Call Center Social Media
Resume:
Kelvin Sanders
Charlotte, NC 28213
********@*****.***
EXPERIENCE
**** – Present Team Coach Biloxi, MS
Asurion Call Center
Increased team performance by 15% within first year by implementing coaching programs and one on one training sessions with agents. During team meetings would play games to judge agent’s knowledge of Verizon phones and equipment to let agents have some fun together and build morale. Instructed agents on the importance of building rapport with clients to make the call personal. Monitor team members’ systems activity to ensure appropriate actions, compliance with corporate and regulatory practices, and data integrity.
2011 – Present Owner/Desktop Technician Biloxi, MS
Affordable Computer Repair
Troubleshoot and resolve technical issues for clients at their location, via remote access, over phone and text accurately and efficiently. Set up, install, test, and configure desktops, laptops, printers, RAM, PCIe cards, and LCD screens in laptops. Perform diagnostics, repair or replace malfunctioning hardware and software. Support clients with connectivity issues. Install and configure streaming devices. Recruit, interview and hire technical support agents for large projects as needed.
2010 -2018 Administrative Assistant Gulfport, MS
Goodwill Industries of South MS.
Played a crucial role in supporting an array of tasks in a fast-paced corporate environment. Maintained all company computers and peripherals. Provided the marketing department with a new company website, wrote commercials to air on TV, and stared social media sites to advertise company sales and provide information to customers. Assisted finance by completing bi-weekly payroll reports, inputting sales information into Sage to accurately account for all retail store sales. Made Power Point presentations for the CEO for meetings and special functions. Booked travel for executive staff when needed and explained their itineraries.
EDUCATION
2009 Tech Skills Charlotte, NC
A+ Certification
1981-1983 Central Piedmont Community College Charlotte, NC
AA Business Administration
SKILLS
Customer Service, Data Entry, Sales, Desktop Support, CRM’s, Social Media Management, Google Docs,
Recruiting, Travel Agent, Microsoft Office, Accounting, Remote Support, Website Design, Graphics Design, Call Center, and Mobile Device Support
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