and a top producing agent

*General Insurance tasks included but not limited to marketing renewals, processed endorsements, invoicing, issuing certificates of insurance, auto ID cards

Commercial Customer Service Representative

Associated Insurance Agency, Inc

Feb 2004 - Jul 2014

Recognized for superior customer service with existing customers and for developing strong positive relationships with new clients.

*Successfully contribute to business growth by obtaining new clients, quote and issue new policies; review and renew existing policies.

*Efficiently analyzes requirements and completes Certificates of Insurance

Customer Service Advisor

Key Insurance Agency

Nov 2000 - Feb 2004 (3 years 4 months)

Responsible for office management, including accounts payable, accounts receivable, and payroll.

*Ensured high quality customer service for clients in person, telephone, and in writing.

*Quote, issue, service personal and commercial policies; successfully handle claims, bonds, bond renewals, and payments.

*Obtained P&C license and IACSR designation

Education

Martinsville High School

High School Diploma, Business Administration and Management, General 1967 - 1979

Licenses & Certifications

Certified Professional Insurance Agent (CPIA) - AIMS (American Insurance Marketing and Sales) Society

Certified Insurance Service Representatives (CISR) - Professional Insurance Agents of Indiana

Insurance Agent, Property & Casualty - State of Indiana, resident

Issued Jun 2001 - Expires Mar 2026 Licensed Skills

References Available Upon Request

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