Pricing, Management, and Administrative Support Professional

Michelle Jones

678-***-**** *******-*****@*******.***

A motivated and outcome-oriented Business professional dedicated to efficiently executing high-impact initiatives. Proficient in steering

projects, adept at meeting tight deadlines, and excelling under pressure. Eager to capitalize on new Marketing and Communication

opportunities to advance my career, contribute value to the team, and drive results that elevate company success.

RELEVANT SKILLS: Enable, VOS, & Sales Force Operating Systems; Mass Data Management; Works well under pressure; Adaptability; Attention to Detail; Microsoft Office programs; Critical thinking & Problem solving; Organization

EDUCATION

Bachelor of Science in Marketing, Georgia State University

August 2016-May 2021

●Marketing major/Business Management minor

●Dean’s List 2019; Academic Achievement Lists 2017-2021

●GPA 3.6

PROFESSIONAL EXPERIENCE

Pricing Specialist-Veritiv Corporation

June 2024-Present

•Utilizes price tools and processes to ensure pricing accuracy and credibility

•Maintains pricing on all accounts including customer specific outputs

•Works directly with the customer and sales professionals as source for pricing and margin management

•Assists with sales training to maximize price performance and utilization of pricing tools.

•Engage with sales and sales management to improve seller pricing scores, minimize overrides, and improve transaction accuracy.

•Ensures minimum margin thresholds are maintained with appropriate sales management approval, manage customers with campaign exceptions.

•Provide expertise to pricing discussion and provide advice when pricing large or long term customer pricing decisions.

•Work in tandem with business leaders to ensure all pricing related initiatives are rolled out to sales.

•Research and resolve pricing errors within pricing and ERP systems.

•Provide reporting (overrides, opportunity reports, scorecards, ad hoc) and conduct analysis.

•Ensure connectivity and alignment with cost and rebate teams.

•Perform price/product analysis looking for growth opportunities and review with the sales team.

•Provide product and vendor knowledge on their assigned accounts and viewed as a valued resource by peers and managers.

•Respond to pricing related inquiries.

•Prepare, process, and publish Weekly Price Campaigns.

●Veritiv Cultural Ally: 2022-Current

●Inaugural Black Experience Employee Resource Group Community Engagement Coordinator: 2023-2025

Costing Administrator-Veritiv Corporation

June 2021-Present

●Top performing Cost Admin in 2022 and 2023

●Record and manage cost data across various systems including Enable, Sales Force, VOS, Oracle UniSCORE, and Smartsheet

●Ensure adherence to daily performance metrics while overseeing inbound cost activities within Main Internal/PO/Kitting &

Converting group boxes and processing Existing Item Request (EIR) inquiries

●Facilitate clear and comprehensive communication with internal stakeholders such as Sales, CXP, Contracts & Rebates

as well as external suppliers, addressing inquiries promptly and thoroughly

●Collaborate with cross-functional teams including Supply Chain Planning, Sourcing, Item File Maintenance, Category

Management, Accounts Payable, and Suppliers to validate costs and resolve pricing discrepancies

●Support the implementation of new category strategies aimed at achieving cost savings

●Maintain accurate documentation for all cost-related entries and updates

●Proactively identify and escalate potential critical cost issues to relevant stakeholders and assist in implementing

timely resolutions

●Assist Cost Specialists in larger projects and updates related to supplier and market changes

●Provide necessary training, education, and documentation to support various functional areas and onboarding

●Accurately and efficiently upload corrugated supplier market cost changes in accordance with established processes

and policies for both small and mid-size suppliers, including preferred and non-preferred vendors

●Adhere to Veritiv's cost change policy in supplier management to ensure vendors are held accountable for negotiated

pricing and cost reductions

●Create, maintain, and present costing protocols and project updates to other departments

●Plan and Lead joint Costing & Pricing team call for monthly 50/90/1 meeting

●Plan and lead several BE monthly member calls and activities.

●Consistently execute monthly volunteer events, locally and nationally, across Veritiv locations

●Norcross Employee Engagement Committee lead: 2021-2023

●A3 Employee Resource Group Career Committee Co-lead: 2022-2023

Office Manager- Milner Voice and Data

May 2010-August 2015

●Managed day-to-day office operations to support smooth workflow across departments including sales, logistics, and executive leadership.

●Coordinated facility maintenance, supply chain communication, and vendor relationships to ensure seamless production and office support.

●Maintained accurate inventory of office and operational supplies, negotiating vendor contracts to cut costs and streamline delivery.

●Served as primary liaison between corporate leadership, HR, and administrative staff, fostering strong internal communication.

●Scheduled and coordinated executive meetings, company-wide events, and departmental briefings to align organizational goals.

●Oversaw onboarding and training of new hires, ensuring compliance with OmniMax policies and safety regulations.

●Implemented process improvements using digital tools (e.g., Microsoft 365) to increase office productivity.

●Supported finance team with invoice tracking, budget monitoring, and expense reporting to maintain operational accuracy.

●Developed and enforced office protocols and procedures, ensuring a safe, efficient, and professional work environment.

●Led employee engagement initiatives to improve retention and strengthen company culture across multiple locations.

Account Manager

June 2004-April 2010

●Managed and developed relationships with key county clients

●Provided exceptional customer service and support

●Achieved a 95% client satisfaction rate

●Demonstrated expertise in orchestrating and overseeing multifaceted projects from conception to completion

●Conducted regular business reviews and identified opportunities for upselling/cross-selling

●Organized large datasets to ensure accuracy and data integrity

●Maintained customer data and contracts totaling over $100M

●Experience in creating and maintaining databases for large volumes of data

●Helped reduce invoice collection times by working to streamline account receivable processes

●Helped create employee engagement events and celebrations

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