Customer Service Project Management

Jaidan Hall

Queens, NY 929-***-**** **********@*****.***

Professional Summary

I’m a motivated and detail-oriented professional with a proven ability to work independently and deliver results in remote environments. I’m skilled in managing projects, staying organized, and communicating effectively with teams and clients. I’m looking for a remote role where I can bring my expertise in project management, excellent customer service and help contribute to the success of a forward-thinking organization.

Skills

• Proficient in Microsoft Office (Word, Excel, PowerPoint) and Google Workspace

• Comfortable using remote tools like Slack, Zoom, and Trello

• Excellent written and verbal communication skills

• Strong time management and ability to prioritize tasks

• 6+ years of customer service, and project coordination Work Experience

Assistant Manager

European Wax Center Remote/In-Person [02/15/2019] – 11/15/2022

• Handle administrative duties, customer inquiries, data entry with accuracy and efficiency.

• Use tools like Zenoti and Microsoft to track progress, manage workflows, and collaborate with team members.

• Consistently meet or exceed deadlines while maintaining a high standard of work quality.

• Increased team efficiency by 15% through streamlined reporting processes. Medical Assistant

Brooklyn Hospital– Remote/In-Person 03/24/2023 – 11/20/2024

• Supported client accounts, customer service, and operational projects remotely while maintaining excellent communication with colleagues.

• Solved through creative thinking and attention to detail.

• Recognized for maintaining a 95% customer satisfaction rating. Education

Bachelor’s degree

Long Island University -Brooklyn, NY 2024

Certifications & Training

● Google Project Management Professional Certificate

● HubSpot Content Marketing

Additional Information

• Flexible schedule and fully equipped for remote work (high-speed internet, dedicated workspace).

• Fluent in English, Multi-tasking, Very good with adapting to change

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