Property Management Customer Service

Doraliz Fernández

Office Manager Office Administrator – Property Management (Remote)

407-***-**** *******.**********@*****.***

PROFESSIONAL SUMMARY

Dominican-born and Central Florida-raised, Doraliz Fernández brings a family-oriented spirit to her professional life, valuing relationships, flexibility, compassion, and perseverance. Since transitioning from hospitality to property management in 2015, she has built a strong career supporting HOA operations and administrative functions. Doraliz is fluent in English and Spanish, and is skilled in managing communications, office systems, and client relations. She thrives in remote work settings and is passionate about creating organized, efficient processes that support team success.

PROFESSIONAL EXPERIENCE

GPS Realty and Property Management

Office Assistant Maintenance Coordinator Process Creator October 2017 – April 2025

Supported property management operations, handling tenant communications, maintenance coordination, and vendor relationships.

Developed and documented internal processes to streamline maintenance workflows and administrative tasks.

Assisted in the creation and execution of leases and property management agreements.

Managed multiple property management platforms including Appfolio, PropertyWare, PropertyMeld, and Leadsimple.

FirstService Residential

Administrative Assistant August 2015 – January 2018

Provided administrative support for community associations (HOAs), managing client interactions, meeting documentation, and resident communications.

Handled phone and email correspondence with attention to customer service standards.

Supported internal team coordination through Microsoft Teams, Outlook, and Zoom.

JetBlue Airways

Remote Customer Service Agent June 2016 – August 2016

Delivered exceptional service via phone and email, assisting customers with travel inquiries and booking changes remotely.

Demonstrated strong remote communication skills and ability to maintain company standards in a virtual environment.

Private Psychology Office

Office Assistant January 2016 – June 2016

Managed appointment scheduling, patient records, and office communications.

Ensured HIPAA compliance and provided front-office support for client-facing operations.

Various Employers (Hospitality Sector)

Food Server 2008 – 2016

Developed exceptional communication and customer service skills in high-volume, fast-paced environments.

EDUCATION

- Associate of Science, Medical Science

- High School Diploma

- Certified Zumba Instructor

SKILLS

- Bilingual: Fluent in English and Spanish

- Effective Communication & Professional Phone Etiquette

- Office Management & Remote Work Efficiency

- Lease and Property Management Document Preparation

- Software: Appfolio, PropertyWare, PropertyMeld, Leadsimple, Outlook, Gmail, Second Nature, Zillow, MLS, Tenant Turner, Tenant Evaluation, Lease Evict, Authentisign, MightyCall, Microsoft Teams, Zoom

- Social Media Platforms: Instagram, Facebook

- Proficient in Microsoft Word, Excel, and Email Management

PROFESSIONAL DEVELOPMENT

- Completed training webinars hosted by Leadsimple and Law Offices of Heist, Weisse & Wolk, PLLC focused on property management best practices and legal compliance.

PERSONAL INTERESTS

- Outdoor activities and adventure-seeking with family

- Passionate about fitness and wellness

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