Data Entry Customer Service
Resume:
Jennifer Naquin
Experienced and accomplished data entry/analysis
specialist with over 16 years of experience.
***************@*****.***
Over 16 years of experience in data entry and customer service. Skilled in print jobs, shipping, and assisting customers with various needs. Proficient in negotiating pricing and managing deliveries. Experienced in assisting individuals with financial assistance applications. Trained and supervised new team members. Looking to transition to a new role in 6 months. WORK EXPERIENCE
The UPS Store • Covington, LA • 08/2024 - 11/2024
Print Specialist/Customer Service Representative
Assisting customers with a variety of tasks from shipping packages domestically and internationally to performing specialty print jobs with designated project due dates. Answering customer calls pertaining to requests for information on packages, print jobs, etc. Assisting customers with sending faxes, scanning documents to email, and any other customer needs pertaining to copy, print, and shipping needs. American Factory Direct Furniture • Covington, LA • 05/2022 - 12/2023
Purchasing Clerk
Use current profit margin guidelines to price products. Monitor incoming product deliveries. Negotiate with vendors and reps for best pricing to slash costs and improve company profits. Negotiate freight costs on incoming products. Review and submit purchase orders for general merchandise as well as customer special orders. Work closely with Accounts Payables to ensure invoices are paid on time and for the agreed upon with the vendor. Assist staff in basic help-desk type insight such as troubleshooting and how-to documents/videos which did not require advance authorization from the IT company servicing the office. The IT Techs sent to service the office would enjoy talking to me about technical difficulties with the software because my input helped them to address the problem expeditiously.
Plexos Group, LLC • Baton Rouge, LA • 02/2021 - 05/2022 Data Entry Specialist
SKILLS
• Accounting
• ARMMS
• Background Checks
• Call Center Support
• Customer service
• Data analysis
• Data entry
• Data management
• Data processing
• Design
• Digital Mailroom Specialist
• IT Help Desk
• Medical Knowledge
• Microsoft Excel
• Microsoft Office
• NCIC
• Network User Profile Creation
and Management
• Radio Dispatch
• Remote Networking
• Scanning
• Scheduling
• Sensitive data experience
• Ticket Systems
• Web Research
Assist individuals in submitting applications for financial assistance. Create individual assistance profiles based on unique financial needs. Analyze data submitted to ensure all pertinent information is provided before sending applications to processing. Screened incoming documents for fraud to alert Legal. Trained incoming specialists to ensure consistency within the department. Lead team meetings when needed. Supervised team in my supervisor’s absence.
Jefferson Parish Sheriff’s Office • Harvey, LA •
10/2007 - 10/2020
Help Desk Technician
Transferred to IT as a Help Desk Technician in October 2018. Assist callers with basic technical assistance such as password resets, unlocking accounts, creating new hire profiles, deactivating profiles for employee exits, digital file retrieval and storage, and create tickets for hardware technicians or situations requiring a more in depth look from one of the senior technicians. Assisted the IT analyst team in better understanding the functions needed by various departments within the sheriff’s office within the ARMMS system.
Technician II
Promoted from Clerk to Technician in 2012 at the recommendation of the supervisor, Lt. Robert Gerdes. Solely responsible for the maintenance of the document database. Worked closely with the IT division to create new templates to expedite document scanning and storage within the harddrive. Go-to person for researching items received prior to the electronic data system currently in use.
Clerk
Transferred to Property & Evidence in June 2011. Inventoried and organized unclaimed property in the Property & Evidence warehouse while researching the ARMMS database to ensure an accurate database of items currently in custody and maintain an accurate chain of custody for each individual item while in the custody of the Sheriff’s Office. Created Property
& Evidence labels still in use by the JPSO for the collection of property and evidence. Assisted in creating the current Standard Operating Procedure for the collection of property & evidence by the road deputies giving our division the right of refusal for items collected incorrectly. Communicate with attorneys and the court system for court ordered return of property/evidence.
Warrants Clerk
Started as a Warrants Clerk in October 2007. Screened calls for information regarding inmates in other parishes. Replied to ATF requests for background check information. Maintained accurate data in the ARMMS, OMNIXX, and State/National Crime computers regarding warrants and attachments for individuals as ordered by the 24th Judicial District Court in Jefferson Parish, LA.
EDUCATION
Associates’ in General
Biology
Delgado Community College
New Orleans, LA
05/2012
Concentration in Biology and
Microbiology. Received professor
recommendations for Honors
English, History, and Microbiology.
CERTIFICATIONS
Certified Life/Health Insurance Agent
Certified Independent Travel Agent
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