Patient Care Medical Center

LISA SCALES RN, BSN, MSL, MSN

* (***) ***- ***** ***************@*****.***

PROFESSIONAL SUMMARY:

Communicate effectively and efficiently with all stakeholders involved, facilitating continuous throughput of patients from all entry points ensuring maximum patient capacity. An RN with excellent organizational, team- playing, and interpersonal skills, maintaining collaborative working relationships with members of the patient care team to ensure a positive and productive work environment. PROFESSIONAL EXPERIENCE:

10/10/23 to Present Keck Medicine of USC – Clinical Administrator Supervisor - CAS/ CMC Responsible for aligning communication, resources, and patient care in collaboration with Office of Business and Workforce Operations to ensure facility capacity is maximized at both Keck and Norris Hospitals. Acts as a liaison between nursing departments on issues pertaining to the placement of patients. Communicates with the intake team any bed availability delays. Responsible for facilitating continuous throughput of patients from all points of entry while using efficient and effective clinical decisions in the coordination of throughput activities. Collaborates with the clinical team, ancillary and support services to resolve issues and achieve maximum efficiency and clinical outcomes. Communicate effectively and efficiently with the Charge Nurses, Transfer Center and ETC staff to facility the proper placement of patients requiring admission both planned and unplanned and notify Administrative Supervisor on duty should there by any need for escalation due to any barriers to admission. 04/11/22 to 10/07/23 Centinela Hospital Medical Center – Administrative House Supervisor Provide managerial oversight of facility. Staff units according to matrix and patient acuities. Respond to all codes. Address any staff, visitor or patient issues and look for a quick resolution if possible.

10/25/21 to 03/23/22 Kaiser Permanente Riverside - Administrative House Supervisor TVLR) This position provides managerial/administrative supervision throughout facility, demonstrating an understanding of the functional and/or development age of individuals served. Oversee nursing staff in all clinical areas. Works in conjunction with the ACM responsible for their units overseeing the quality of patient care. Work with the Bed Placement to decrease throughput waiting times by accurately placing patients in appropriate beds and assist in a timely manner decreasing their wait time in ER. Work with Staffing on continuous basis. Respond to all codes. Address all concerns and complaints within the facility from patients, visitors, staff and medical doctors.

10/04/21 to 10/25/21 St. Jude Medical Center – Employee Health Mobile Flu Vaccinator (contract) Hired for temporary assignment to vaccinate staff, contractors, and medical staff. I maintained the walk-in flu clinic in Employee Health for 2 hours a day and then took a roving cart with vaccinations to the various nursing units offering flu vaccination to those who wanted it.

04/04/21 to 08/26/21 St. John’s Regional Medical Center – Administrative Nursing Supervisor This position provides managerial/administrative supervision throughout facility, demonstrating an understanding of the functional and/or development age of individuals served. Oversee nursing staff in all clinical areas. Directly responsible for overseeing the quality of patient care and assure the delivery of individualized nursing care is given from each team member. Leading a team with the primary responsibility of taking care of others, primarily the patients through accurately placing patients in a timely manner decreasing their wait time in ER. Calling OR, Cath lab, STEMI, and ELVO teams as needed for emergencies, scheduling all OR procedures, and responding to all codes and complaints within the facility. 08/2020 to 10/25/21 Providence Medical Center – Public Health Outreach RN Vaccinator Administer the covid vaccine to the registered individuals at the various locations per protocol, educating individuals on the vaccine, side effects and continued PPE protocols to follow.

07/2020 to 04/2021 Prospect Studio - Occupational Nurse for Grey’s Anatomy (MLOA coverage) Nursing assessment, triage, treatment, and education for employee health concerns. Provide wellness materials/information Provide first-aid treatment for injuries and illnesses, including responding to injuries on set or on lot. Assist the team member with health promotion, education, and training programs. Answer phones and answer questions about COVID-19 or employee health 11/2020 to 03/26/21 Providence Health Care - Remote Covid Caregiver Hotline (FT contract) Provide guidance to caregivers who call in to report symptoms of covid19 per CA updates and flowsheets/protocols in place. Report, document and advise Caregivers calling post-vaccination reporting side effects. Exclude Caregivers from work per protocol and refer for medical evaluation as needed. Document and upload documents provided by caregivers in OHM, as well as report to local positive covid 19 cases for follow-up.

