Quality Assurance Child Support
Resume:
SHUBHA JAIN
*****.******@*****.***
SUMMARY:
•6+ Years of diversified experience in Software Quality Assurance and Testing in Integrated Eligibility System, Financial, & Insurance domain.
•Experience in the Software Testing Life cycle (STLC) starting from creating Test Plans, Test Cases to performing different types of testing and validation.
•Good understanding of Software Development Life Cycle (SDLC) and QA methodology.
•Involved in creation and implementation of Test Plan and Test Strategy Document outlining the scope and objectives.
•Prepared and documented Test Cases, Test Scenarios, Test Scripts, Traceability Matrices and Defect Reports.
•Strong experienced in all levels of Testing such as Positive testing, Negative testing, Integration Testing, Functional Testing, UI Testing, System Testing, Regression Testing and User Acceptance Testing (UAT), SQL, Batch Testing, Interface Testing and Cross Browser testing.
•Involved in Tracking defects using HP ALM/Quality Center.
•Involved in writing, updating, and maintaining the test documents for various stages of Testing for reference and auditing purposes.
•Knowledge of SQL database tools for researching, testing, and resolving identified system issues
•Performed extensive database testing to validate the outbound and inbound files from multiple interfaces.
•Experience with State Benefit programs such as Child support project with exposure to various services such as locating parents, establishing paternity, Interfaces, interstate, establishing and enforcing child support orders, receiving, and distributing child support payments.
•Involved in review meetings with project managers, business analysts, developers, and process owners during various QA methodology phases.
•Participated in walkthroughs and defect report meetings periodically.
•Support UAT end to end, collaborate with different team to take it to closure.
•Familiarity with Agile, hybrid Agile and waterwall frameworks.
•Skill in analyzing, evaluating, and translating information into easily understandable and concise documents and oral presentations.
•Ability to work in a fast-paced environment with minimal supervision and complete work tasks in a timely manner.
•Ability to coordinate and solve complex problems, handle multiple priorities/tasks, and meet deadlines with general supervision.
•Ability to accurately estimate changes or enhancements with minimal amount of effort.
•Ability to learn, quickly comprehend, and apply new concepts, technology, and tools.
•Ability to communicate clearly both verbally and in writing.
TECHNICAL SKILLS:
Testing Tools: HP-ALM Quality Center, Rally, Version One
Microsoft Tools: MS office Suite (Word, Excel, PowerPoint)
Languages: SQL, VB, HTML, XML
Database: Oracle, SQL Server, Microsoft Access
Browsers: Internet Explorer, Firefox, Chrome
Operating System: Windows, UNIX, LINUX
Software Methodologies: Agile, hybrid Agile and waterwall frameworks
PROFESSIONAL EXPERIENCE:
UnitedHealth Group, NJ
Jan 2022 - Current
QA Engineer
UnitedHealth Group (UHG) is a Healthcare and Human Services department for WV State Govt responsible for running various human services like childcare/welfare, adoption, Food and Nutrition Service and Medicaid system. The West Virginia Bureau for Child Support Enforcement, West Virginia's IV-D agency, establishes paternity and child support, and enforces support from a
child's parents. Their mission is to promote and enhance the social, emotional, and financial bonds between children and their parents.
Roles and Responsibilities:
•Created Test Plan, Test Cases, and test procedures to cover various Test Scenarios for all areas of application and to conduct different types of testing.
•Performed SIT and UAT test execution activities throughout STLC.
•Responsible for defining, and analyzing the Test Requirements based on the Application Functionality and developed Test Plans, Test Cases and Test Script.
•Perform various levels of testing such as: functional testing, black box Testing, System testing, Integration testing and Regression testing.
•Used the standard software testing life cycle (STLC) to design test artifacts.
•Tested Various Modules i.e., Intake, Locate, Paternity and Batch processing for child support application.
•Worked on interstate cases using CSENET for child support applications.
•Worked on Interface testing by creating mock files and running the batch jobs.
•Generated FCR responses to trigger interstate search and tested Referrals from different agencies.
•Used HP ALM/Quality Center to house all test documentation and report/track all issues, defects, and communication between different teams.
•Extensively used SQL for data validation and back-end testing for various scenarios.
•Created Traceability matrix to keep track of changes in requirement to that of the testing efforts.
•Tested end to end workflow and case related correspondence and notifications in child support application.
•Performed FCR validation in child support application to find out NCP's information from the interface interaction such as SCR and FCR collaborations
•Validated the credit card payment method by executing the batch file to load the mock data such as credit card number, expiration date, payment amount, due date to initiate disbursement.
