Project Management, technical writing, training development

JEREMY ECKHOUS

West Bloomfield, MI ***** Cell: 248-***-****

E-mail: **************@*******.*** www.linkedin.com/in/jeremyeckhous

Technical Communications, Training, & Project Leadership

A flexible, insightful, and experienced project manager that has worked with automotive manufacturing, OEM marketing, and IT sectors. Experienced in a wide range of solutions software, and able to develop responsive multimedia output (DL, Video, WBT) in any unique technical environment. Knowledgeable in quality theories and practice (DFMEA, DFM, QAF, Six Sigma). Experienced in mobile solutions development, and automotive infotainment deployment. Experienced interpreter of highly technical source data, e.g., engineering, and product technical content, statistical data. Early adopter and technology evangelist, speaker, and influencer.

• Team leadership and technical team project management. • Learning strategy and content development • Responsive technical documentation strategy & authoring. • Curriculum assessment and development •Learning process. • Mobile Learning Planning & Strategy • Web-based learning development tools • Agile project management & tools. •MP4/MP3 production/editing. • Digital communications project management for Agency and Enterprise. Researcher/author/blogger on mobility topics, e.g., user mobility, in-vehicle Infotainment Systems, V2V, V2X, ADAS. Project lifecycle management of Extended Reality (AR,XR,VR) projects.

CAREER EXPERIENCE

BorgWarner Electric Vehicle Charging Systems 5/2023 – 4/2025

Global Manager, Engineering Technical Documentation

Initiated and managed engineering technical support documentation for Borg Warner Electric Vehicle Charging manufacturing division. Directing technical content development in NA, China, and NA markets. Created global content development and validation structure for emerging EV charging products. Originated and edited technical product training for field service team. Interacting with engineering product development and test engineer SMEs to document and train on new product. Developed knowledge management system in SharePoint, and Confluence. Researching multimedia solutions for delivering JIT field service performance support systems. Reported to Global Engineering Services Director.

BizLink Technologies Lake Orion, MI 3/22- 3/23

Technical Writer & Instructional Systems Developer

Developed engineering and skilled trades manufacturing training content for GM Manufacturing Engineering Technical Learning University (TLU). Researched, developed, and implemented first-ever WBT titles for GM TLU. Primarily automotive manufacturing content, e.g., Pneumatics, Hydraulics, PLCs, Robot Maintenance, Conveyance. Project management, needs assessment, print and eLearning delivery, validation, and implementation. Developed content for UAW skilled trades student and instructor guides and lab workbooks. Interacted with GM Manufacturing Engineering and skilled trades communities. Researched deployment of augmented reality and enhanced digital learning delivery strategies for GM TLU.

ImmersionISD, LLC (consultant) Lawrence Tech Centrepolis Business Accelerator

Technical communications consulting company, delivering training and technical work instructions solutions. Needs assessments, training plans development, and technical writing solutions in conventional and advanced delivery media.

●ImmersionISD Training and Technical Writing Assignments. Completed Parts Inventory software WBT training for Stellantis/FCA. Edited and adapted Blue Cross Blue Shield Medicare Advantage CSR training materials. Developed Stellantis Fleet management WBT “Managing Governmental and Commercial Fleet Markets.”

●Supplied technical writing support and instructional development support for Lawrence Tech University Centrepolis Accelerator. Developed Augmented Reality (AR) JIT training strategy for EcoClean industrial finishing division. Developed and delivered SAE “Intro to Industry 4.0 “. Developed hybrid VR/DL/ILT course “Intro to Robotics” on Oculus 2 and Google Classroom for Mott Community College. Developed XR training POC for OU Industrial Engineering Siemens conveyor simulator. Evangelist and educator for Industry 4.0 and technology-focused industrial workplace transformation, e.g., Spatial Technology, Infotainment/ADAS Augmented Reality, Robotics. Oakland University adjunct senior engineering capstone project leader- AR project development. Fall, 2019.

