Mental Health Patient Care
Resume:
LISA W. MELEANCE
Miami, FL 33168
*.********@*****.***
Objective: I want a highly rewarding career where I can use my skills and knowledge for organizational and personal growth.
Civil Servant Field Experience
Rehabilitative Service Counselor II Miami Dade County Community Action & Human Services Department 04.2022-Present
• Provide Individual counseling to clients
• Clinical knowledge and evidence-based intervention strategies to a full range of complex psychosocial needs in the ED, including psychiatric emergencies, substance abuse treatment, homelessness, abuse, and geriatric psychiatric emergencies.
• Facilitate anger management and 12 steps recovery group sessions
• Coordinate and facilitate patient care through PCL-5 assessment, BAI assessment, PHQ-9 and GAD-7 assessment, evaluation, planning, and implementation
• Communicate patient needs to a variety of care team members and follow up accordingly
• Evaluates options to mitigate potential safety concerns which may include calling police for assistance, providing crisis intervention, mediating conflicts, &/or making referrals to ensure a safe outcome. Work collaboratively with patients, families, physicians, and nurses to ensure high quality care
• Complies with all Facility/Service Line documentation requirements, including timely completion of prescribed templates for documenting results of assessment, treatment, & risk evaluation contacts. Maintain the patient's comprehensive clinical record through detailed documentation
• Facilitates admissions (both voluntary & involuntary) to the Acute Inpatient Psychiatric Unit &/or collaborates with community facilities for psychiatric resources, to include admission. Follow-up on related clinical documentation: medically necessary follow-ups (HEDIS care gaps, etc.)
• Manages clinical cases identified as high-risk through Anneal, Health EDW or other resource tools.
• Develops creative, clear-written material in support of the organization's communications strategies as they related to culture and engagement.
• Manages the ACO (MSSP) cohort to ensure quality metrics are documented and ensure the appropriate follow-up and coordination of care is provided. Serves as the liaison between the clinic and the ACO.
• Ensures continuity of care for all clients presenting to the ED in mental health crisis by providing intervention &/or facilitating services with another provider(s). Assess clients by phone & provides crisis counseling/intervention, including instructing the client to present to the ED or follow-up with established providers. Contacts local law enforcement for wellness check as deemed necessary.
• Analysis of variable source information, independent judgment, and decision making on complex issues.
• Leads network workstream meetings, including content creation from the market development kick-off through the initiation of the network build.
• Helps design learning materials and systems as well as facilitate learning to clients. Community Mental Health Counselor 3 Jackson Behavioral Health Hospital, Jackson Behavioral, Miami, FL 11.2018-04.2022
• Provide a full range of evidence-based therapeutic interventions to patients, family members, and significant others in group and individual formats, including brief interventions, motivational interventions, cognitive behavioral therapy, evidence-based psychotherapies and psychoeducational interventions
• Establish and maintain effective therapeutic relationships with clients in the outpatient behavioral health setting. Independently works with client who are experiencing a wide range of complicated psychiatric, emotional, behavioral, and psychosocial problems
• Complete thorough psychosocial assessments to determine the psychosocial functioning and needs of clients and/or their families and utilizes this assessment in facilitating the client’s maximum use of treatment for attainment of the highest level of independence. Utilized Telehealth equipment to deliver group and individual services, as well as education, through a variety of devices including computer, telephone, home clinical video telehealth
• Completes clinical documentation according to MHSL and healthcare center standards
• Knowledge of full spectrum of mental health disorders including Serious Mental Illness, PTSD, Depression, Anxiety, other mental health diagnoses and substance use disorders, knowledge and experience in the use of mental health diagnoses and basic medical terminology
• Provides correct information and responses to internal/external customers verbally or in writing. Participates in outreach activities with the indigent population
• Conducts clinical interviews and biopsychosocial evaluations, develops treatment plans with clients and/or their families, maintains associated clinical records manually and/or electronically using computer-based applications, prepares accurate and timely written reports on assigned caseload using computer-based software applications
• Interviewing and observation of patients, participating with a multi-disciplined engaged in patient care
• Responsible for contact work in a variety of treatment techniques for patients in a mental health treatment facility
• Coordinate recovery planning process for the indigent population
• Provide client referrals to the City of Miami Homeless Program Services Department (MOA)
• Monitored patients' treatment progress and kept track of their mental status, maintained case notes on all patients
• Monitors workload reports to ensure the Unit's performance meets their monthly and operational performance goals. Manages pending caseloads to ensure cases are processed timely. Determines priorities of case work
