Customer Service Call Center
Resume:
CARLA G. BEITZ
Hoschton, GA 30548
Email: ***********@*****.***
Professional Summary
Bilingual (English/Spanish) Customer Service and Administrative Professional with over a decade of experience delivering high-quality support in healthcare, telecommunications, and production environments. Proven ability to resolve customer issues efficiently, manage logistics and scheduling, and collaborate across diverse teams. Proficient in remote work platforms (Zoom, Teams) and customer support tools (CRM, POS). Ready to contribute immediately.
Skills
- Bilingual: English and Spanish
- Customer Service & Call Center Operations
- Administrative Support & Scheduling
- POS and CRM Systems
- Remote Work Tools: Zoom, Microsoft Teams
- Conflict Resolution & Team Communication
- Logistics Coordination & Dispatcher Support
Professional Experience
Tyler Perry Productions
Atlanta, GA
2022
Experience in pre-production planning, scheduling DOT-compliant drivers, logistics coordination, and dispatch operations. Proficient in Point-of-Sale (POS) systems and fluent in both English and Spanish.
Blum House Productions
Los Angeles, CA / Atlanta, GA
2021-2022
Skilled in pre-production planning, DOT driver scheduling, logistics coordination, and dispatching. Experienced in Point-of-Sale (POS) systems, with bilingual proficiency in English and Spanish.
Baselight Productions
Atlanta, GA
2019
Pre-production expertise including DOT-compliant driver scheduling, logistics coordination, and dispatcher support. Proficient in Point-of-Sale (POS) operations and bilingual in English and Spanish.
KAISER PERMANENTE
Atlanta, GA
May 2008 - May 2010
Bilingual Representative: Skilled in engaging with primary care providers and patients/members, effectively resolving escalated customer service issues, and delivering exceptional professionalism and communication over the phone.
AT&T / AMERICAN EXPRESS CALL CENTER
Pensacola, FL
December 2007 - April 2008
Customer Representative: Provided support to customers by addressing inquiries, resolving concerns related to product usage, order modifications, and recommending service enhancements—all through effective phone communication.
MIDATLANTIC FINANCE COMPANY
Clearwater, FL and Houston, TX
January 2005 - October 2006
Collector and Staff Trainer: Bilingual role responsible for managing inbound and outbound calls for 30- and 60-day delinquent accounts. Promoted to train and mentor new collectors, ensuring consistent performance, adherence to guidelines, and compliance standards.
TALKAMERICA TELECOMMUNICATIONS COMPANY
Palm Harbor, FL
December 2004 - December 2005
Customer Services Representative: Providing customer support, resolving inquiries, and assisting with product usage, order modifications, and service enhancements.
NIELSEN MEDIA RESEARCH
Dunedin, FL
July 2003 - December 2005
Phone Operator: Responsible for making outgoing phone calls to gather data on television viewing habits in the United States.
REHAB SOUTH PHYSICAL THERAPY
Duluth, Lawrenceville, Cumming, GA
January 2002 - July 2003
Administrative Assistant:
This multifaceted position entailed handling inbound and outbound telephone calls, data entry, POS transactions, and patient scheduling.
CAPITOL CITY PAINT AND COMPANY
Chamblee, GA
March 2000 - January 2002
Supervisor and Translator:
This role involved supervising workers during their tasks, providing translation assistance, and facilitating communication between clients and staff.
Carla Gimena Beitz
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