Customer Service Care Coordinator
Resume:
Valerie D. Scott
Carrollton, TX *****
**********@*****.***
Work Experience
Mail Clerk: Ampcus Cyber Contractor (for New York Life)
• Ensured timely completion of tasks by managing daily schedules efficiently
and prioritizing workload.
• Handled sensitive customer information with discretion, adhering to strict
data privacy regulations at all times.
• Processing all mail request, via email in a timely manner. Using UPS and
USPS mail.
• Ordering supplies, copy paper, ink cartridges, mailing envelopes, etc.
Reservationist
American Airlines - Fort Worth, TX
2021 to 2023
• Handle contacts from customers and gain their trust by providing solutions to their travel needs.
• Listen to the customers’ needs and proactively offer options.
• Generate revenue by selling tickets and related products/services.
Care Coordinator I
Cardinal Health - Lewisville, TX
2019 to 2021
• Provide intake services and setup for all new patients.
• Coordinated the patient's care with physician offices, nurses, pharmacists and patients. Coordinated prescription deliveries and refills for patients.
• Supported other team members in the healthcare teams
• Answer phone calls from patients, medical offices and customer service representatives. Handling the profiling of prescriptions.
Patient Care Coordinator
Alliance RX Walgreens Prime - Frisco, TX
2018 to 2019
• Assisted patients with placing orders via inbound and outbound calls, for specialty Medications. Using Script Med Software.
• Interacted with, insurance verification department, Dr's (MDO) offices, in house pharmacy to ensure the members got their medication and there was no interruption in their therapy.
• All in a timely manner via overnighted mail.
Customer Service Scheduler
Mobilex USA
2016 to 2018
• Provided prompt, accurate and courteous responses to customers • Solve routine and complex problems.
• Answered 100 plus incoming customer service calls and or orders per day.
• Display active listening and superior customer service skills for both external & internal customers.
• Documented activity to the DDF system • Consistently check appropriate DDF screen for report results to call back to customer. Also used Script-med systems.
• Display the ability to enter orders manually via our fax process - Display the ability to operate the phone system effectively • Adhere to work schedule.
Microsoft Word, Outlook •Soft Phone Systems, team oriented with capabilities for leading a team • Active listener and critical thinker • Excellent oral and written communication.
15+ years Customer Service, Receptionist, Organizational Skills, Order Entry, Venipuncture, Phlebotomy, Patient Care, Laboratory Experience.
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