General Motors - Global Engineering Training (GET) Warren, MI 4/16-11/18

Technical Trainer/ Project Manager

Developed a wide range of GM Engineering training and technical publications, with focus on video-based ILT and WBT delivery. Worked directly with GM engineer SMEs, analyzing technical communications requirements, and developing technical training materials. Used advanced learning development models and Agile project management to develop courses in Lectora, video ILT, Oracle UPK developer, Developed extensive MP4 videos of Automotive parts design and manufacturing processes. Used analytical techniques to assess validity and efficacy of training interaction and OJT performance. Deployed and updated courseware on GM global LMS. Led sessions on use of multimedia and demonstrated AR/XR models to GM GET colleagues during all-GM learning community conference. Developed technical Training on DFMEA, PFMEA, GD&T, Vehicle Dynamics, Closures, Body Structures.

University of Michigan Medical Center (Med Center IT) Ann Arbor, MI 10/15 – 4/16

Technical Writer/Training Project Developer

Developed documentation and technical publications to support U/M Med Center Information Technology. Developed software documentation, user support materials, technical illustrations, and reports. Created web-based and video training materials using Adobe Captivate, Adobe Acrobat Pro, Audacity and Camtasia. Managed technical documents for HSDW, updating MCIT, MDC, and MCCiRC data dictionaries. Collected requirements and authored web-based learning materials for MCIT and HSDW.

Toyota Motor Corporation - Toyota Technical Center NAIS (VUDBS) Ann Arbor, MI 6/14 -9/15

Technical Writer and Project Manager

Embedded in IT project development team. Developed software documentation and technical training materials to support Toyota engineering and technical business management staffs. Researched learning and performance requirements developed learning project plans, formal learning objectives, course outlines, and course content. Developed web-based and written learning materials, video tutorials, job aids and support tools. Used a wide range of development tools, e.g., Camtasia, Madcap Flare, and Captivate. Assisted with usability and screen design initiatives for major software development projects. Assisted with Agile project management and provided quality assurance function in validation and testing. Performed assessment of documentation effectiveness and subjective assessment of overall quality.

Mobile Comply, Inc. Pontiac, MI 6/13 - 6/14

Project Manager and Chief Content Developer

Start-up mobile consulting company providing mobile device consulting, mobility training, and project management to clients throughout Southeast Michigan area.

Wrote and delivered a wide range of mobile strategy and operations training for C-level clients, senior IT professionals, and mobile app developers. Focus on device operations, mobile policy formulation, and mobile security. Co-wrote and edited global mobility certification curriculum, CompTIA Mobility+, for IT Professionals, launched 11/13. Developed business for mobile device training with national partner, New Horizons Training Centers, and CompTIA; focused on mobile policy development, mobile device management, security, and encryption. Facilitating research and marketing campaigns for national roll-out, developing live and online Mobility+ learning curriculum for local and national clients. Wrote blog posts and whitepapers on vehicle telematics, mobile technology, M2M topics; connected vehicles, V2V and V2i content. Assisted with automotive mobility engineering curriculum for Society of Automotive Engineers launched in 2015.

EDUCATION/ASSOCIATIONS/PUBLICATIONS

●Education – M.Ed., Education (Instructional Systems Development); BA, Telecommunications/Broadcast Engineering – Michigan State University, East Lansing, MI. MIT Executive Education – IT for Non-IT Executives. Lawrence Technological University – MS, Technical Writing (DNF)

●PMP Certification - Lawrence Technological University: Project Management Professional. PMP#1609650.

●Memberships – Project Management Institute (PMI). Society of Automobile Engineers (SAE), Virtual and Augmented Reality Association (VRARA) Education Committee.

●Publications – Mobile Comply-CompTIA Mobility+ Certification Training. (2013). Northwood University Automotive Studies undergraduate texts, CompTIA Mobility Plus Certification Exam Prep Handbook 2013, 2014. Features for MI Tech News.

●Digital Learning and Development Tools- Adobe Acrobat Pro, Madcap Flare, Lectora, Articulate Storyline, Adobe Captivate, Audacity, Camtasia, SnagIt, HyperSnag, Synthesia

●Project Management Tools - MS Project, Atlassian JIRA, Confluence; BaseCamp, Slack, MS Sharepoint, MS Teams.

●Productivity Tools - Office 365, Google Suite, MS Publisher, MS Visio, MS Sharepoint, MS Project, MS Teams, Zoom

COMMUNITY SERVICE/VOLUNTEER

●2019- 2022 Gleaners Community Food Pantry

●2022 Forgotten Harvest farm worker/volunteer

●2021-2022 Free Bikes for Kids bike donation program. Volunteer mechanic

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