Care Manager Medical Assistant

DAWN BELL

Jacksonville, FL *****

************************@*****.***

(904) 544 - 2369

Professional Summary

Conscientious Healthcare professional offering over 10 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Communicative

Chronic care manager offering many-year background in following set medication programs. Proficient in performing all procedures of good nursing care. Highly skilled in taking and recording vital signs. Authorized to work in the US for any employer

Work Experience

Travel Certified Medical Assistant

UF Health Jacksonville Physicians, Inc.-Jacksonville, FL March 2024 to Present

Please prepare patient electronic medical records to make sure that all appropriate documentation is present for each patient visit.

Room patients obtain a full set of accurate vital signs and document them in achart or EHR. Coordinate medical refill requests between the patient and the physician Administer medications as ordered by the provider (e.g. injections, oral and topical) for which you are qualified and instructed.

Assist/perform all necessary patient procedures for which you are qualified. May perform EKGs, spirometry testing, dressings, and wound care depending on practice makeup Triage and screen patient calls and assist patients with questions regarding their care. Assisting with patient referrals and/or authorizations for surgical procedures or other procedures as needed.

Patient Care Assistant

Southeast Health-Dothan, AL

September 2023 to March 2024

Takes vital signs and records this information on a medical chart Assists with the collection of lab specimens

Transports patients to and from operating rooms, laboratories, and examining rooms Helps with bathing and grooming tasks

Assists patients who need help walking or standing Communicates a patient’s needs to nurses and doctors as appropriate Feeds patients, ensuring that any special dietary needs are strictly adhered to Aids people in the use of any medical devices and equipment required for their specific condition Assists individuals with taking medication when needed Lifts patients to move them and prevent bedsores

Updates relief workers on any unusual situations that may need to be addressed during their shift Chronic Care Manager (remote)

Trinity Health Associates-Holiday Beach, TX

November 2023 to February 2024

• Educate post-hospital patients on discharge instructions, medication reconciliation, follow up appointments, and any resources to help the patient transition successfully from the hospital setting back to their home environment.

• Conduct an assessment and work with the patient to develop an individualized care plan. The assessment may include obtaining medical and family history, asking about current level of physical ability, cognitive awareness, emotional status, determining patients environmental safety at home, and discussing any financial or legal end of life issues.

• Help the patient obtain outside resources to improve their quality of life including finding someone to assist with ramps or grab bars, helping to locate assistance with medication costs or utilities, ensuring patient has transportation to and from doctor visits, showing the patient where to apply for food stamps if needed, etc.

• Provide education on chronic disease processes to prevent hospitalizations.

• Ensure coordination of care between the patients, their physicians, their home care team including home health services and their appointed family members.

• Act as an advocate for patients.

• Provide crisis intervention as needed.

• Answer inbound employee and/or supervisor injury report calls where triage is not required, within a fast-paced remote call center environment. Immediately transfer calls requiring triage to the appropriate triage queue.

Follow standard operating procedure and client specific directives in order to correctly gather pertinent information from injured workers or supervisor and enter into proprietary software to complete the call report.

Use professional phone etiquette & excellent customer service skills during phone interactions to help ensure client satisfaction & retention. Effectively assist the caller with problem solving all issues related to their call.

Promote clear and coherent verbal communication with callers following an appropriate line of questioning and clarification of information when needed. Read & apply all client specific directives as they appear throughout the call process, gathering or providing information to injured worker and/or supervisor as directed. Responsible for collecting and inputting data elements that will support the documentation and reports Follow HIPAA Compliance Policies to protect the confidentiality of information. Travel Certified Medical/Patient Care Assistant/Assistant Travel Float/ Chronic Care Manager

Northwest Florida Community Hospital-Chipley, FL

November 2022 to August 2023

• Documented vital signs and health history for patients in clinic and hospital environments.

• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.

• Collected and documented patient medical information such as blood pressure and weight.

• Assisted with routine checks and diagnostic testing by collecting and processing specimens.

• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

• Completed clinical procedures and gathered patient data for interpretation by physician.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.

• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.

• Verified patient insurance coverage and collected required co- payments.

• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.

• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

• Obtained client medical history, medication information, symptoms, and allergies.

• Taught patients about medications, procedures, and care plan instructions.

• Called and faxed pharmacies to submit prescriptions and refills.

• Communicated with nurses and physicians regarding core measures and other evidence-based practice compliance.

