Team Lead Case Manager

SAMIR BAYAN

linkedin.com/in/samir-bayan/ **** Newport Rd, Apt. 3D, Portage, MI 49002 269-***-**** *****.*****@*****.***

PROFESSIONAL EXPERIENCE

Team Lead/Supervisor July 2023 — Current

Pfizer Global Supply, Kalamazoo, Michigan, USA

Lead and manage team operations, ensuring adherence to safety guidelines and regulatory requirements, while overseeing multiple projects and daily activities.

Drive continuous improvement by investigating equipment failures, proposing solutions, implementing corrective actions, reviewing procedures, and providing developmental support to colleagues.

Tech Resource Developer and Interpreter February 2023 — July 2024

Bethany Christian Services, Grand Rapids, Michigan, USA

Collaborate with Comcast to provide technological assistance plus device access, setup and training.

Perform real-time oral interpretations or translations of material from Pashto/Dari into English & vice versa.

Refugee Resettlement Case Manager January 2022 — February 2023

Bethany Christian Services, Grand Rapids, Michigan, USA

Organize and provide culturally sensitive case management services to 60-80 clients per month.

Harmonize confidential, medical and federally sensitive data for clients, partner organizations and the DOS.

Coordinate community-based resources, client services and client support for U.S. arrival to citizenship.

Sr. Fiduciary/Operation Specialist January 2019 — July 2019

EQRA, a World Bank-funded Project of the Ministry of Education (MoE), Kabul, Afghanistan

Identified operational bottlenecks and high fiduciary risks to facilitate streamlined implementation of the EQRA development objectives and devised internal guidelines for maintaining transparency and efficiency that became official standard operating procedures for the $300MM EQRA project and the MoE.

Implemented and advised on financing, procurement and reporting strategy under the Minister and Deputy Minister of Education for the purposes of departmental administrative alignment and financial compliance.

Tracking Manager January 2016 — December 2018

EQUIP II, a World Bank-funded Project of the Ministry of Education (MoE), Kabul, Afghanistan

Received Ghazi Mir Bacha Khan Medal (Afghanistan’s highest dedicated public services civil award), 2018.

Harmonized inter-departmental project management amongst department heads in the finance, procurement and infrastructure departments by managing timelines on design, contracting and delivery.

Innovated solutions between MoE leadership and operations to improve process flow and provide compliant packages within more effective timeframes for the allotted budget.

Oversaw project progress for the functional areas of procurement from end-to-end, including forecasting, outsourcing and delivery, especially as related to high areas of financial risk.

Secretariat Coordinator, Secondary Education September 2015 — December 2015

ESPA II, a Danish (DANIDA)-funded Project of the Ministry of Education (MoE), Kabul, Afghanistan

Managed effective and smooth coordination within the MoE and between the MoE and Danish Embassy concerning ESPA II program operations and advised both parties on program deployment.

Arranged meetings and events concerning overall national/provincial strategy for ESPA II program.

Procurement Manager March 2012 — August 2015

ESPA II, a Danish (DANIDA)-funded Project of the Ministry of Education (MoE), Kabul, Afghanistan

Prepared annual and project-based procurement plans for MoE programs.

Coached and supervised line employees and civil servants in all development procurement activities.

Centralized procurement activity assessment and strategy as convergence point for all governmental and non-governmental organizations cooperating with the MoE.

Projects Implementation Tracking Officer January 2011 — March 2012

ESPA II, a Danish (DANIDA)-funded Project of the Ministry of Education (MoE), Kabul, Afghanistan

Created and maintained action plans for tracking the rollout of development projects.

Collected and analyzed development project implementation reports from program offices and support units.

Identified project bottlenecks and devised methods on expediting timely project execution.

Administration and Finance Assistant, Acting Team Leader August 2009 — January 2011

Girls’ Scholarship Program, German Technical Cooperation (GTZ) Kabul, Afghanistan

Designed activity plans, contracts and guidelines for Teacher Training Center administrators.

Maintained timely, accurate and transparent records for all financial transactions.

Established, mentored and supervised line employees on daily office activities.

EDUCATION

Master of International Development Administration January 2020 – December 2021

Western Michigan University, Kalamazoo, Michigan, USA

Fulbright Scholar

Bachelor of Business Administration November 2007 – December 2011

Kardan University, Kabul, Afghanistan

PROFESSIONAL DEVELOPMENT

Professional Medical Interpretation Certificate (Bethany Christian Services, 2023) Understanding Racism Workshop (Community Organization for Racial Equity Michigan, 2022) Psychological First Aid (Michigan Bethany Christian Services, 2022) Healthcare Transformation and Capacity Enhancement (Planning Development Programs Seminar, 2021) Red Flag in Procurement & Anti-Corruption Workshop (World Bank Afghanistan Office, 2018) Trained Ministry of Finance Staff on Procurement Basics (Afghanistan Ministry of Finance, 2017) Trained Ministry of Education Subnational Leadership on Procurement in Schools (Afghanistan Ministry of Education, 2014) World Bank Procurement Guidelines Trainings (Sri Lanka 2014 & India 2013) UNDP/NIBP National and Subnational Education System Immersion Exchange (India, Afghanistan 2012)

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