Business Analyst Project Management

Project Manager / IT Systems Process Analyst / Team Lead

AREAS OF EXPERTISE

Project Management

Lead project teams/matrix environment

Process determination/ implementation

Portfolio Management

Problem analysis/resolution

Software as a Service Implementations

Professional Qualifications

Results oriented IT Systems Process Analyst and Senior IT Project Manager who enabled the corporation to achieve its goals through efficient planning and deployment of IT technology. Solid foundation of problem-solving skills that allowed me to maintain project time schedules while keeping projects at or under budget. Leadership abilities enabling me to assemble teams coach and motivate staff to fulfill the needs of the enterprise.

PROFESSIONAL EXPERIENCE

Planview, Austin, TX (remote in Holly Springs, NC) 01/2019 - Present

A software development company headquartered in Austin, Texas. Planview provides industry leading Portfolio Project Management solutions.

Senior Customer Success Manager

Customer Success team member responsible for a portfolio that more than 30 active customers.

Meet with the customer executive teams to provide an executive business review.

Provide guidance to customers on best practices in using the portfolio project management solution.

Responsible to ensure annual licensing renewals for customers.

Work with the customer to demonstrate the value of the solution within the customer’s solution to the customer’s management team.

Use project management and IT process analysis skills to work with customer and internal teams to increase efficiencies in the development of applications.

oWorked with customer project teams to provide project management expertise and process improvements to best use resources for software development.

Work with the Account Executive to agree upon and execute the customer’s success plan.

Senior Technical Account Manager (Tasktop acquired by Planview July 2022)

Technical advisor responsible for a portfolio that more than 30 active customers.

Use project management and IT process analysis skills to work with customer and internal teams to increase efficiencies in the development of applications.

oWorked with customer project teams to provide project management expertise and process improvements to best use resources for software development.

Use technical skills to provide enhancements to the integrations between SDLC solutions.

Liaison between product engineering, internal business teams, and external customers.

Deutsche Bank, Cary, NC 06/2016 – 01/2019

A German investment bank and financial services company headquartered in Frankfurt, Hesse, Germany. The bank is present in 58 countries with a large presence in Europe, the Americas and Asia. As of December 2017, Deutsche Bank is the 17th largest bank in the world by total assets.

Assistant Vice President, Platform Services / Delivery Optimization 06/2016 – 01/2019

Lead the U.S. SDLC Professional Services Team to provide process expertise and application training to global applications development and business teams.

oResponsible for direct reports within the professional services team for the 3 Deutsche Bank locations at the Cary, NC, New York, NY, and Jacksonville, FL locations.

Act as IT application owner, program manager, project lead, and subject matter expert for the Jama requirements management application.

oProvide training and coaching to global teams on the creation of project requirements and the use of the Jama tool to record and receive stakeholder approvals within the tool

Act as IT application owner, program manager, project lead, and subject matter expert for the Tasktop integration application to automate the integration of SDLC tools.

oProvide project teams with process expertise on the use of the middleware tool to eliminate duplication of effort in creating requirements and defects in the Jama, JIRA, and ALM tools.

Use project management and IT process analysis skills to work with application and business teams to increase efficiencies in the development of applications.

oWorked with global project teams to provide project management expertise and process improvements to best use resources for software development.

Coached teams on the use of enterprise SDLC applications to improve delivery processes.

oUsed coaching skills to enhance global teams to reduce team cycle times in the delivery of software applications via the introduction of more agile processes.

Pioneer Data Systems

Deutsche Bank 12/2015 – 06/2016

A consulting company providing staffing to Fortune 500 corporations since 1995. Pioneer Data Systems caters to a wide range of practice areas, including Pharmaceutical / Clinical Research, Engineering, Accounting and Finance.

Senior Applications Technical Specialist I 12/2015 – 06/2016

Largely responsible for providing support for the software development lifecycle (SDLC) Governance Application which is managed in ServiceNow.

Use project management and business analysis skills to implement new functionality to the SDLC Governance Application.

An active SDLC tools and standards team member. The SDLC tools and standards team implements and supports many different applications related to the software development lifecycle, including requirements management, source control, automated build and deployment, etc.

LORD Corporation, Cary, NC 06/1998 – 09/2015

An $880 million privately held International Corporation with a presence in 26 countries. LORD Corporation is a diversified technology and manufacturing company developing highly reliable adhesives, coatings, motion management devices, and sensing technologies that significantly reduce risk and improve product performance. For more than 90 years, LORD has worked in collaboration with our customers to provide innovative oil and gas, aerospace, defense, automotive and industrial solutions.

