Customer Service Store Manager
Resume:
Hanna Honeman
Miami, FL *****
*************@*****.***
Professional Summary
Birthday: 11/11/2001
Age: 23
During the gaps in my work experience, I was either doing off the book jobs, as in working in Restaurants for a month or so at a time when help was needed. Or nannying while still attending school. Authorized to work in the US for any employer
Work Experience
Barista/Cashier
Cafe Bonjour-South Miami, FL
September 2024 to December 2024
• Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew
• Provided exceptional customer service by greeting customers with a friendly demeanor and taking accurate orders
• Managed cash register transactions accurately and efficiently while maintaining a clean and organized workspace
• Followed health and safety guidelines to maintain cleanliness in the cafe area at all times Assistant Store Manager
Rusty Lantern Markets-Portsmouth, NH
May 2024 to July 2024
• Assisted store manager in overseeing daily operations, including inventory management, staff scheduling, and customer service
• Trained and mentored new employees on company policies, procedures, and customer service standards
• Managed cash handling procedures, ensuring accuracy and compliance with company guidelines
• Coordinated promotional events or sales initiatives to drive foot traffic into the store and increase brand awareness
Waitress
Gibb's Garage Bar & Grille-Portsmouth, NH
August 2023 to July 2024
• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
• Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections
• Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery of meals to tables
• Managed multiple tables simultaneously during peak hours while maintaining attention to detail and providing personalized service
• Handled cash transactions accurately using point-of-sale systems while adhering to company policies on cash handling procedures
• Maintained cleanliness of work areas including dining room floors, tables, chairs, utensils, glassware, etc Waitress
The Dive-Gilford, NH
June 2021 to August 2022
• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
• Walked around on a boat, going up and down stairs
• Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery of meals to guests
• Managed many guests simultaneously during peak hours while maintaining attention to detail and providing personalized service
• Handled cash transactions accurately using point-of-sale systems while adhering to company policies on cash handling procedures
Hostess/Busser
Tilt'N Diner-Tilton, NH
August 2018 to October 2019
• Greeted and seated guests promptly, ensuring a positive first impression
• Assisted in maintaining cleanliness and organization of the dining area, including clearing tables and resetting for new guests
• Collaborated with servers and kitchen staff to ensure smooth communication and timely service
• Managed guest flow efficiently during peak hours to minimize wait times
• Handled cash transactions accurately while adhering to established cash handling procedures Walgreens Cashier
Walgreens-Tilton, NH
December 2017 to June 2018
• Provided exceptional customer service by greeting and assisting customers with their purchases
• Efficiently operated cash register, accurately processing transactions and handling cash
• Assisted customers with product inquiries, locating items, and providing recommendations Education
Online course in Criminal Justice
Southern New Hampshire University - Remote
May 2023 to Present
High school diploma or GED
Winnisquam Regional High School - Tilton, NH
August 2016 to June 2020
Skills
• Childcare
• Microsoft Excel
• Cash handling
• Computer skills
• Microsoft Word
• Microsoft Outlook
• Serving
• Host/Hostess
• Customer service
• Front desk
• Cashiering
• Hospitality
• Multi-line phone systems
• Guest services
• Typing
• Barista Experience
• Microsoft Office
• Retail sales
• Food Service
• Animal care
• Time management
• Microsoft Powerpoint
• Sports coaching
• Phone etiquette
• Restaurant experience
• POS
Languages
• english - Fluent
Links
https://www.facebook.com
Certifications and Licenses
Driver's License
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