Event Operations Office Coordinator
Resume:
Summary
Work experience
Kristin Chapman
********@*****.***
Winter Springs, FL 32708
To secure a permanent position which would allow me to use my current skills and knowledge as well as continuing to grow and learn. Supervisor/Toll Collector
TTEC Government Solutions - Kissimmee, FL
August 2022 to February 2025
Supervised toll collectors and other staff.
Responsible for counting, preparing funds, assigning and collecting all monies used by collectors.
Responsible for preparing deposits, weighing vaults and transferring funds to Brinks for transport to bank.
Reviewed scheduling to ensure all positions were filled. Monitor security camera systems at main plaza as well as any entrance and exit ramps plaza was responsible for.
Collected vaults from ramps, returning vaults to the plaza to weigh in and enter into the computer system to set up for transfer to Brinks for deposit at the bank.
Responsible for giving breaks to all collectors at appropriate times to ensure adequate time to complete all tasks assigned.
Awarded employee of the month and employee of the year in 2024. Assistant to Logistics Manager
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Rupari Food Services - Winter Springs, FL
September 2021 to June 2022
Answered phones in a professional and courteous manner. Completed all paperwork necessary for shipping orders in a timely manner. Maintained customer and vendor files.
Coordinated with buyers, outside sales representatives from suppliers, cold warehouses and drivers in order to schedule pickup and delivery of orders. Maintained records for product inventory in cold warehouses. Office Coordinator
Landings at Lake Henry - Haines City, FL
June 2021 to September 2021
Greeted residents and customers and answered phones in a courteous and professional manner.
Prepared correspondence as needed.
Utilized Yardi program to maintain resident files. Maintained office files.
Ordered and verified receipt of supplies.
Collected payments from residents and assist in setting up electronic payments.
Followed up on any delinquent accounts and coordinate repayment Showed the community and available homes to interested parties, Coordinated the completion of all paperwork and closing documents between buyers and sellers.
Communicated with residents and assisted them with any question or issues that may arise.
Assisted in coordinating the set up of and participate in community events. Created and maintained a positive community environment. Shift Supervisor
Starbucks Corporation
July 2007 to April 2020
Supervised multiple employees in various fast paced positions. Supported employees in various positions in the store including order taking at the drive thru and in person in the store, made orders to the customers specifications, prepared food orders all in a timely manner. Ensured employees performed any other tasks assigned to them, offering support where necessary.
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Education
Performed opening and closing supervisory duties including counting cash, preparing deposits, performing inventory counts, entering them into the computer and submitting them on time, preparing and submitting store orders, accepting store orders, ensuring employees clock in and out on time, ensuring all procedures are followed at all times.
Interacted with and got to know customers. Assisted customers with any concerns, positive or negative. Ensured each customer has a great experience, bringing them back to the store regularly.
Server, Key Holder, Training Coordinator
Chili's Bar &Grill
August 2002 to November 2010
As a server I interacted with customers by taking their orders, communicating with the kitchen and bar to ensure drinks and food were made properly and delivered in a timely manner. Providing the customer with a great experience ensuring their return.
As a keyholder I was responsible for performing the duties of a mid manager. These duties included supporting the hostess, servers, bartenders, kitchen staff in performing their duties, interacting with guests and generally making sure the shift ran smoothly. Taking money at the end of the shift and entering charges into the computer, preparing safe drops and recording information in the computer.
As training coordinator I was responsible for all aspects of the server training program. I certified fellow servers to be trainers, set up the training program from orientation to final server test, designed a system to reward trainers for all the extra work that goes with training.
Prepared training schedule and documented all trainees and trainers performance for general manager.
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Associate's degree in Veterinary Technology
Miami Dade Community College - Miami, FL
September 1987 to December 1989
Diploma in Veterinary Technology
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Skills
Medical Arts Training Center - Fort Lauderdale, FL January 1989 to November 1989
Diploma
Miami Sunset Senior High School - Miami, FL
August 1984 to June 1987
Yardi
Google Docs
Customer service
Cash register
Basic math
Property Leasing
Guest services
Cash handling
Accounts Payable
Organizational skills
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Data entry
Account Management
Management
Communication skills
Microsoft Office
Inside Sales
Computer skills
Driver's License
Certified Notary Public
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