Customer Service Client Services

Nicole M Springer

Atlanta, GA

Professional Summary

I am writing you today to express my interest in your position of Customer/Client Services. I am an Experienced Professional with over 15 years in Customer and Client Services. My top three Strengths are Customer Satisfaction, Communication Skills and Problem Resolving. I have the natural talent and ambition to produce success in your workplace; and would like to be an Asset to your company. I am great on the phone, very Personable, and Knowledgeable. I have always served as a

“go to” person for questions and trouble shooting and have received many awards and letters of recognition for my Good work and Efforts and would like to extend My Expertise to your Establishment. Please consider my resume. Sincerely,

Nicole Springer

Nicole Michelle Springer Authorized to work in the US for any employer

Work Experience

Mail Processor

Sentech/UPS-Morrow, GA

August 2024 to February 2025

Sort Mail

Process Mail for shipment to designated areas

Doordash Driver

DoorDash

February 2023 to August 2024

Pick Up Delivery Orders

Use GPS to locate delivery point

Deliver order per request specifications

General Laborer

Advatix-Norcross, GA

January 2024 to May 2024

Package marketing orders

Prepare client print requests

Seal and label in preparation for shipment

Picker/Packer

DSG-East Point, GA

January 2024 to February 2024

Pull orders for DSG store

Prepare orders for distribution

Supervisor

Nike

September 2021 to December 2022

Customer Service Representative

· Provided retail customer service for Nike customers and Supervisor support as well. Processed orders refunds tracked orders processed escalated cases and provided resolution and customer support. Participated as an auditor for quality as well and also contacted customers with bad experiences and addressed their experience to improve customer relations. Customer Service Representative

Stellar Staffing Consulting Solutions LLC – Becton Dickinson March 2021 to April 2022

· Provide Customer Service for Hospitals, Clinics and Outpatient facilities in the Surgery Market. Process Orders, Credits, Sales Stock Transfers and Handle rejections for EDI orders on GHX platform.

Outbound Shipping

Integrity Staffing-Bed Bath and Beyond

December 2021 to March 2022

· Work in the Outbound Shipping departments; performing shipping packing and labeling of Goods and Merchandise in preparation for shipping

Health Department Customer Service Representative

Vincent Benjamin Consulting-Remote – Arizona

February 2021 to May 2021

· Provided Customer Service for Arizona Department of Health Services regarding the scheduling of COVID-19 Vaccinations. Answered incoming phone calls remotely for the State of Arizona Department of Health Services, answering inquiries and scheduling Appointments for Vaccination events. Bartender

Divi Carina Bay Casino-St. Croix USVI

May 2019 to November 2020

· Bar Tender for the Show Bar. Certified Food Hander issued by the U.S Virgin Islands Department of Health, also licensed by the Casino Control Commission of the US Virgin Islands. Responsible for attending to the Casino Show Bar during the night shift weekdays and weekends (6pm-2:30am). Maintained and kept track of drink disbursements and all Monetary and Credit transactions. Responsible for the preparations of Beverages served to Bar patrons and waitresses. Kept and maintained all function behind the bar while on shift. Security Guard

Ranger American Virgin Islands-St. Croix USVI

March 2019 to November 2020

· Certified and Trained in use of X26P Taser Weapon. Provided Taser Armed Security mainly for Banks and was also appointed to Department Stores and Local Governmental Departments. I ensured Peace and Civility at my posts, along with other Post orders including an array of responsibilities pertaining to each location. Customer Service Representative

Change Healthcare, RemX staffing agency-Milton, GA February 2018 to March 2018

· Clinical Callback Department-Called Provider locations for missing information from PHI in order to process HEDIS reviews for various Health Plans. Made phone calls and contacted records clerks/nurses for information to complete files for processing. Followed HIPPA guidelines and notated service tickets accordingly.

