Customer Service Administrative Support

Maria Rogers

Oakley, CA ***** • ******.*.****@*****.*** • 415-***-****

www.linkedin.com/in/maria-a-rogers

PROFESSIONAL SUMMARY

As a dedicated caregiver, mother, and recent college graduate, I have developed resilience and adaptability in high-pressure situations. With over ten years as an organized administrative professional, I deliver results in executive support and office operations. My strong communication and problem-solving skills foster trust across diverse departments. Whether assisting C-level executives or enhancing processes, I approach challenges with a people-first mindset and a proven ability to resolve complex issues, highlighting my commitment to workplace collaboration.

WORK EXPERIENCE

Freelance Executive Assistant Administrative Support for Confidential Client

Maria Rogers VA – Oakley, CA

Jan 2025 – Present

Offer tailored, high-quality executive support to the client.

Schedule and manage appointments.

Prepare and revise correspondence, reports, and presentations.

Coordinate travel arrangements.

Conduct research and assist with special projects.

Career Break Education & Caregiving

San Jose, CA

April 2021 – Dec 2024

I resigned from my position at Portofino Apartments to spend quality time with my family as a stay-at-home mom.

I returned to university part-time and earned my bachelor’s degree in Anthropology.

Assistant Manager Administrative Support & Customer Service

Portofino Apartments – San Jose, CA

Oct 2014 – Apr 2021

Managed administrative functions, including scheduling meetings and expertly maintaining confidential records.

Provided high-level executive support by creating detailed reports, composing effective correspondence, and handling sensitive communications with discretion.

Spearheaded engaging internal events, vibrant team-building activities, and meaningful resident appreciation gatherings, all while ensuring a seamlessly orchestrated experience for everyone involved.

Oversaw financial transactions, tracked budgets, and managed vendor relationships while ensuring strict compliance with company policies.

Revamped and optimized office processes, increasing operational efficiency and enhancing team productivity.

Assistant Manager Administrative Support & Customer Service

Extra Space Storage – Santa Clara, CA

May 2013 – Sep 2014

Boosted occupancy rates by revolutionizing leasing strategies and enhancing customer service processes for a seamless experience.

Conducted comprehensive and insightful property inspections, expertly coordinated maintenance efforts, and ensured all safety and cleanliness standards were met and surpassed.

Expertly managed financial transactions, ensuring seamless payment processing, timely refunds, and meticulous reconciliation, all achieved with impeccable 100% accuracy.

Provided tailored customer support to enhance tenant satisfaction and boost lease renewals.

Product Advisor Customer Service & Product Demos

Microsoft Retail Palo Alto, CA

Oct 2012 – Jan 2013

Consistently provided exceptional customer service in a dynamic retail environment, adeptly answering inquiries and resolving technical issues with a friendly, solutions-oriented approach.

Provided tailored solutions and expert guidance, making the customer experience truly exceptional.

Collaborated closely with our internal teams to address challenges and improve product knowledge for customers and staff, ensuring everyone feels empowered and informed.

Office Manager/Executive Assistant Administrative Support & Document Control

Paver Pro – Hayward, CA

Mar 2009 – Dec 2011

Oversaw executive calendars and travel arrangements while expertly managing correspondence to maximize efficiency and streamline operations.

Facilitated dynamic company-wide meetings, engaging team-building events, and memorable off-site activities that promoted collaboration and camaraderie.

Developed and sustained financial reports, monitored budgets, and handled payroll.

Proactively supported senior leadership with dynamic administrative and operational solutions, ensuring streamlined processes and enhanced team effectiveness.

EDUCATION

Bachelor of Arts in Cultural Anthropology

San Jose State University – Graduated August 2024

SKILLS

Executive Support & Administration: Scheduling, correspondence, inbox management, document preparation, record-keeping, coordinating travel itineraries, and event planning.

Financial & Expense Management: Budget tracking, invoice processing, and expense reporting.

Technical Proficiency: Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams), Google Workspace (Sheets, Docs, Slides, Meet), Zoom, Trello, and Glean.

Soft Skills: Leadership, problem-solving, attention to detail, written and verbal communication, phone etiquette, and multitasking skills.

AWARDS & RECOGNITION

Mission Accomplished Award – Extra Space Storage: Acknowledged for exceptional operational performance and tenant satisfaction.

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