Client Support Leader / IT Systems Analyst 10/2014 – 09/2015

Strategic IT position that includes interfacing with all levels of the IT staff to determine key performance indicators that assist in the determination of the priorities of the IT department through data analysis and interpretation of the information from the Service Now IT Service Management solution.

Evaluated ITSM solutions performed analysis for the configuration of the internal IT Help Desk.

Evaluated, configured, and implemented phone systems to be used by the IT Help Desk.

Acted as project lead for the implementation of the Service Now ITSM solution for change management.

Evaluated and selected external vendors to complete setup and configuration of the I3 phone system.

Coached and developed three (3) Help Desk employees, one (1) Asset Manager, and one (1) Service Desk Software Administrator in the achievement of company-wide goals including call center, tier one call resolution, and the administration of the Service Now ITSM software solution.

Developed and implemented systems that reduced redundancy and increased internal customer satisfaction.

Improved the cooperation and coordination across the IT Organization through the configuration, management, report creation, and tuning of the Service Now SaaS IT Service Management (ITSM) solution.

Staff IT Systems Analyst 01/2005 – 10/2014

Performed as an IT Systems Process Analyst

oSAP systems process analyst for SD, MM, PP, MD, and QM modules.

oLiaison between IT, internal business customers, external vendors, and external customers.

oDetermined project methodology to be used for projects (either Agile or Waterfall)

oUsed process mapping tools in MS Visio to map the current and future business processes.

oPerformed gap analysis on business processes.

oCreated project requirements and deliverables.

Created story cards for Agile projects.

Created work breakdown structures and project time lines for Waterfall projects

oUsed Six Sigma tools to validate gaps, determine projects, and prioritize projects.

oWorked with senior management to determine project budgets.

Project Management Office team member responsible for the planning and execution of the manufacturing operations portfolio that had up to 30 active projects. Later transitioned to the Project Management Office team member responsible for the planning and execution of the IT infrastructure portfolio that had up to 160 active projects.

Project lead for numerous projects (any duration projects several with budgets over $1 million).

oCreated SAP process maps for business processes in the SD, MM, and PP modules.

oCreated work breakdown structures to determine project tasks.

oPerformed as the Scrum Master for projects using the Agile project management method.

Created then used story cards to keep project on task and ensure project deliverables were met on schedule.

Facilitated daily sprint meetings to prioritize and assign activities.

Facilitated daily sprint retrospective meetings.

oUsed project planning tools such as MS Project to validate project progress to milestones.

oWorked with both business and IT resource managers to identify and acquire the correct project resources.

oCreated technical, non-technical documentation and training material as a project lead.

oCompleted projects on time and on budget.

Resource for three (3) Project Leaders and the IT Senior Managers accountable for goals in the areas of IT infrastructure and manufacturing operations for project delivery and budgets.

Facilitated and coordinated numerous projects with external vendors for SaaS (Software as a Service) implementations examples include; behavior based safety, small parcel shipping, IT operations (Service Now), and narrow casting (Navori)

Facilitated and coordinated the projects to move the corporation’s primary data center to a new physical location. The move also required the planning and execution to consolidate a manufacturing plant and office campus from two (2) separate facilities to a new single facility. This was the largest project in company history with the IT portion of the project being one of the largest portions of the project as it affected more than 800 employees and the creation of a new data center.

Senior IT Systems Specialist 06/1998 – 01-2005

Responsible for creating or modifying programs for the AS400 and VAX manufacturing systems.

Infrastructure support for five (5) manufacturing facilities located in 4 US states.

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FMC Measurement Solutions – Smith Meter, Erie, PA 10/1984 – 06/1998

An $8 billion publicly held International Corporation with a presence in 140 countries a world leader in flow measurement and control of petroleum products, delivering a range of liquid and gas custody transfer solutions.

Computer Operations Team Leader

Responsible for the Computer Operations team that included supervision of two (2) Computer Operators and

two (2) Data Entry staff.

Implemented the initial five (5) PC servers and completed the installation of all network switches for the Erie, PA facility.

Project management for the telecommunications, network, and mainframe projects.

Operator / Programmer

Lead Computer Operator

Computer Operator

US Navy, San Diego, CA 11/1977 – 09/1979

Served in the US Navy and completed the Broadened Opportunity for Officer Selection and Training (BOOST) school. I was honorably discharged to accept an ROTC scholarship.

Education and Training

Integrity Coaching Certified

LORD Leadership Compass

Six Sigma Green Belt

Microsoft Certified Professional

B.S., Computer Science Edinboro University of Pennsylvania Edinboro, PA

A.S., Computer Technology Edinboro University of Pennsylvania Edinboro, PA

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