ManPower staffing agency

Data Entry Clerk

Ciox-Alpharetta, GA

May 2017 to July 2017

· Data Entry Clerk -Coding PHI requests for Clients and Providers. Chase staffing agency,

Food Processor

Signature Foods-Statham, GA

March 2017 to May 2017

· Food Production/Assembly line - Food preparation and quality. Customer Service/Inbound Sales

US Jetting-Alpharetta, GA

May 2015 to June 2015

· Handling inbound customer service calls in regarding jetting parts and heavy equipment. Customer Service/Digital Support

D&D Photography-Lilburn, GA

September 2014 to November 2014

· Handled inbound inquiries regarding school Band and JROTC photos. Acted as a liaison for photographers, sales team, schools and parents. Maintained working spreadsheet of open orders and appointment calendar. Did light adobe work, editing photos and processed prints. Followed up on requests, prints, shipping, etc.

Customer Service

In2Food-Duluth, GA

January 2014 to May 2014

· Processed orders, provided tracking, handled refrigerated logistics, inventory, returns, custom products and orders.

Customer Service

enCompass-Lawrenceville, GA

January 2014 to January 2014

· Provided technical support/troubleshooting for baby monitors and Motorola telephones. Guided customers through troubleshooting techniques to fix products or determine them defective. Would determine warranty eligibility and possible return for recalled or replaceable products. Customer Representative III

McKesson Medical Surgical-Suwanee, GA

April 2001 to September 2013

· Responsible for high volume Optima Acute Care accounts, managing orders, inventory and backorders.

-Provide support for Acute and Primary care accounts in the southeast region for over 10 distribution sites

-Cross sell and upsell existing customers and encourage them to take advantage of current promotions.

-Process special cost quotes and custom orders with special handling.

-Daily processes include placing orders, expediting backorders, pricing issues, contract & rebates, repairs, and drop shipments.

-Processed DEA, Pharmacy, and Board Licenses.

-Handled custom pack products for hospitals and surgery centers, both agreements and scheduling inventory.

-Researched substitutes and alternatives for manufacturer backorders and upsell McKesson private label substitutes.

-Provide support for sales representatives in the field, processing orders, providing statuses, filling backorders expediting and researching alternatives.

-Handled logistics for expedite orders, special shipping (refrigerated goods, DEA controlled substances, biological products and hazardous products)

-Work closely with management, warehouse operations, licensing team, trouble shooting and resolving issues with shipping and processes

-Provide firsthand customer service to customers, vendors and clients

-Offer customer resolutions for backorders and discontinued items, keeping the pace with recalls, cross selling and promoting company private label products

-Knowledge of Medical Products, GPO's, Contracts, Lab Technology, Inventory Analysis and Purchasing

-Handled standing orders, sequestered item/lot numbers, analyzer and reagent special order and customized product orders

Customer Service/Collections

Equifax, Risk Management-Atlanta, GA

February 1998 to March 2001

· Outbound soft collections for companies like Sears, Department of Education portfolios, and numerous other financial bank institutions. Processed electronic payments. Handled Service calls, disputes and customer requests. Provided payment schedules and solutions and offered services and products Account Representative

GE Capital Card Services-Roswell, GA

June 1997 to September 1998

· Responsible for establishing new accounts, ran and reviewed credit reports for processing. Handled and processed bankruptcies and fraud claims. Handled portfolios for Exxon, Disney and Snapper Inc. Served as a liaison between GE and merchant distributors. Maintained existing accounts and closing of accounts due to fraud or lost and stolen client information. Prior Employers

· I have over 15 years’ experience in customer service in a fast-paced environment, providing stellar service for both internal and external customers.

· I Specialize in problem resolution and troubleshooting, providing above and beyond results and satisfaction.

· I am knowledgeable in healthcare distribution and operations. Education

Education

American Inter Continental University - Atlanta, GA 1995

Skills

• Proficient with Microsoft Office: Word, Outlook Power Point.

• Cisco Finesse

• Citrix

• JD Edwards

• AS400.

• Microsoft Word

• Oracle

• Outlook

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