Project Management Patient Safety

Shannon L. Jensen, MBA, BSN, RN, CCRN, MEDSURG-BC

W315S3181 Harvest View Drive

Waukesha, WI 53189

Cell 409-***-****

***************@*****.***

CAREER PROFILE

A dynamic healthcare leader, project manager, and former military officer with over fifteen years of experience driving organizational change, quality improvement, acute and critical care delivery, and healthcare education. Expertise includes project and change management, operational leadership, interdisciplinary team collaboration, and workforce development. Proven success in leading complex healthcare initiatives, enhancing patient safety, strengthening regulatory compliance, and optimizing resource allocation in high-pressure environments. Experienced in managing large-scale hospital incident command operations, education program development, and strategic planning. Additional strengths include executive communication, data analysis, process improvement, and staff mentoring. Committed to advancing healthcare excellence through innovation, perseverance, and collaborative leadership.

SKILL HIGHLIGHTS

Organizational Project and Change Management (VHA PROSCI Certified Change Management Instructor)

Critical and Acute Care Clinical Expertise (CCRN, MEDSURG-BC Certified, Rapid Response Team Member)

Healthcare Operations Management

Data Analysis and Process Optimization

Collaborative Leadership and Strategic Problem-Solving

Staff Education and Development

Executive Level Communication and Organizational Influence

Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, Access)

Crisis Management and Contingency Planning (Incident Command Operations)

LEAN Six Sigma Certified, Agile and Waterfall Project Management

CORE ACCOMPLISHMENTS

Project Management:

Led multiple division and hospital wide performance improvement projects from inception to completion and sustainment, with intent to improve quality, streamline workflows, increase regulatory compliance and improve Veteran and staff satisfaction.

Resourced data analysis, continuous feedback loops, and key stakeholders to provide real time quality outcomes to front line staff.

Data Analytics:

Analyzes and interprets data for drafting of reports to executive leadership for strategic planning and business decision-making.

Utilizes data driven metrics to analyze project performance and continuously streamline processes, utilizing both agile and waterfall project management.

Operational Leadership:

Led a military field medical detachment during multiple field training exercises to establish safe medical care to operationalized military staff.

Detailed on two occasions to the hospital-wide incident command team for national fluid shortage and executive order action items, as the assistant planning section chief.

Served as a clinical Rapid Response team member for care of veterans in critical health emergencies.

PROFESSIONAL EXPERIENCE

CLEMENT J. ZABLOCKI VA MEDICAL CENTER

Hospital Incident Command- Assistant Planning Section Chief

Milwaukee, Wisconsin

February 2025 – Present

Key Accomplishments:

Hospital Incident Command project manager for Executive Order action planning.

Led the completion of multiple Executive Order action plans related to the increase in government efficiency.

Project managed the contingency planning of a decreased workforce across multiple divisions.

Created and implemented multiple data spreadsheets for clear analysis of current state and future state of workforce allocation and impact to Veteran’s healthcare.

CLEMENT J. ZABLOCKI VA MEDICAL CENTER

Acute Care Division Education Coordinator

Milwaukee, Wisconsin

December 2022 – Present

Key Accomplishments:

Acute Care Division Leader who collaborates with Quality Management, Patient Safety Management, High Reliability Coordinator, Systems Redesign, and the Pathways to Excellence Coordinator to identify system vulnerabilities and develop processes and programs that advance patient care and safety across the care continuum.

Project Manager and Multidisciplinary Team Leader for hospital quality improvement projects including:

oIntroducing behavioral rounds to Acute Care hospital divisions; this is now endorsed by the national VHA Workplace Violence Prevention Director and adapted nationally

oIncreasing education compliance via streamlined tracking and data analysis

oImproving interdisciplinary communication, by leading the Acute Care Division RN-Provider collaboration workgroup and facilitating the rollout of hospital wide paging and communication guidelines

oLeading two major BCMA documentation resolutions related to skin and nutrition EHR documentation

oStreamlining provider EHR documentation of behavioral restraints within the acute inpatient division

Provides 6CN and Acute Care Resource Pool Nursing Staff with continuous education and training on nursing protocols, procedures, and skills.

Streamlined and improved the onboarding and orientation process for newly hired Nurses and Nursing Assistants. Have currently oriented and trained 41 new employees since December 2022.

CLEMENT J. ZABLOCKI VA MEDICAL CENTER

Hospital Incident Command- Assistant Planning Section Chief

Milwaukee, Wisconsin

November 2024 – February 2025

Key Accomplishments:

Hospital Incident Command project manager for nationwide IV Fluid shortage.

Created and disseminated over 100 evidence-based hospital fluid conservation strategies and sustainment for Medicine, Nursing, Pharmacy, and Supply Chain Management divisions.

Created and implemented Resource Allocation and Demobilization (RAD) rounding initiatives for sustainment of IVF conservation strategies.

CLEMENT J. ZABLOCKI VA MEDICAL CENTER

ICU Clinical Nurse II-Charge Nurse

Milwaukee, Wisconsin

April 2018 - December 2022

Key Accomplishments:

Staff Registered Nurse and Charge nurse of an 18-bed adult multidisciplinary intensive care unit and a variably sized COVID-19 acuity adaptable unit.

Rapid Response/Code team ICU nurse responding to rapidly declining patients and patients in full cardiac arrest.

