Customer Service Call Center

Kiera Tubbs

*** ******* ***** ***, * Montgomery, Alabama 36105

334-***-**** ********@*****.***

Professional Summary

Customer-focused and results-driven Call Center Representative with 6 years of experience in handling high volume inbound and outbound calls. Eager to apply meticulous problem-solving skills and a commitment to operational excellence in a remote customer service role. Employment History

Customer Service Representative

Walmart, Montgomery, Alabama

May 2024 – Present

- Devised customer-oriented curriculum focusing on enhancing service experience

- Managed customer interactions via phone, improving customer engagement and satisfaction Call Center Representative

CDK Global, Montgomery, Alabama

January 2021 – October 2023

- Handle 60-80 inbound calls daily, providing prompt assistance with account inquiries, billing, and troubleshooting.

- Documented interactions using Salesforce CRM, ensuring accuracy and compliance. Customer Service Agent

Hire Dynamics, Montgomery, Alabama

June 2018 - December 2020

- Managed outbound call campaigns to retain customers.

- Trained and mentored 5+ new hires on call handling procedures and systems.

- Reduced average call time by 15% through efficient issue resolution and proactive communication. Education

Candidate for Associates in Nursing

Troy University – Montgomery, Alabama

May 2018 – 2023

Key Skills

- Customer Service & Support

- Call Handling & Phone Etiquette

- Conflict Resolution

- Technical Support

- Order Processing & Billing

- Multitasking in Fast-Paced Environments

- Team Collaboration

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