• Ensure that they have access to the full array of needed and appropriate services and resources available in their community
• Advocate, monitor, and link and assess services needed
• Able to demonstrate cultural competency in all aspects of duties performed
• Ability to competently manage psychiatric emergencies in a calm, competent manner
• Developed a strong knowledge base of psychiatric disorders and best practice treatments
• Completed training in team building, management of assaultive behaviors and de-escalation techniques
Case Manager II for Civil Appellate/ Unified Family Court State of Florida Eleventh Judicial Circuit Court, Miami, FL 07.2013 -05.2018
• Analyze appellate cases to be set in front of an Appellate scale future-proof core
• Investigate whether an Administrative Appellate case meets the legal standard to be set in front of a Civil or County Court Judge seating at an Appellate capacity
• Collaborate in conjunction with the Appellate Staff Attorneys at the General Counsel on Appellate matters such as cases continued, appellate calendars, assignment of attorneys to the Appellate Panels
• Administer and reviews the work of professional and clerical subordinates
• Develop, monitoring and processing of the department's agenda items
• Establish the agenda process among departmental units; reviews committee meeting results to ensure
• Provide judicial support at UFC court hearings
• Coordinate and schedule Mediate dates, prepare Orders of Referral for Family Court Services
• Preform case management functions maintaining and tracking compliance with Florida Statutes, Rules of Procedure, and local rule requirements governing Family, Juvenile Dependency and Delinquency, and Domestic Violence Injunction cases, tracking and monitoring judge’s caseload
• Draft court orders, and providing judicial support to manage caseload effectively in accordance with the local Administrative Order and Florida Supreme Court mandate
• Evaluate children’s well-being and Dependency case permanency outcomes; monitor and track compliance with terms of court orders, including obtaining necessary reports back to the court
• Screens foreclosure summary judgment submissions for compliance with civil and local rules and administrative orders to assure completeness and readiness for scheduling for hearing
• Reviews court files where issues arise and prepares files for final hearing
• Communicates with counsel and law firms about package errors and problems
• Completed events in CMS including judgments entered
• Prepared various Motions and Orders in Foreclosure action
• Receive directions from administrative superior who evaluates my work for adherence to departmental policies and attainment of desired goals and objectives through personal conferences and review of reports of operations
• Coordinates complex administrative duties with department-wide responsibility
• Manage projects over specialized projects and program coordinator
• Develop and manage small contracts, grant proposals and budgets
• Reviews civil law cases at point of entry into the court system and continues to monitor cases through final disposition.
Education
Master of Science in Counseling (Specialization in Addiction& Mental Health) Grand Canyon University (completed 01-09-2019)
Bachelor of Science in Paralegal Studies
Everest University (Completed 07-10-2010)
Psychology Courses Completed 30 (Specialization in Mental Health) Kaplan University (Transferred)
Interned Miami-Dade County Juvenile Service Department JUVENILE ASSESSMENT COUNSELOR
06.2018-10.2018
• Provide direct services to clients and manage caseload including intakes individual and family counseling group counseling and crisis prevention and management as prescribed by Department of Juvenile Justice (DJJ) and Substance Abuse Overlay Services (SAOS)
• Complete required documentation efficiently and on-time including Mental Health Treatment Plans
• Contribute to weekly treatment team staffing collaborating with colleagues to ensure strongest treatment plan for each patient
• Lead emergency crisis counseling implementing behavior management systems and consistently adhering to code of ethics mental health laws and regulations Certificates
• Baker Act, Managing Aggression, Communicating with difficult patients
• Suicide Prevention Education 2022, Age Specific Care and Cultural Awareness
• Documentation Review
• Reporting Abuse, Neglect, Exploitation, & Human Trafficking
• Mental Health First Aid Certificate, CPI Non-Violent Crisis Intervention
• TDD/TTY Hotline Certificate, Stroke Education Basics
• Parenting Skills & Domestic Violence Certificate, Miami-Dade Ethics
• Co-Occurring Disorders-Exploring DSM5, Evidence-Based Treatment for co-occurring
• CPR/AED Adult Pediatric & First Aid
• Cognitive Behavioral Therapy, Introduction to Diversity and Inclusion
• Professional communication
• Policy Development
• Living in Balance
• Transitioning to Supervisor
• Infection Disease Prevention and Control
• Providing Culturally Sensitive and Responsive Behavioral Health Services to Diverse Populations
• Incident Reporting, Affirmative Duty Requirements, and Title V of the ADA
• Recovery Oriented System of Care (ROSC): Guiding Principles, Treatment Planning, and Symptom Management
• Confidentiality and HIPAA: State and Federal Laws Professional Skills
• Bilingual: Fluent in Creole and English
• POWERCHART, SCHAPPBOOK PROD, FSFN System, QUEST System,
• SIEMENS, CERNER, FORM ON DEMAND, KNIGHT SOFTWARE INC. (KIS EXPRESS), PM-OFFICE, SHAREPOINT, MIRACLE, INFORMS
• Windows XP, Vista and 7, MS Office Suite, CMS/New Track, Internet Explorer, DSM-5, DSMV, MOCHA/CJIS, BDI-2, BAI, PHQ-9, GAD-7, PCL-5
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