Awardee of multiple Daisy nominations and two Daisy Team Awards.

THIRTY-ONE GIFTS, LLC

Independent Director

Milwaukee, Wisconsin

January 2016-November 2019

Business Analyst and leader of a team of 38 consultants across 11 states.

Self-employed Direct Sales Representative meeting and exceeding monthly sales and team sales goals.

Responsible for sponsoring, training, implementing and coaching of all team and many non-team consultants, while still maintaining a strong personal business.

Innovative with designing, presenting and participating in professional development opportunities locally, nationally and internationally.

CLEMENT J. ZABLOCKI VA MEDICAL CENTER

ICU Clinical Nurse II-Charge Nurse

Milwaukee, Wisconsin

October 2014 - October 2016

Key Accomplishments:

Staff Registered Nurse and Charge nurse of an 18-bed adult multidisciplinary intensive care unit.

Rapid Response/Code team ICU nurse responding to rapidly declining patients and patients in full cardiac arrest.

U.S. NAVY RESERVE NURSE CORPS

Assistant Officer In Charge (OIC)/Unit Manager

Expeditionary Medical Facility Great Lakes, Milwaukee Wisconsin

June 2012 – December 2015

Key Accomplishments:

Led a field medical detachment of over forty interdisciplinary medical personnel.

Responsible for the training and readiness of all detachment Q personnel, as well as daily operations of the Naval Operations Support Center Medical Clinic.

Acting ICU unit manager during field operations with entire field battalion.

CBRNE (Chemical, Biological, Radiological, Nuclear, and Explosives) certified.

WAUKESHA MEMORIAL HOSPITAL

ICU Registered Staff Nurse

Waukesha, Wisconsin

October 2012-October 2014

Key Accomplishments:

Cared for and monitored critically ill medical and surgical patients with critical lines, titratable IVs, medications, and advanced respiratory compromise.

Shared Governance Committee Infection Control Co-chair. Participated in Quality management assessments of best practices within the ICU.

Participated in Joint Commission surveys and hospital Stroke certification.

U.S. NAVY NURSE CORPS OFFICER

ICU Registered Staff Nurse & Charge Nurse

Pensacola, Florida

June 2009 – June 2012

Key Accomplishments:

Staff Registered Nurse and Charge Nurse of a 6-bed multidisciplinary Intensive Care Unit

Rapid Response Team Member

PICC line Certified Nurse, ACLS & PALS instructor, TNCC Certified

Labor & Delivery/Mother, Infant, & Child Nurse

Pensacola, Florida

May 2008 – June 2009

Staff Registered Nurse in a 10 bed Mother/Infant/Child unit.

Rotated between Labor and Delivery, Antepartum, Postpartum, Triage, Operating Room, PACU, and Pediatric care units.

EDUCATION

University of Wisconsin- Parkside

Kenosha, Wisconsin

Master of Business Administration: concentration Program & Project Management - 2025

Marquette University

Milwaukee, Wisconsin

Bachelor of Science in Nursing & Psychology – 2008

CERTIFICATIONS & TRAINING

VHA Change Management Instructor: 3/2024 - present

Lean Six Sigma Yellow Belt Training: 10/2024

PROSCI VHA Change Management Practitioner: 10/2024

Zablocki Emerging Leaders: 10/2023-09/2024

MEDSURG-BC Certification: 08/2024 – present

U.S. Navy Department Head Leadership Course: 02/2015

U.S. Navy Division Officer Leadership Course: 08/2008

CCRN Certification: 04/2014 – present

Trauma Nursing Care Course (TNCC) Certification: 10/2013

ACLS Instructor: 08/2008- 08/2012

PALS Instructor: 08/2008- 08/2012

Marquette University Navy ROTC: 08/2004 - 06/2008

AFFILIATIONS/RECOGNITION

American College of Healthcare Executives: Professional member

Wisconsin Nurses Association (WNA): Professional member

American Nurses Association (ANA): professional member and certified nurse; 2023 – present

American Association of Critical Care Nurses (AACN): professional member and certified nurse; 2014 - present

RELATED PUBLICATIONS/ PRESENTATIONS

Jensen, S. & Atlija, K. (2024, October). Guarding the Frontline: [poster presentation]. Nurses Association of Veterans Affairs 2024 Annual Conference, Norfolk, Virginia, United States.

Jensen, S., Atlija, K., & Peterson K. (2024, April 19). Saving the bedside: The development and implementation of the first preventive approach to combating workplace violence in acute care units [poster presentation]. Building Bridges Southeastern Nursing Research Conference, Milwaukee, WI, United States.

Jensen, S. (2023, April 21). Increasing Education Compliance through Development of an Education Tracker [Poster presentation]. 2023 Wisconsin League for Nursing Spring Conference, Milwaukee, WI, United States.

REFERENCES

Stephanie Harlow, Nurse Manager, Incident Command Team Member

*********.******@**.***; Cell: 262-***-****

Benjamin Trapp, RN Outcomes Coordinator

********.*****@**.***; Cell: 414-***-****

Alex Hoffman, Supervisory Program Support Analyst, Incident Command Team Member

****.*******@**.***; Work: 920-***-**** ext. 72708

Angelina Kinter, Acute Care Division Manager

********.******@**.***; Cell: 414-***-****

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