Customer Service Team Lead
Resume:
Camden, NJ
Mt. Laurel, NJ
Jan 2018 May 2022
Mt. Laurel, NJ
Kimberly Wilson
Professional Summary
Experienced supervisor with the ability to train and motivate staff to meet challenging performance targets and consistently satisfy customers with high-quality service. Focused on keeping the department efficient and cost-effective. Skills
Team building Coaching
Leadership Decision making
Conflict resolution Mentoring
Set up devices Public speaking
Teamwork Motivation
Experience
Team Lead
Alpine Solutions on assignment at Cooper University Hospital Supervised team of 4employees to maintain optimal performance and consistent operations.
Coached team to develop skills and overcome weaknesses to reach goals. Insurance verification and patient communication.
Primary contact for assigned CBO Patient Account vendors. Customer service.
Interacted with all levels of Staff and Management. Worked with different insurance payors.
Collections Supervisor
NRA
Prepared and mailed letters to collect on outstanding customer balances. Set up payment plans to help customers bring accounts current. Reviewed accounts regularly to prioritize collection efforts based on dates and balance amounts.
Posted payments and adjusted balances to reflect new values. Interviewed and assisted in selection of candidates for collections positions. Boost employee moral.
Trainer/Auditor
NRA
Train and test all new employees on Workstation, FACS, Debt Manager, FICO, HIPPA, 1043 Mechanic St, Camden, New Jersey
****************@*****.***
Jan 2017 Jan 2018
Cherryhill, NJ
Oct 2007 Jan 2017
Mt. Laurel, NJ
Aug 1999 Sep 2007
Jun 1987
Camden, NJ
Philadelphia, PA
Compliance, FDCPA, TCPA, and REG F.
Audit accounts for accuracy and compliance.
Monitor representatives calls for compliance.
Monitor representatives for quality and productivity. Prepared reports and supporting documents for audit findings. Billing Supervisor
Jefferson Hospital
Managing employees.
Review all representatives routes on a daily basis. Complete all reviews in a timely manner.
Complete payroll in KRONOS for all employees in my department. Address any issues with any employee in the office as needed. Inform representatives of new information on projects. Making sure there is phone coverage for all projects. Maintaining a schedule for the department with absences/callouts/vacations to ensure phone coverage.
Delegate and encourage employees to be effective in job goals. Client Service Representative
Financial Recoveries
Traveled to multiple clients to work onsite to resolve issues. Update reports related to all client's needs and resolving their issues. Direct contact person between company and outside clients. Communicated solutions between clients and benefits providers to correct problems. Called clients to follow up on issues and obtain information to facilitate timely resolutions.
Medical Insurance Biller
Financial Recoveries
Verified coverage with insurers, filed required forms and submitted paperwork to obtain timely payments.
Explained charges to patients and assisted with resolving discrepancies. Communicated with insurance providers to resolve discrepancies. Resubmit denied claims for payment.
Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records. Billed New Jersey Medicaid, Private Insurance, Workers Compensation, Auto Insurance, and Third-Party Insurance.
Education
High School Diploma: General
Camden High School
Business Administration
Strayer University
Accomplishments
Life Coach
NJ Notary
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