08/2020 to 01/02/21 Foothill Presbyterian Hospital – Nursing House Supervisor Oversee administrative issues as they arise. Oversee the Transporters and assign them various duties throughout the day. Handle any patient or family issues, as well as employee discipline and medical staff issues as needed. Assign beds for patients that are admitted, schedule GI and OR procedures after hours and on weekends. Assist with staffing the nursing unit and respond to all Codes in the facility.

08/2019 - 04/2020 WAMC Hospital - Administrative Nursing Supervisor This position provides managerial/administrative supervision throughout facility, demonstrating an understanding of the functional and/or development age of individuals served. Oversee nursing staff in all clinical areas. Obtain medications from night locker as needed for new admissions or new orders needing to be filled throughout the night. Respond to all codes. Staff all nursing units according to matrix and patient needs to always ensure patient safety. Address any patient, visitor, or staff issues as they arise and provide immediate resolution where possible.

01/2017 – 07/2020 Pomona Unified School District - Certificated District School Nurse Supports student success by providing health care through assessment, intervention, and follow-up for all children within the school setting conducting state mandated vision and hearing health screenings. Addresses the physical, mental, emotional, and social health needs of students and supports their achievement in the learning process. Attends and prepares health files for IEPS per protocol.

03/2015 – 08/2019 San Dimas Community Hospital - Administrative Nursing Supervisor This position provides managerial/administrative supervision throughout facility, demonstrating an understanding of the functional and/or development age of individuals served. Oversee nursing staff in all clinical areas. Obtain medications from night locker as needed for new admissions or new orders needing to be filled throughout the night. Respond to all codes. Staff all nursing units according to matrix and patient needs to always ensure patient safety. Address any patient, visitor, or staff issues as they arise and provide immediate resolution where possible.

O4/2013 – 02/2015 USC Verdugo Hills Hospital - Administrative Nursing Supervisor Provide managerial/administrative supervision throughout facility, demonstrating an understanding of the functional and/or development age of individuals served. Handle any patient or family complaints or issues, employee discipline and medical staff issues as needed.

01/2013 – 3/2014 Valley Presbyterian Hospital - Administrative Nursing Supervisor Oversee function of facility, ensuring that staff are providing safe and appropriate care. Respond to all codes within the facility. Staff all nursing units according to matrix and Personal judgment as needed. Respond to all patient or family complaints providing. A resolution to the issue immediately when possible. Address any nursing or medical staff Issues and/or concerns. 03/2012 – 06/2012 Access OC - Program Coordinator/ Case Management Determines patient eligibility for program. Coordinates case management, coordinates administrative and interpretive volunteers, cultivates clinic staff relationships in Orange County and participates as an essential team member to building capacity to meet the growing need for specialty care access in our community. Is responsible for developing a case management program for safety net patients who have been denied surgery in our program. EDUCATION:

RN - Bachelor of Science in Nursing Program, Azusa Pacific University: (Sept. 1982 – Dec. 1986) BSN - Bachelor of Science in Nursing, Grand Canyon University, (June 2012) MSN - Master of Science in Nursing, Grand Canyon University, (May 2014) MSL - Master of Science in Organizational Leadership, Grand Canyon University (May 2022) Doctor of Education in Organizational Leadership and Healthcare Administration – GCU Doctoral Candidate

LICENSES/CERTIFICATIONS:

California Board of Registered Nursing, RN/ License # 430615 LA Fire & Life Safety Certificate 10/20/2023

Basic Life Support CPR Certification (BLS)/ June 2021 – June 2023 Advanced Cardiac Life Support Certification (ACLS)/ June 2021 – June 2023 REFERENCES:

Jose Macarayo RN ICU night Charge St. Johns Medical Cnter 805-***-****: *******@*****.*** Teri Hanson RN 3W Chg. Kaiser Riverside Medical Center 562/3074798 **********@*****.*** Trisha Paniagua RN, PHN, MSN, NP - 909-***-****; **************@*****.*** Ronald Cuya RN – AN/Charge Nurse - San Dimas Community Hospital 909-***-****; ******@*****.***

Filmer Gundayo RN ICU Chg. St. John’s Medical Center - 805-***-**** ********@*****.*** Holly Nagatoshi RN CNO 818-***-**** ************@*****.***

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