Business Partner Executive Assistant

Angelica M. Gonzalez

SF Bay Area ********@*****.*** 650-***-****

Summary

Global Executive Business Partner Executive Operations & Strategy Executive Communication Executive Team Liaison · Workplace Operations Leader · Strategic Calendar & Travel Management · Customer-Facing Executive Support · Leadership Alignment · Event & VIP Experience Coordination · Confidential & Discreet Strategic Executive Business Partner with extensive experience supporting CEOs/Presidents in high-growth, customer-centric environments. Known for building workplace operations from the ground up, acting as a trusted gatekeeper to leadership, and driving customer engagement initiatives that directly impact business growth. Proactive and results-oriented, with a strong track record of improving executive efficiency, scaling support teams, and enhancing internal collaboration across global organizations. Strengths

Trusted primary point of contact and gatekeeper to executive leadership.

Built and led workplace operations, facilities, and executive support services during periods of rapid growth.

Orchestrated executive-level customer engagements, VIP experiences, and board communications.

Skilled in coaching and scaling high-performing Executive Assistant teams.

Proactive, highly organized, and discreet; adept at anticipating needs and solving problems before they arise.

Experienced in IPO preparation, cross-functional collaboration, and high-stakes event planning. Professional Experience

Zoom Video Communications – San Jose, CA

Executive Business Partner to Founder/CEO, Chief Product Officer, and President April 2017 – 2025

- Acted as the primary point of contact and trusted gatekeeper for the CEO, managing inbound communications, prioritizing engagements, and protecting executive focus on strategic initiatives.

- Built and led Zoom’s workplace operations function from inception, overseeing facilities management, executive support services, and administrative operations globally during a period of hypergrowth.

- Partnered with the CEO, CPO, and President to drive executive priorities, streamline operations, and manage customer-facing initiatives that contributed to Zoom’s successful IPO.

- Led and developed a team of 8–10 Executive Assistants, improving team productivity by 30% and elevating the standard of executive support across the organization.

- Spearheaded customer engagement programs, coordinating executive roundtables, VIP customer visits, and strategic account meetings that strengthened customer relationships and supported revenue growth.

- Managed complex international calendars, global travel, board communications, and confidential executive initiatives with precision and efficiency.

- Introduced scalable processes that reduced administrative turnaround times by 40%, enabling executives to dedicate more time to innovation, customer success, and market expansion.

- Planned and executed leadership offsites and cultural initiatives that enhanced team collaboration, alignment, and morale during rapid scaling phases. Silicon Valley Data Science – Mountain View, CA

Executive Assistant to CEO February 2014 – March 2017

- Supported the CEO across all business operations, customer initiatives, and internal priorities, improving executive availability for strategic projects by 20%.

- Served as a key liaison between the CEO, customers, investors, and internal teams, enhancing client relationships and driving operational efficiency.

- Managed complex scheduling, travel coordination, confidential communications, and event planning during the company’s early growth stage.

- Oversaw office management, procurement, and facilities operations to support headcount expansion and operational scalability.

Audience Inc / Knowles – Mountain View, CA

Executive Assistant / Personal Assistant to VP of Engineering September 2011 – January 2014

- Provided comprehensive support to the VP of Engineering across business and personal priorities, including executive scheduling, customer demos, and engineering showcases.

- Managed sensitive communications, travel planning, and executive projects, contributing to improved customer satisfaction and team alignment. Arvato Finance / Google Campus – Mountain View, CA HR Head Support Manager October 2007 – September 2011

- Delivered end-to-end HR support for onboarding, benefits, employee relations, compliance, and training for staff at Google Campus.

- Led operational HR initiatives, produced headcount and turnover reports, and maintained HRIS systems, enhancing accuracy and data-driven decision-making during a period of rapid organizational growth.

Jackson & Wallace LLP – San Francisco, CA

Collections Specialist 2006 – 2007

- Streamlined collections operations, consistently exceeding monthly cash application targets and reducing outstanding receivables.

- Managed client communications, resolved payment discrepancies, and provided documentation to expedite settlements and improve customer payment behavior. San Francisco Association of Realtors – San Francisco, CA Billing & A/R Associate 2003 – 2006

- Managed billing and accounts receivable processes for a large membership base, ensuring accurate invoicing and timely collections.

- Reconciled member accounts, processed payments, and resolved billing inquiries, improving member satisfaction and financial accuracy.

- Produced financial reports for leadership to track outstanding balances and revenue performance. Education & Certifications

- Associates in Accounting – College of San Mateo, San Mateo, CA

- Licensed Cosmetologist/Esthetician – State of California (1988)

- PHR Certification (2010)

- Member – Society for Human Resource Management (SHRM) Skills & Tools

- Executive Operations, Calendar & Email Management (Outlook, Gmail)

- Workplace & Facilities Management (Google Workspace, Microsoft 365)

- Customer Engagement Support (Zoom Meetings, Zoom Events, Salesforce CRM)

- Event Planning & VIP Experiences (Cvent, Zoom Webinars, Asana)

- Travel & Expense Management (Concur, TripActions/Navan)

- Board Communications & IPO Support

- Document Management (Google Drive, Dropbox)

- HRIS Systems (Workday, SAP SuccessFactors)

- Project Coordination Tools (Trello, Asana, Microsoft Teams, Monday.com)

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