Customer Service Specialist

MARIA H. CRAWFORD

**** ***** ******* **., *******, GA 30028 Cell# 909-***-**** ****************@*****.***

PROFILE

Customer Service Champion with more than 30 years experience open to new challenge and opportunities. Dedicated Customer Service Representative committed to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationship with clients. Exceptional in general accounting and financial transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Outstanding time management skills combined with superior knowledge in customer service industry. Self-starter with strong initiative. Dedicated with commitment to accuracy and confidentiality. Detail-oriented with organizational and multi-tasking skills. Proficient communicator with essential ability to provide empathy and compassion. Able to perform in a fast-paced work environment. Bilingual, hardworking and a teamplayer.

Employment History

Work-from-Home USDA Data Entry/Quality Assurance Specialist for USDA/The Midtown Group (January 2,2024-June 21,2024) 1130 Connecticut Ave.NW, Suite 450, Washington DC, 20036

Phone# 202-***-****

*Enter all details in the application for the USDA Farm Claims accurately in the system.

*Mirror the application exactly as it is written, including capitalization, lowercase letters and all punctuation marks.

*Process as many applications as possible during the entire shift.

*Review applications that have been processed by data entry, making the necessary corrections.

*Take mandatory steps to meet the deadline for submitting the required number of applications.

*Seek guidance and support from a supervisor or co-worker if you're having trouble understanding any part of the application such as deciphering a word or sentence that's difficult to read.

*Promptly report any technical issue or problem with your laptop such as being unable to access the system or a power outage.

Work-from-Home Customer Service for FEMA/The Midtown Group (April 26, 2021-April 28, 2023) 1130 Connecticut Ave. NW, Suite 450, Washington DC 20036 Phone# 202-***-****

*Interview and register applicants for disaster assistance/Covid-19 funeral assistance.

*Accurately gather information adding it to an electronic registration application.

*Provide the applicants the appropriate referrals and disaster/funeral assistance information.

*Inform applicants on the next steps using procedural references.

*Provide professional and caring service.

*Exhibit professional customer service to make a lasting impression to applicants.

*Promote the applicant’s confidence with FEMA.

* Identify the purpose of the call and assess the applicant’s needs.

*Document all interactions on every call and enter data according to procedural guidelines.

*Verify each applicant and protect the applicant’s personal information.

*Provide correct case information and update applicant’s on the status of their case.

*Record call details on the applicant’s file and transfer calls as needed.

*Be prepared to handle sensitive calls and upset/frustrated applicants appropriately.

*Assist the applicants and give the correct instructions on the appeal process.

Customer Order Specialist for Home Depot (June 1988 – February 2021) 2635 Peachtree Parkway, Suwanee, GA 30024 Phone# 770-***-****

*Maintain a high level of customer satisfaction by completing tasks that requires after sale support.

*Drive quality follow-up on all special orders and installation projects through proactive customer communication and project fulfillment and coordination.

*Provide superior service throughout the special order and installation process by ensuring timely fulfillment and follow-up with customers, store employees and service providers.

*Resolve customer issues and act as their advocate through the entire process.

*Manage chargebacks, special orders and installation project balance due collection process.

*Accurately process change orders, reworks, increases in scope and trip charges.

*Contact customers to review their order, set expectations, inform them of product delays and touch base with the customer on pre-install and post-install issues.

*Coordinate timely fulfillment of all special orders and installations.

*Document all types of interaction and communication in order notes.

*Process return dispositions on materials and get RGA (Return Good Authorization) for credit from vendors.

*Escalate customer complaints or concerns to management as needed.

*Maintain awareness of current promotions.

*Monitor and respond to communications from customers, vendors and service providers.

*Schedule daily tasks based on urgency and importance.

*Treat the customers with top priority and complete work assignments efficiently.

Skills

Customer Service Expertise; Computer Skills; Resourcefulness; Leadership and Teamwork; Quick Response to Urgency; Effective Time Management; Ability to Multi-task; Adaptability and Dependability; Ability to Work Under Pressure; Communication Skills; Fast Learner; Hardworking; Dedicated and Loyal; Critical Thinking and Complex Problem Solving.

Education

Bachelor’s Degree in Hotel & Restaurant Management, Sienna College, Philippines

June 1984 – June 1987

Languages

English and Tagalog

Referances:

Lisa Gardner (VP of Program Management,

Special Projects) Phone# 202-***-****

Email: ****@***************.***

Peter Jaquez (Senior Technical Recruiter) Phone# 202-***-****

Email: *****@***************.***

La'Quinta Titus (Supervisor) Phone# 202-***-****

Email: ********.*****@***************.***

Contact this candidate