• Coordinated care by leading daily patient rounds and facilitating communication among nurses, ancillary staff and physicians.

• Delivered comprehensive planning, implementation and evaluation of plans of care.

• Assessed risk factors of patients and made referrals for further services.

• Collaborated with healthcare providers to drive continuity of care.

• Completed psychosocial evaluations and needs assessments.

• Facilitated support groups for patients and families dealing with chronic illnesses.

• Maintained detailed records of patient progress, documentation of services and case notes.

• Assisted patients in accessing housing, financial assistance and other community resources.

• Provided patient and family education on available resources and self-care strategies.

• Worked with medical teams, patients and families to implement effective treatment plans.

• Coordinated patient discharge planning and follow-up care.

• Managed caseload to satisfy multiple patients with diverse needs.

• Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.

• Proficient at data entry, speed and accuracy, that is acceptable to enter information while listening & engaging in conversation with caller. Must be able to type at least 25 words per minute. PC proficiency is required, with experience in Microsoft Office applications including Word, Excel and Outlook

Bathing hourly checks and changing patients care

Medical Assistant Technician

AdhereRx - an Adhere Health Company (remote)WFH-Nashville, TN November 2021 to November 2022

• Service inbound calls Medicare partners assist patients with getting appointments for exam prescription refills helping people to sign up for I pharmacies

• Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.

• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.

• Coordinated verification and filling of more than 100 daily prescriptions in high-volume pharmacy environment.

• Excellent communication skills, both verbal and written.

• Strengthened communication skills through regular interactions with others.

• Used advanced health informatics knowledge and judgment to promote colleague involvement in planning, decision-making and evaluating outcomes.

• Worked closely with subject matter experts to develop solutions and improvements for clinical systems.

• Make outbound calls to patients, healthcare professionals, and pharmacies to enroll, onboard, and obtain prescriptions for new patients.

• Demonstrate ability to actively listen, understand patient questions and provide accurate answer or solutions. More complex questions, inquiries, or information requests outside of the scope of knowledge

• Strong problem solving ability with effective oral and written communication skills

• Have strong interpersonal skills and exhibit good judgment Electronic refill request processing

Medication Refills

Refilling drug draws

Managing prescription refills

Problem-Solving

Critical Thinking

Clerical Support

Active Listening

PPE Compliance

Self-Motivated

Decision-Making

First Aid/CPR

Training and Development

Dependable and Responsible are transferred to the health care plan, clinician, or pharmacy for resolution.

• Interact with healthcare professionals of all levels involving patient medications.

• Practices discretion and care regularly when working with sensitive/confidential data about the patient, department, or company.

• Uses software applications to document patient call interactions

• Nature of work requires minimal supervision, is largely self-directed, and is accountable for defined duties. The job requires the use of independent judgment

• Exercise excellent written, verbal, listening, and interpersonal communication skills necessary to effectively interact with all levels of internal and external parties, convey information correctly, manage difficult situations, and always represent AdhereHealth in the most favorable manner

• Clearly explains all policies and procedures on both incoming and outgoing calls. On an ongoing basis, educate members about their benefits and MVP’s procedures.

• Develops a comprehensive understanding of all lines of business. Has the technical skills required to be able to perform the task efficiently?

Condiment refilling

Patient education and counseling

Medicare and Medicaid process

Loss prevention management

Medication Therapy Management

Wellness services

Certified Medical Assistant

Uf Health North Orthopedic Surgery /CCM-Jacksonville, FL April 2014 to November 2021

• Assessed calls and inquiries to prioritize services based on medical emergencies

• Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly

• Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy

• Oriented and trained new staff on proper procedures and policies

• Updated inventory, expiration and vaccine logs to maintain current tracking documentation

• Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes

• Sanitized, restocked and organized exam rooms and medical equipment

• Implemented care and efficiency improvements to support and enhance office operations

• Verified appropriate lab couriers picked up collected lab specimens by checking paperwork

• Conducted monthly and quarterly inventory of supplies using facility cost reporting records

• Compiled necessary documents for surgical billing packages

• Obtained pre- and post-treatment vital signs and weight

• Taught patients about medications, procedures and care plan instructions

• Escorted patients to examination rooms

• Assisted physicians in follow-through of care

• Kept views unobstructed by retracting, sponging and suctioning surgical sites

• Applied antiseptics and sterile dressings to cover surgical locations and boost healing

• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted

• Submitted prescriptions to pharmacy via phone, fax or web

• Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms

• Obtained accurate medical histories from patients, highlighting critical information

• Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs

• Assisted with routine checks and diagnostic testing by collecting and processing specimens

• Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions

• Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history

• Directed patients to examining rooms and coordinated transportation assistance as necessary

• Completed clinical procedures and gathered patient data for interpretation by physician

• Obtained client medical history, including medication information, symptoms and allergies

• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment

• Offered age-appropriate patient care before, during and after exams

• Gathered supplies needed for cardiac imaging procedures

• Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation

• Monitored patients' response to dialysis therapy and reported any unusual findings to nurse supervisor

• Report significant information and changes in patient condition to nurse supervisor

• Triage; assess patients and determine the urgency of their condition

• They collect data, make assessments, and determine needed interventions with patient care

• This includes evaluating symptoms, effectiveness of treatment and when to call back

• Document patient complaints/symptoms, advice and patient/caller response.

• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

• Directed patients to exam rooms, fielded questions, and prepared for physician examinations. Medical Assistant

First Coast MD Weight Loss Center-Jacksonville, FL August 2011 to April 2014

• Observed and recorded patients' responses to therapies and exercises to report to practitioners and recommend adjustments to treatment plans

• Worked with cardiac patients to develop exercise recovery plans, deliver education on exercise and nutrition, and monitored physical endurance and progress Multi-line phone talent

Complaint resolution

Training development aptitude

Retail materials management

Staff education and training

CRM

Order fulfillment

Service standard compliance

Money handling abilities

Stocking and replenishing

Recordkeeping strengths

Stock management

Medical terminology knowledge

International sales support

Shipping procedures understanding

Electronic health records

Medical Records Management

Payment collection

Medical billing and coding

• Gathered exercise data to develop individualized strength and conditioning programs for patients recovering from cancer

• Assisted with routine checks and diagnostic testing by collecting and processing specimens

• Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.

• Obtained the client's medical history, medication information, symptoms, and allergies.

• Called and faxed pharmacies to submit prescriptions and refills.

• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

• Taught patients about medications, procedures, and care plan instructions.

• Collected and documented patient medical information such as blood pressure and weight.

• Obtained client medical history, medication information, symptoms, and allergies.

• Completed clinical procedures and gathered patient data for interpretation by physician.

• Helped improve patient outcomes by educating and advising on relevant treatments and care.

• Obtained and documented patient medical history, vital signs and current complaints at intake.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff. Medical Assistant/Chiropractic Assistant

Amazing Spine Care-Jacksonville, FL

August 2011 to April 2012

Medical Assistant

Southeast Orthopedics( Extern-Jacksonville, FL

November 2011 to January 2012

Medical Assistant/Receptionist

Family Care Partners Temp (Call Center)-Jacksonville, FL May 2010 to April 2011

Front End Team Leader

Winn-Jacksonville, FL

December 2004 to December 2009

Education

Certification /Diploma in Medical Assisting

Everest University - Jacksonville, FL

November 2014 to November 2015

High school diploma

Florida State College Jacksonville - Jacksonville, FL January 2014

Skills

• Weight loss

• Epic

• Google Suite

• Blood sampling

• Customer service

• Typing

• Medical office experience

• Front desk

• ICD coding

• Time management

• Vital Signs

• Experience Administering Injections

• Microsoft Office

• Medical receptionist

• Medical terminology

• EMR Systems

• HIPAA

• CPT coding

• Discharge planning

• Organizational skills

• ICD-10

• Administrative experience

• Triage

• Medical management

• Medical Coding

• Care plans

• Social work

• Case Management

• Analysis skills

• Communication skills

• Vital signs

• Computer skills

• Catheter care

• Sales

• English

• Phone etiquette

• Monitoring patient progress

Goal Setting

Networking with staff

Disease management standards

Social history intake procedures

Assessing needs

Admitting processes

Quality of life guidelines

MS Office

Teamwork and Collaboration

Cultural Awareness

Flexible and Adaptable

Interpersonal Communication

Teambuilding

Organization and Time Management

Multitasking Abilities

Excellent Communication

• Office experience

• Phlebotomy

• Documentation Review

Certifications and Licenses

Driver's License

Certified Medical Assistant

First Aid Certification

CCMA Certification

CPR Certification

RMA

Certified Case Manager

Food Handler Certification

BLS Certification

AED Certification

x-ray certification

BC/BE Internal Medicine

NRCMA

acls certification

Medical License

bc/be

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