•Performed Database Testing using SQL queries to ensure data consistency between Front-end application and back-end database.
•Supported the UAT testing and involved in conducting UAT Defect Status Meetings, monitoring project status reports to meet the deadlines as expected.
•Worked in Agile methodology and participated in daily scrums and weekly story grooming meetings with SMs/PMs to meet expectations and deadlines.
Environment: HP ALM - Quality Center, MS SQL Server Management Studio, DB2, MS spreadsheet, XML, MS SharePoint, Windows
American International Group, Inc. (AIG)
June 2014 – Sep 2015
Sr. QA Analyst
American International Group, Inc. (AIG) is a leading international insurance organization. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. They deliver commercial and personal insurance offerings through hundreds of innovative products and services. AIG Life and Retirement web-based application which provides insurance products for commercial, institutional, and individual customers. Application calculates the premium based on the tenure of policy and generates the invoice for the customers.
Roles and Responsibilities:
•Attended the Business and Functional Requirement Document (BRD) review meetings Conducted by BA team to better understand the application functionality and to gather Functional requirement Document (FRD) to create the Test Plan and Test Scenarios
•Analyzed technical specifications of application in development and produced test cases for functional testing, integration testing and regression testing
•Created High level Test plans, Test Scenarios, Test cases for positive and negative scenarios and maintenance • Perform Manual Testing for testing functionality and GUI of the application, and to validate that software meets the requirements
•Executed test cases and scripts in ALM to cover all scenarios of stakeholder Requirements, data requirements, Technical specifications, Business requirements, User Interface requirements, system interface requirements and usability requirements
•Implemented black box testing, regression testing and performance testing for the Application in a pre-production environment to ensure requirement and Functional Specifications were covered
•Conducted regression testing after every new build
•Used ALM for identifying defects, tracking, and reporting the defects, and following up with the Development team
•Effectively participated in every day Agile scrum stand-up meetings and participated in Iteration planning and retrospective meetings
•Worked with Agile Project management tool called Version one and provided daily updates to the Scrum Master
•Showcase the User story to Concerned Product Owner for the Story Acceptance
•Attending Daily SOS (Scrum on Scrum) and providing the Story status to the Business
•Interacted with developers to follow up on Defects/Issues tracked in the Defect Life Cycle
•Work with the QA Manager and Test Lead in developing Responsibility Matrices for the Team Members periodically
•Prepared UAT scripts for UAT cycle and coordinate with end-users to schedule and support User Acceptance Testing (UAT)
Environment: .Net, J2EE, Java Script, HTML, Oracle, ALM
Standard and Poor’s 500, Manhattan, NY
June 2012 – May 2014
QA Analyst
The S&P 500 is widely regarded as the best single gauge of large cap U.S. equities. The index includes 500 leading companies and captures approximately 80% coverage of available market capitalization. In my last project, the application was a client-server based financial analysis tool developed in Java to Capture, store, analyze, forecast, and report on Financial, Operating, Segmented and Econometric data. Application standardizes the data, ratios, output reports, criteria, and process for determining ratings and monitoring credit worthiness. After the initial rollout, certain reports and adjusted financial data and ratio output is available for external users.
Roles and Responsibilities:
•Develop and execute testing for diverse projects to deliver high quality software products and services successfully and consistently on time, on budget, and to specification
•Work with project managers, technical leads, and subject matter experts to plan and execute functional and system tests
•Construct, execute, and document test plans and test cases/scripts including regression, integration, system testing, and end to end testing as appropriate in a manner consistent with team standards
•Report issues and results, researching and identifying root causes as appropriate
•Ensure that testing addresses requirements as agreed with other stakeholders
•Identify areas where it is an advantage to work with other teams to improve overall quality and, with peers or others, implement initiatives improving testing capability and efficiency
•Maintain industry awareness by evaluating emerging trends/technology
•Participate in project reviews, ensuring review criteria are defined, and implement procedures for ensuring quality control of project deliverables
•Cooperate in the enhancement of the methodologies employed for test planning and execution, defect tracking, and metric and status reporting
•Participate as needed in initiatives to identify and implement tools and utilities that enhance testing capabilities and product quality
•Assist with process improvement and compliance to deliver high quality software products and services successfully and consistently on a timely basis
•Work across teams to enhance quality functional testing by identifying and helping to implement initiatives that will improve capability and efficiency
•Ensure results of root cause analysis are addressed
Environment: Oracle 10g, Java, QTP 10, ALM 9.2, Version One
Education:
Bachelors in science: Nutan College - India
Masters in science: Barkatullah University - India
PGDCA: Post Graduate Diploma in Computer Applications
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