Administrative Assistant Office Management
Resume:
Jamie Carter
Office Management/Accounting
Norman, OK 73069
**************@*****.***
Professional Summary
Diligent administrative assistant with 5 years of experience in office management and accounting support. Proven expertise in managing donor processes, preparing financial reports, and enhancing customer satisfaction. Skilled in QuickBooks and Excel, with a strong focus on team development and operational efficiency. Successfully improved customer satisfaction ratings and streamlined administrative processes, contributing to overall organizational success. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Administrative Assistant
Earlywine Park YMCA-Oklahoma City, OK
November 2020 to Present
• Manage donor pledge/grant payment acknowledgment process and distribution.
• Daily deposits
• Ensure invoices, checks, and other documents are properly sorted, logged, scanned, and filed
• Coordinated and organized company events, including conferences, seminars, and team-building activities
• Prepared and edited correspondence, reports, presentations, and other documents as needed
• Maintained office supplies inventory by anticipating needs and placing orders in a timely manner
• Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents
• Assisted with the onboarding process of new employees by preparing necessary paperwork and coordinating orientation sessions
• Managed expense reports for executives by accurately tracking receipts, reconciling expenses, and submitting reimbursement requests in a timely manner
• Handled sensitive information with utmost confidentiality while maintaining data integrity at all times
• Developed strong relationships with vendors to negotiate favorable terms for office supplies procurement resulting in savings
• Provided administrative support during board meetings including preparing meeting agendas/ materials, distributing/recording minutes, and following up on action items
• Streamlined office operations through implementation of standardized processes/procedures resulting in increased productivity across departments
• Managed and updated company databases, ensuring accuracy and completeness of information
• Assisted in the preparation of financial reports by gathering data, performing calculations, and creating visual presentations
• Collaborated with cross-functional teams on special projects/initiatives such as process improvement initiatives or system implementations/upgrades
• Coordinated employee recognition programs/events to boost morale and foster a positive work environment
• Demonstrated proficiency in using various software applications (e.g., Microsoft Office Suite) to create documents/spreadsheets/presentations/reports efficiently and accurately
• Assisted in the preparation of annual budgets by gathering data, performing analysis, and creating financial reports/presentations for management review
• Cultivated positive relationships with key stakeholders (e.g., clients, suppliers, business partners) through effective communication and timely resolution of issues
• Developed training manuals/guides for administrative procedures/processes, promoting consistency across departments/teams
• Liaised with building management regarding maintenance requests, safety/security protocols, and other facility-related matters
Accounting Team Volunteer
Victory Family Church-Norman, OK
January 2018 to Present
• Reconcile bank statements for church camp program by identifying refunded monies using QuickBooks and Excel and properly recording amounts in the correct debit and credit entries in QuickBooks
• Conduct check settlements and record balances in Excel according to funds such as building or specialized funds
• Identify and resolve accounting error in tithes & offerings account balance to actual funds
• Managed the reconciliation of bank statements, credit card statements, and general ledger accounts to ensure accuracy
• Managed accounts receivable process, including invoicing clients, tracking payments, and following up on overdue accounts
• Prepared monthly bank reconciliations to ensure accuracy between company records and bank statements
• Analyzed financial data using Excel spreadsheets or other software tools to identify trends or anomalies that required further investigation
Crew Member
Sonic Drive-In-Norman, OK
2016 to Present
• Achieved 4th place in Sonic games based on sales, fast delivery, and customer satisfaction; competed against all Sonic Drive-Ins nationwide and collaborated with team members to meet branch goals
• Improve customer satisfaction rating to 97% from 89% by rectifying service issues and providing surveys to customers to complete
• Provide consistent service and meals to all customers and achieved a 100% score in mystery shopper program
• Resolve customer complaints and improved store processes to increase customer retention
• Manage staff dynamics and train new hires properly, leading to increased employee retention rates and a pleasant working environment
Cocktail Server
Tradition Spirit-Norman, OK
2012 to 2014
• Monitored inventory and managed usage resulting in reduced operation costs
• Increased customer retention by memorizing regulars' orders and providing friendly service
• Implemented creative marketing ideas considering current trends that led to increase sales; achieved top sales of all waitresses
• Collaborated with team members during event sales competition by encouraging customers to purchase items and upselling; placed 1st and increased overall revenue Administrative Admin / Tech / Phlebotomist
CSL Plasma-Oklahoma City, OK
2010 to 2012
• Managed pre-audit procedures by preparing team members, checking machine calibration, ensuring machine maintenance was up-to-date, and that compliance standards were met
• Provided audit walkthrough and answered questions from auditor; achieved 100% pass rate
• Supervised phlebotomists during procedures to ensure proper completion and to decrease loss of donations
• Educated donors on guidelines and health standards to ensure they were able to donate plasma successfully
Assistant Manager, Deli / Bakery
Crest Foods Co., Inc.-Moore, OK
2009 to 2010
Education
Bachelor of Business Administration in Accounting and Ethics Mid-America Christian University
December 2020
High school diploma
Noble High School - Noble, OK
August 2000 to May 2004
Skills
• Microsoft Outlook
• Journal Entries
• Time management
• Reconciliations
• Cash Handling
• Customer Service
• General Ledger Accounting
• Office experience
• Account Reconciliation
• Microsoft Office
• Typing
• Training & Team Development
• Relationship Management
• Accounts Payable
• Accounts Receivable
• Administrative experience
• Audit Preparations
• Bookkeeping
• Bank Reconciliation
• Software: QuickBooks, Microsoft: Excel, Word, PowerPoint, Outlook (10+ years)
• Phone etiquette
• Organizational Skills
• Reporting
• Microsoft Excel
• Customer Relationship Management
• Accounting
• Microsoft Word
Awards
Presidents Honor Roll
January 2020
Presidents Honor Roll at Mid-America Christian University
Contact this candidate